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Grand Hotel & Spa Primoretz

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Grand Hotel & Spa Primoretz

locationBourgas, Bourgas / Black Sea Resorts

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About Grand Hotel & Spa PrimoretzAbout Grand Hotel & Spa Primoretz

Location

Located at the heart of Burgas, this hotel lies within a few paces of the local sandy beach and offers guests picturesque views out over the peaceful bay. It is just 500 m to the centre and the train and bus stations and an abundance of shopping venues, restaurants, bars and nightclubs can also easily be reached in just a few minutes’ walk. Links to the public transport network are to be found directly before the hotel.

Facility

5 suites, 7 single rooms and 55 double rooms are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 67 non-smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, tennis and beach volleyball are available. Water sports available at the hotel include windsurfing, sailing, diving and aquafit. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. The hotel offers plenty of activities and entertainment options, including an entertainment programme, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Catering options include bed and breakfast, half board and full board. At breakfast and dinner, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Non-alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Grand Hotel & Spa Primoretz Amenities at Grand Hotel & Spa Primoretz

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Foyer

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      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Newspaper kiosk

    • -

      Nightclub

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      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

    • -

      Half Board

    • -

      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Tanning Studio/Solarium

    • -

      Tennis

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Tourist Centre

200 m

Bars / Pubs

200 m

Restaurants

200 m

Shopping opportunities

300 m

Sea

350 m

Beach

350 m

City Centre

500 m

Nightclub

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

189

Very Good

99

Average

40

Poor

15

Terrible

15

Recent Reviews: 358

  • User:Szabó S

    Trip type: Business

    not recommend staying here.

    rating20 Apr 2026

    I stayed at Grand Hotel & Spa Primoretz and unfortunately had a negative experience. The hotel is very old and clearly needs renovation. The interiors are dark and feel outdated — definitely not what you expect from a five-star hotel.There is no coffee, tea, or even a kettle in the room, which is quite surprising in 2026, especially for a “grand hotel.” On top of that, the fitness center is paid, which was also disappointing.Breakfast is quite poor, with limited selection and not up to five-star standards. Restaurant prices are like in Switzerland, but the quality of food and service is far below that level.Parking is expensive as well. Overall, the hotel feels poorly maintained and badly managed. In my opinion, the positive reviews do not reflect reality — I would not recommend staying here.

  • User:716jeffreyl

    Trip type: Couples

    Grand in many ways, even out of season

    rating24 Oct 2025

    We stayed in the Grand Hotel and Spa Primoretz for four nights in October, which is very definitely out of season, but our stay was no worse for that. The hotel is grand in setting as well as name. It sits inside the Sea Gardens, actually a large wooded area which stretches from the edge of the port north along the promenade to the start of the serviced beach area.The public spaces of the hotel are spacious and well set out. We opted for a large double room which was in effect a suite size, 60 square metres and felt very relaxed as a result. The decor of the room and some of the public areas comes from an era of dark wood and paintings of questionable taste. The style is old-fashioned, the sort of old-fashioned that might have been old-fashioned when it was new. Predictable for the era in which the hotel was built but perhaps not for when it was renovated.Entry to the spa came as part of our room rate, and was appreciated. The spa area has an indoor swimming pool, a steam room, a sauna and an aroma sauna. The pool however was kept at as cool a temperature as I’ve ever encountered in an indoor pool. Bracing. The rest of the spa however was fine. The aroma sauna is small but well designed, and the ordinary sauna was at a good temperature, whereas the steam room was underheated.Reception staff were helpful and reliable. We asked for a takeaway breakfast on our departure, because we were catching an early train. It was provided, and fresh, and was available exactly when we had asked to collect it. The ordinary breakfast was a mixed experience. The cold cuts and fruit and all the other items provided were of a good quality. The ‘hot’ food wasn’t.. .hot. Each of the containers in which the bacon eggs and beans were kept had an independent electrical control, which seemed to guarantee that the heat was switched off for long periods. Basically the hot food was cold, and therefore both unappetising and a disappointment. This is a very simple matter. A more vigilant management system would recognise the issue and deal with it, or rather prevent it occurring in the first place. It was out of keeping with the values which the hotel espouses and largely delivers on.The Grand Hotel is a solid representative of its class of hotel. It is well situated, being at the end of the long promenade area, and literally next to the western end of the very extensive port, cranes visible from the inland-facing rooms. It is also less than a ten minute walk to the major city bus station and the train station which are next door to each other, so transport links are nearby and easily accessed. It therefore has the location and the feel of a beach and city centre hotel at the same time.All in all our stay was as we had expected. It was relaxing; we found the hotel a good place to stay for a first visit to Burgas. The style of the hotel is from a previous era, but it is well maintained and staffed and comfortable.

  • User:Iuliu S

    Trip type: Family

    Use to be a great hotel, nowadays not so much anymore...

    rating11 Sept 2025

    We stayed at Primoretz 4 or 5 times over the last 7-8 years. We always liked it here.But it looks like the quality of services has deteriorated more recently.Here's some things that really stood out in a negative way during our last trip.We tried to make the reservation in February for September. So a lot of time in advance.We always got a discount for reserving in advance. Not this time. We were asked to pay everything upfront. Or pay a deposit of 50% and not get a discount.That's out of this world, I never had that happen with any other hotel booking.Funny thing is, I did make the reservation on your web site eventually. And I paid 15% of the price of the reservation (the remainder was paid when we checkout out).Also, my son wanted to use the gym and they asked him to pay 10 leva or similar.That also never happened before. Guys - it's a 5 start hotel, seriously?Are you not getting enough profit from the cost of the rooms that you need to charge for the gym visits?Another thing, the towels. We got a towel card and we could get one towel each for the card.Then the card was returned when we returned the towel.In the last we could use the towels without needing a card.OK, I understand that perhaps you had problems with people misplacing or not returning towels.But then we tried to exchange the towels during one of the days we stayed there and we were told: one towel per day.Seriously? What is there is no sun outside and the towels are wet?Are guest meant to use wet towels for the rest of the day?We were there in September, it wasn't even that busy to justify this insane rule.Finally, the breakfast. It hasn't changed in years. I've been getting the same breakfast each time I stayed there (eggs, sausages, bacon, etc).It doesn't really have any taste, it's very bland.Would be good to make some changes in the menu from time to time.All in all, this last trip was pretty bad so we decided we're going to try other places next time we visit Burgas.Such a shame because we really liked your hotel in the past.It's not all about profit, guys, seriously!

  • User:lorikketz

    Trip type: Family

    Maintenance and Service gone down

    rating14 Aug 2025

    This is a bad review of a fantastic hotel that has let itself down from the glorious past. Pool dirty water, very poor service in pool area (20 minutes to have a waitress show up), scarce bar menu. New management might be needed

  • User:roryjdoyle

    Trip type: Business

    Primoretz

    rating05 Aug 2025

    Located in the Port of Burgas. Walking distance to beaches. Pleasant traditional interior. Spacious outdoor pool and cabanas.

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