Aqua Hotel Burgas

Name: Aqua Hotel Burgas
Address: Demokrazia blvd, Lazur quater block 16, Bourgas / Black Sea Resorts, bulgaria
Telephone: +44-204-505-9777
Rating: 3.2

Bourgas, Bourgas / Black Sea Resorts, Bulgaria

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About Aqua Hotel Burgas

location

This hotel is conveniently located for transport connections on the arterial road in the direction of Sofia and only 5 minutes by car from the city centre of Burgas. Both the main railway station and the coast of the Black Sea can be reached in around 10 minutes, while the football stadium of the city is situated directly next to the hotel. It is around 10 km to Burgas airport.

facility

The hotel has a lift and features 89 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The freshwater pool complex guarantees comfortable swimming with its indoor area and pleasantly heated water. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Active guests can enjoy archery. The hotel offers numerous indoor sports, including a gym, badminton, billiards, callisthenics and aerobics or, for a fee, table tennis. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Guests can enjoy a range of leisure facilities and activities, including a dance club and a casino.

meals

The dining area includes a bar. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte). Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Aqua Hotel Burgas

Facilities
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  Air conditioning
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  24-hour reception
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  Casino
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Hammam
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  Spa
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  Steam and Sauna
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

50 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 141

User:6roseoakes
Trip type: Business
Rude and Unhelpful staff
12 Jun 2026
Literally the worst. The staff was rude and unhelpful. They were reluctant to replace a lost key card. They weren't helpful in accommodating a disability. They didn't answer questions sent by email sent before arrival
User:Jeevesh K
Trip type: Family
Avoid this Hotel - Worst customer service
11 Apr 2025
We recently stayed at Aqua Hotel in Bulgaria as a family. The rooms were quite nice and the location is convenient, making it easy to access nearby attractions. However, the service was extremely disappointing. Basic amenities like drinking water were not provided in the rooms, and when we requested it over the phone, we were told to get it from outside the hotel—which was quite shocking for a hotel of this standard. Also the cleaning lady never changed towels, cups and toilet papers were not provided. We called to the reception but nothing done.The worst part of our experience was the parking. The hotel has very limited parking space, and guests are charged 12 BGN per day for it. This added cost and inconvenience made our stay less comfortable than expected.Overall, while the rooms and location were satisfactory, the poor service and parking situation would make us think twice before booking again.
User:Andrii K
Trip type: Couples
The worst customer service in a hotel in my life, no AC in any room!
21 Feb 2025
The worst customer service on a hotel's reception that I ever seen in my life.Non-professional woman showed all kinds of disrespect and discrimination by nation. Knowing I'm Ukrainian she refused to speak English at some point and told me that I must know Bulgarian (which I barely understand but trying to learn in a free time). She doesn't even know what the customer service is, she should be ashamed to come at work without any skills except that she's barely speaking English, but only when she wants.The main issue why the conflict took place was the absence of AC in all rooms in the hotel. They have only central heating that cannot be regulated. The first room's temperature was 30C degrees. Second one was 26C degrees, still impossible to breathe, you feel like in sauna.They refused to make a refund at any point, however they obligated to do so by law.Hopefully elderly woman came out and showed us another room that was 22C degrees and we were able to breathe.RoomsHot, no air, no ACNearby activitiesJacuzzi is working only 50% but they still charge 20BGN for that
User:InfiniteTripophobia
Trip type: Business
Just don't go there!
20 Aug 2023
I can't believe that after so many bad reviews this place was as bad as it is described. I should have looked up here so I can be prepared. Firstly, you are asked to pay for the parking lot.... Secondly - they don't give you second key- you should live it at the reception, which not that bad, but it is absurd not to have 2 keys for a room. There is no place to put your towel or swimsuit if you decide to visit the SPA or the pool. So, if you stay there for more then one night you should wear more swimsuits.... At least they change the towels... There is no balcony at ANY of the rooms. The place is far, far, far away from the sea. I don't recommend it even for one night. The people in Burgas all know that this place is awful... And I can't understand why the management is not taking any measurements... Just don't go there....
User:frand652
Trip type: Couples
Disgusting do not go here
03 Aug 2022
Me and my wife was sent here after our plan was cancelled by tui with a group of people from our flight and can I say it was the worst experience of my life from a hotel we were homophobicly abused by one of the receptionist, our room was disgusting stains all over the floor, we have been bitten all over from the sheets, our bathroom flooded and it smelt so bad. The people who were on the flight with us had a trashed room as they walked in, people in beds as they walked in their room,stains of urine on sheets and not enough beds in rooms for family's. As one of the people went down from our flight in the morning they seen all our passports just left out on the desk for anyone to take. Never ever will I ever stop there and I hope noone pays to stop here for the sake of them.