Hotel Moura

Name: Hotel Moura
Address: Borovets, Borovets, bulgaria
Telephone: +44-204-505-9777
Rating: 2.6

Borovets, Bulgaria

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About Hotel Moura

location

This hotel is located in the resort centre, close to the ski lift station.

facility

Staffed 24 hours a day, the reception desk provides a smooth check-in/check-out service. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, room service and a coin-operated laundry.

rooms

Adjustable central heating ensures that rooms maintain comfortable temperatures. Children's beds can be requested for younger guests. The kitchenette comes with a refrigerator. A direct dial telephone, a television with satellite/cable channels and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-accessible rooms can also be booked.

sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including beach volleyball, skiing, a gym, aerobics, a spa, a sauna and massage treatments. A kids' club and a dance club are also options for entertainment.

meals

The hotel includes a bar. Guests can dine in a non-smoking restaurant with an area for smokers. A variety of catering options can be booked. Guests can choose between half board and full board. Breakfast, lunch and a comprehensive dinner buffet offer plenty of delicious variety.

Amenities at Hotel Moura

Facilities
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Library
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
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  Skiing
Room Facilities
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  Room service
Sport/Entertainment
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  Swimming Pool
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  Sauna
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  Billiards/Snooker
Transfers
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  Airport Transfers

Location

Around this property:

Centre

10 m

Airport

62000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 159

User:R T
Trip type: Friends getaway
Hike to Musala
14 Mar 2026
It is a very nice hotel.The breakfast is great.I recomed this place.
User:James H
Trip type: Friends getaway
Not worthy
13 Feb 2026
The facities were poor, the bar was never open they had the worst boot room, I wouldn't let a stray cat go inside. As for the receptionist, well he was the most rude unhelpful person I've ever met. We arrived at 4:30 am due to our flight time. We found a terrible note in the end giving us a number to ring in which he had a go at us then and in the morning, the staff have been the most in helpful people. I wouldn't ever advise ever staying at this hotel or resort for that matter. Even the ski hire people were rude. Please do mo think about coming here.
User:Jo W
Trip type: Family
Breakfast always cold
02 Jan 2026
Hotel rooms are dated but clean enough. Shower is nice and hot and rooms are warm but radiator pipes clicked all night and kept me awake.Breakfast selection is good but hot food was lukewarm, sometimes stone cold, never hot. The man serving in the restaurant wore the same Halloween sweatshirt every day, not very hygienic! On New Year’s Day we went to breakfast and the man on reception said breakfast doesn’t start til 10 as they were cleaning up after a NYE party. I said we weren’t aware and he pointed to a sign on the desk saying it’s opening late & said rudely that the sign was there yesterday. Maybe a note under our door or on the main door would have been better. We were first in there and the dirty table cloths were still on from the night before and there was nothing to drink! The coffee machine wasn’t working, there was no cold or hot water. Even though breakfast had just opened the food was too cold to eat. Not acceptable.
User:ewako93
Trip type: Couples
scam :)
28 Dec 2025
I booked a room directly via Hotel Moura’s website and received confirmation, but upon arrival I was told there was a “technical issue” and that we had to relocate to another hotel. We were not informed in advance or asked for consent, despite it being clear the issue did not arise at the last minute. After a long journey, we had to walk uphill to the alternative hotel with no transport offered. This was presented as a solution, not a choice, and the standard was not equivalent (They will respond it was but it is a lie). The follow-up response from the hotel was dismissive and addressed only convenient points. Claims that hotel category and standards “do not matter” are simply not acceptable. Overall, poor communication, lack of transparency, and inadequate customer service.
User:Nomad37061208844
Trip type: Friends getaway
SCAM
20 Oct 2025
SCAM. AVOID.Made a booking with free cancellation. I cancelled 5 months in advance. They still took my money. Have been months trying to get refund.They do not return messages, emails, calls.SCAM. AVOID.