Festa Winter Palace

Name: Festa Winter Palace
Address: Borovets, Borovets, bulgaria
Telephone: +44-204-505-9777
Rating: 3.8

Borovets, Bulgaria

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About Festa Winter Palace

location

This hotel warmly welcomes guests in Borovets.

facility

The hotel has a lift and features 67 rooms. English-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable indoor temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels, a radio and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis, golf and horse riding are available. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Subject to charge: a solarium. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.

meals

Dining facilities include a restaurant, a café and a bar. Half board can be booked. Breakfast, lunch and dinner are available.

Amenities at Festa Winter Palace

Facilities
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Elevator/ Lift
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  Newspaper
Meals
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  Restaurant
Room Facilities
- -
  Toiletries

Location

Around this property:

Centre

500 m

Airport

70000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

122

Very Good

Average

Poor

Terrible

Recent Reviews: 338

User:Stefan K
Trip type: Family
great memory creator
26 Aug 2026
My parents had another wonderful vacation at this hotel.The service, hygiene, cleanliness, food, and the attitude of the staff were all excellent.Everything was perfect.Thank you very much!
User:Auntykitty
Trip type: Family
Not for the discerning gourmet but not that bad!
03 Aug 2026
Just got back from a week here, travelled with a group of families. Having read the other reviews I wasn’t expecting 5* service so wasn’t too disappointed! It’s at the end of the main Borovets ‘drag’, close to the stables of slightly sad ponies available for rides and a black run that finished by the 4 man chair lift. Slippery slope of an entrance, decent reception area and bar and a restaurant on the ground floor. Barmen were generally very willing but not terribly able to cope with more than one customer at a time. Restaurant is really too small for the size of the hotel so sometimes have to wait for tables to eat. Buffet breakfast was ok - mostly eggs, sausages, bacon and pancakes but continental options and fresh fruit. Dinner predominantly meat based including some more unusual options like tongue! Veg seemed mostly frozen or tinned. Kids didn’t do too badly as always a pasta option. Rooms a decent size but somewhat tatty, unimpressed with having something stolen from the room. No tea / coffee etc.
User:Discover32802753767
Trip type: Family
5 STARS ??????????
19 Feb 2026
We had the absolute best time here last week. We had a junior sweet with large balcony. Room equipped with toiletries, dressing gown, slippers. The hotel does have old decor but that gives it a very cosy feel. All staff polite, smiling and welcoming, food amazing, ski hire below hotel. We would most definitely return to this hotel and had the best week skiing. Thank you Winter Palace. Management Team Festa Hotels, Marketing at Festa Winter Palace Hotel, responded to this review Dear Guest, Thank you for your great review and kind words!It is always nice to hear that the efforts of the team are visible and appreciated.Making our guests feel comfortable and happy is our main goal.Looking forward to meet you again next year.Yordan KrastevGeneral Manager
User:Devontake
Trip type: Family
Very odd
05 Feb 2026
Not great experience. Bedroom dated and mattress was heavily soiled and worn out. Dont book balcony room as about 50cm×50cm. Tea and coffee not replenished. Had to pay for extra coffee. Be careful as minibar very expensive and will try and charge for items not consumed.Breakfast staff were friendly! Reception were barely helpful. The cleaner in the gym area was napping curled up in the relaxation room wrapped up in a towel.All very odd. Management Team Festa Hotels, Marketing at Festa Winter Palace Hotel, responded to this review Dear Devon,Thank you for your review!We appreciate every feedback we can get .I am sorry we could not meet your expectations. I would like to attent your comments one by one .I agree that the bedroomcomfort and mattress is important for a pleasant vacation but at the same time they are a matter of personal opinion and I understand that you did not like them. I regret that you did not contacted us so that we can change your room and fix this issue. I can not agree with your comments about the mini bar as there is a clear price list on it so the decision if you would like to use it us up to the guest. I take your comments about the reception very seriusly and will follow up your with the Front office manager. I can not agree with the comment about the gym cleaner sleeping as we do not have such position and your comment that she was sleeping wrapped in a towel is somethig that i find extremly odd. I believe it was a tourist that looked simiral to a member of our house cleaning staff. Once again I offer you my sincere appologize for not the best holiday.Best Regards,Yordan KrastevGeneral Manager
User:diswix
Trip type: Couples
Mixed
02 Feb 2026
Mixed review. Lovely staff and breakfast great. Bedroom was supposed to be a junior suite with balcony but balcony tiny.Mattress was ancient and sagged badly. Housekeeping did get us a topper.Spa was lovely and pool. Management Team Festa Hotels, Marketing at Festa Winter Palace Hotel, responded to this review Dear Guest,Thank you for your review !We appreciate every feedback we can get. I am glad that in general you enjoyed your stay in hotel Festa Winter Palace.Offcourse there is always room for improvement and I hope you will have the chance to see it on your next visit.It is nice to hear that the staff was fiendly and polite as we believe that good atmosphere is important for a family vacations.Best regards,Yordan KrastevGeneral Manager