Imperial Palace Hotel & Spa

Recent Reviews: 1627

• User:ammara39

  Trip type: Family

  Terrible hotel .. AVOID

  11 Aug 2026

  Rooms are outdated and dirty. Beds not comfortable. Bathroom needs refurbishment. The hotel overall needs updating and new management. The staff are not friendly and cannot speak English. The food is absolute disaster. Worst buffet ever. Limited options of food, dry and overcooked food. Probably tge worst hotel I have ever been in my life. AVOID!!

• User:Ayten S

  Trip type: Couples

  Extremely disappointing stay

  04 Aug 2026

  Where should I even begin? The reception staff were extremely unhelpful when it came to resolving basic issues. We requested a room with a terrace and had to explain ourselves for two days, only to eventually be told: “That is the room you chose.” Is this really the attitude towards paying guests? Apparently, guest satisfaction and customer service are optional concepts here.The room itself was quite worn and outdated, especially the bathroom. But the most ridiculous part was staying in a hotel advertised as 5-star, while according to the official classification it is actually 4-star, and still having no hot water in the bathroom. After waiting more than 15 minutes, I called reception, only to be told that I was apparently the only person who had reported the problem and that they could send a technician if I wanted. So, if nobody complains, apparently the problem simply doesn’t exist?The food was another major disappointment. The selection was repetitive, with essentially the same options every day, and food was constantly running out. We repeatedly had to wait for basic items to be refilled.The bar situation was equally frustrating. Staff seemed far more interested in their phones than in serving guests, while an entire queue of people was waiting for something as simple as water or juice. Not exactly the level of service you expect from a hotel charging these prices.Overall, the biggest problem is that the hotel simply cannot seem to cope with its own capacity. The result is overcrowded common areas, poor organization, long waits and service that falls far below what you would reasonably expect.This was supposed to be a relaxing holiday. Instead, we spent far too much time dealing with problems that should never have been our concern as guests.If you are looking for a peaceful holiday, decent organization and service that matches the price you pay, I would strongly recommend looking elsewhere. We certainly won’t be coming back.

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• User:Genadi A

  Trip type: Family

  Disappointed stay ,never come back

  17 Jul 2026

  After my stay at Imperial Palace, I was left deeply disappointed. I chose this hotel expecting a high quality All Inclusive holiday, but the reality was very different.The biggest issue was the extremely long queues at both the restaurant and the bars. Almost every day we had to wait a considerable amount of time for food and drinks, turning what should have been a relaxing holiday into a constant wait. In my opinion, this reflects serious organizational shortcomings and insufficient capacity for the number of guests the hotel accommodates.The menus did not always match what was actually available, and the quality of the beverages did not meet the expectations I had for a hotel of this category.I was also disappointed by the condition of some of the public areas. After rainfall, there were damp and wet sections, and in some places there were visible signs that, in my opinion, suggested poor maintenance. In addition, I noticed windows that had been secured with bolts, which raised concerns about both comfort and safety.My greatest disappointment, however, came after my stay. Instead of acknowledging that there were issues and attempting to resolve them, I received a lengthy legal-style response in which every complaint was dismissed as either “subjective” or the result of “temporary peak occupancy.” As a guest, I expected understanding and a genuine willingness to improve, not a response focused solely on defending the hotel’s position.I work in the hospitality industry myself, and I understand that challenges can arise during periods of high occupancy. The difference is that well managed hotels address those challenges instead of making excuses for them.Unfortunately, my overall experience did not justify the price I paid. I will not be returning, and I would not recommend this hotel to anyone looking for a relaxing and high quality All Inclusive holiday. Bayar Bekir, Marketing at Imperial Palace Hotel, responded to this review Dear Guest,Thank you for taking the time to share your opinion.We are genuinely sorry that Imperial Palace did not meet your expectations. However, after our previous communication, we believe we can at least agree on one important point.Imperial Palace is a large resort hotel accommodating up to 1,500 guests during the peak summer season. It is a lively holiday resort, designed for guests who enjoy an active atmosphere with entertainment, sports activities, music, children's programmes and a vibrant environment throughout the day. It has built a loyal base of returning guests who choose exactly this type of holiday experience year after year.If someone is looking for a quiet, intimate resort with only a small number of guests and a peaceful atmosphere, then Imperial Palace is probably not the right choice. We completely understand that such holidays appeal to many people, but they are simply not the concept of our hotel.It is easy to admire the impressive appearance of a large resort when looking at photos without fully considering its scale. However, upon arrival, a hotel of this size naturally comes with a dynamic atmosphere, many families, organised activities and busy facilities during the high season. For many guests, this is exactly what they are looking for; for others, it may not be.We respect that our hotel was not the right match for your holiday expectations. Rather than being a question of right or wrong, we believe this was largely a matter of choosing a holiday concept that did not correspond to the type of experience you were seeking.We wish you all the best in finding a destination that better suits your preferences in the future.Kind regards,Imperial Palace Hotel

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• User:Béla K

  Trip type: Family

  I do not recommend this hotel to anyone!!!

  14 Jul 2026

  I do not recommend this hotel to anyone!!!The worst thing a hotel can do to a passenger is to call them when they're at the airport and tell them there's no room, even though the reservation was made six months ago and the full amount was paid.Moreover, according to other passengers, the food is very bad.

• User:Anca R

  Trip type: Family

  Good experience

  11 Jul 2026

  Overall it was a good experience staying here. The staff was very profesional and attentive. They cleaned the room daily. There was a very nice cleaning lady named Nurgiza who we made friends and talked. She made a great impression to us. A little minus on the food menu, there were very few selections and very crowded. Location was great with sunbeds in the beach. We had a pleasant stay here. Bayar Bekir, Marketing at Imperial Palace Hotel, responded to this review Dear Guest,Thank you very much for your kind review and for choosing Imperial Palace Hotel.We are delighted to hear that you had a pleasant stay and that you appreciated the professionalism and attentiveness of our staff. Your special words about Nurgiza mean a great deal to us. We will be sure to share your compliments with her—she will be delighted to know that she made such a positive impression and helped make your holiday memorable.We also appreciate your comments regarding the food selection and the busy restaurant. During the peak summer season, the hotel welcomes a large number of guests, and while we continuously replenish the buffet, we understand that the dining area can become crowded during the busiest hours. Your feedback is valuable and will be taken into consideration.Thank you as well for highlighting our excellent location and the beach facilities.We hope to have the pleasure of welcoming you back to Imperial Palace Hotel in the future.Kind regards,Imperial Palace Hotel

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