Laguna Beach Resort & Spa

Name: Laguna Beach Resort & Spa
Address: Gereni Area, Bourgas / Black Sea Resorts, bulgaria
Telephone: +44-204-505-9777
Rating: 3.4

Sozopol, Bourgas / Black Sea Resorts, Bulgaria

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About Laguna Beach Resort & Spa

location

The complex enjoys a beautiful location between a small river and the sea. Ideal for relaxation, it is set in green, natural surroundings, only a few metres away from the white sandy beach. The picturesque town of Sozopol is 3 km away, as is the nearest bus station. Burgas Airport is 35 km away from the resort.

facility

139 non-smoking rooms are available to guests in a 4-storey main building and 6 auxiliary buildings. The reception desk is open round the clock. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The apartment hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a childcare service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and have a double bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities are available at the apartment hotel, for example bocce and beach volleyball or, for a fee, cycling/mountain biking, tennis and archery. Guests can take part in a comprehensive water sports programme, which includes water aerobics and aquafit, with windsurfing, jet skiing, motorboat rides, snorkelling and diving available for a fee. A wide range of indoor sporting activities are also offered, for example a gym, darts, callisthenics and aerobics or, for a fee, table tennis and billiards. There is a wellness area with a spa, a sauna, a steam bath and a hammam and, for an additional fee, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Dining facilities include a restaurant (with high chairs), a breakfast room and a bar. All-inclusive is offered as a catering option. At breakfast, lunch and dinner, guests serve themselves at the delicious buffet or order a set menu for dinner. Diet meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Laguna Beach Resort & Spa

Facilities
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  Air conditioning
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Bicycle Hire
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  Playground
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Luggage storage
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  Multilingual Staff
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Packaged meals
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Room service
Shopping
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  Souvenir shop
Sport/Entertainment
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  Swimming Pool
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  Sauna
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  Diving
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  Table Tennis
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  Billiards/Snooker
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

10 m

Forest

20 m

Bus Station

3000 m

City Centre

3000 m

Tourist Centre

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 147

User:ShazRaz186
Trip type: Solo travel
Awful. NOT a ‘resort’. Unclean. Untidy. Badly managed and just not worth your money!
18 Jul 2026
Hardly any English speaking staff. Very disorganised as times. Awfully noisy both front with the cars banging all day and night and back with the pool activities and drunk & disorderly and constant banging upstairs/downstairs/in the corridors and adjacent balconies. Cleaner used my bathroom twice during my stay and left the toilet unclean!! Disgusting! No cash machine in this ‘resort’. Awful WiFi in most areas apart from the reception area. Appalling cheap sun-beds that kept folding whenever you sat down. Pool was not cleaned once whilst I was there for 4 days. Neither was the pool area - constant glasses and plates and dirt and cigarette butts everywhere. You cannot just buy a bit of food or drinks in the whole ‘resort’ as they basically only cater to all inclusive and don’t have machines or a pay system apart from reception.
User:Safari09387969928
Trip type: Family
A nightmare stay with bedbugs
12 Jul 2026
A nightmare stay with bedbugs and complete shamelessness from the management! Health risk!We had a terrible stay at the Laguna Beach Hotel (Sozopol), booked through the Amigos Travel agency (Contract No. 66945). I am writing this review to protect future tourists, as our room (No. 3806) turned out to be infested with bedbugs Laguna Beach Team Laguna Beach Team, Guest Services / Front Office at Laguna Beach Resort & Spa, responded to this review We would like to present the established facts regarding the case.The guests checked in on 12 June 2026 1. On the evening of 16 June 2026, they informed a member of the reception staff that they suspected the presence of bed bugs in the room. A room change was immediately offered in order to ensure their comfort and peace of mind. The guest declined this offer and requested only that the bed linen be replaced.On the following day, 17 June 2026, prior to the guests’ departure, an immediate inspection was organised by the hotel management, involving the Complex Manager, the Executive Housekeeper and the Housekeeping Supervisor. During the inspection, no bed bugs, traces of their presence, or any other signs characteristic of this type of pest were found.Given the seriousness with which we treat every such report, an additional inspection was carried out on the same day by the specialised licensed pest control company with which the hotel has an ongoing service agreement for continuous preventive monitoring and pest control. Following their inspection, the specialists also found no bed bugs or any evidence of their presence in the room.Despite the absence of any confirmed issue, the room was treated as an additional preventive measure, and the relevant service report was issued by the pest control company.It should also be noted that during the stay, no other reports were received regarding the presence of bed bugs or bites affecting any other members of the family. No similar complaints were registered from guests staying in the same building or in neighbouring rooms.Furthermore, the guests continued their stay until the originally scheduled departure date in accordance with their reservation. No request was made for an early departure, relocation to another room, or any other form of assistance beyond the hotel’s immediate response already offered.On 24 June 2026, an inspection was carried out by the **Regional Health Inspectorate – Burgas**. The presence of bed bugs was not confirmed. The relevant inspection reports are available on site at the hotel.The hotel maintains high standards of hygiene and safety and follows established pest control procedures through a specialised external contractor. Every report received is treated with the necessary attention and is investigated immediately.
User:popart2017
Trip type: Family
A wonderful place that exceeded my expectations!
31 Jul 2025
A wonderful place that exceeded my expectations!A wonderful place that exceeded my expectations! I really can't believe I'm reading so many negative reviews here. I came back a week ago from a vacation at this hotel and I have wonderful impressions. The staff was well trained and very kind, the room was clean, spacious and well furnished, and the food - magnificent! I read reviews that there are no spaces in the parking lot - people, who forces you to go there by car!? And why do 2 people have to arrive with 7 suitcases of luggage!? Who needs that!? I personally went with less luggage and by direct bus from Sofia. I'm ashamed of some of my compatriots who pretend to be high-life but lack basic education. Only a complete simpleton would enter a restaurant during a meal naked to the waist, showing off their sagging fat belly!Regarding the beach - yes, you have to reserve sunbeds in advance, because there are not enough for the hotel guests and this may be a problem that needs to be resolved! Regarding the towels in the rooms - they are changed ONLY at the request of the client! There is a sign in each bathroom about this issue, and this is a global practice in many large hotels. Everything else is truly magnificent – a magnificent park with exotic plants and beautiful flowers, cleanliness everywhere in the complex, a clean beach – there I personally saw workers cleaning up the seaweed thrown out by the sea in the morning, the snack bar has pizza, drinks, ice cream and snacks from 10 am to 5 pm! The food in the restaurant exceeded all my expectations – specialties from Bulgaria and from all over the world, Asian and Mexican cuisine, seafood /shrimps, baby octopus, squid, mussels/. Congratulations to the chef and to the two boys who were at the grill in the heat and behaved authoritatively and professionally. The staff in the restaurant was well trained and very polite, special congratulations to the man from India who came here to earn a living! I had a truly magnificent vacation in this hotel!
User:Mobile791143
Trip type: Family
17 Jul 2025
A praised hotel that does not live up to its stars.The capacity does not correspond to the number of guests, the parking lot is full, there are also no places on the beach. After 08.00 everything is "reserved" with towels thrown on the sun loungers. There is no one to follow up on this. The food is nothing special, sometimes old. The restaurant is also small for the number of guests. It is not worth the money, they clearly rely on old fame. I do not recommend!
User:Simeon V
Trip type: Friends getaway
Survived to tell the tale
10 Jul 2025
If you’re looking for a place that combines the chaos of a Beirut parking lot, the hygiene of a bus station toilet, and the customer service of a late-socialist corner deli - congratulations, you’ve found it.Parking - remarkable only by its absence. You’re sent to park by the main road, 400 meters from the complex. If you somehow make it inside, you’re thrown into a game of “vehicular Tetris” with cars blocking each other in all directions. I was held hostage for 90 minutes while the front desk just shrugged.Receptionists - apathy in human form. I was casually given a spare key to someone else’s room without being asked for ID, or even my zodiac sign.Rooms - exhausted from life. The tiles feature stains worthy of modern art, while the bathroom drain emits the unmistakable aroma of urban despair. Towel replacement? A mythical ritual that never occurred during our six-night stay.Dining - if you enjoy long queues, shapeless frozen food, and getting zapped by the food counter, you’ll feel like a gourmet pioneer. Expect to wait over an hour for a table and cutlery. The rest is a deep-fried apocalypse.Infrastructure - a true sewage carnival. For several days, waste made guest appearances at the pool bar and generously scented the entire complex.Pool - the sunbeds fold under you like cheap political promises. The injury risk is complimentary.Beach umbrellas - only for early-morning ninjas. By 7 AM, they’re all gone.The cherry on top? The owner - a specimen of arrogance - blamed guests for the chaos in the restaurant, while his personal dog roamed the supposedly pet-free complex like a VIP.To be fair, the facade is green and lovely, and a bellboy and the pool bartender were rare lights in this tunnel. Sadly, the tunnel smells like sewage.