Mercury

Name: Mercury
Address: Sunny Beach, Bourgas / Black Sea Resorts, bulgaria
Telephone: +44-204-505-9777
Rating: 3.6

Sunny Beach, Bourgas / Black Sea Resorts, Bulgaria

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About Mercury

location

Centrally located in Sunny Beach, this hotel is a few metres from the sandy beach.

facility

The hotel has a lift and features 150 rooms. English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning. Guests can enjoy the view of the pool from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV, a CD player and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols are available on the sun terrace. There is a poolside snack bar as well. For those who wish to stay active while on holiday, the hotel offers bocce. Water sports enthusiasts are offered water aerobics. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a hammam and massage treatments. Additional leisure activities include an entertainment programme, a kids' club and a dance club.

meals

The hotel includes a restaurant and a bar. All-inclusive can be booked. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet. Staff are also happy to provide children's meals. The hotel also offers snacks.

Amenities at Mercury

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Internet access
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  Laundry Service
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  Playground
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Salon
Building Information
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  Garden (m²)
Common Area
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  Game Room
Distances
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  Beach
General Services
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Closet
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Darts

Location

Around this property:

Beach

80 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

115

Very Good

Average

Poor

Terrible

Recent Reviews: 337

User:Diana K
Trip type: Family
Disappointed about the reception service
06 Sept 2026
The biggest disappointment was the reception serviceWe arrived at Mercury Hotel 4? on 2 September 2026. Unfortunately, our first impression of the hotel was seriously affected by the reception service.When we arrived, a Bulgarian male receptionist told us that our room would be ready at 12:30 and that we could also have lunch from 12:30. We went for a walk and returned around 12:00. However, that receptionist was no longer there, and a Ukrainian female receptionist told us that check-in would only be shortly before 15:00 and that we could not have lunch before 13:00. We explained that another hotel employee had given us completely different information, but she showed very little understanding of the situation.Later, I asked her a simple question about the breakfast, lunch and dinner schedule. Instead of simply providing the information, she responded in a very unfriendly and impolite manner and told me to go and take a photo of the schedule myself. This is not the level of service I would expect from a 4-star hotel.What was especially disappointing was that this employee's attitude affected my mood from the very first day of our holiday.Later, another receptionist, Oksana, told us about a guest room with a shower where guests can wait after check-out or before their rooms are ready. This raised another question: why weren't we informed about this when we arrived? We waited approximately three hours for our room and spent that entire time sitting on a sofa in the reception area, when we could have waited much more comfortably in the guest room.I would like to mention that Oksana was friendly and helpful, so I cannot say that the entire staff was like this. However, the reception service, and especially the attitude of one particular receptionist, left a very negative impression.For a 4-star hotel, I expected much more professional, polite and guest-oriented service. I sincerely hope the management will pay attention to this issue, because reception staff create the very first impression of a hotel — and unfortunately, ours was not a good one.
User:Petronela P
Trip type: Family
Must read if you consider going here! RUN AWAY!
10 Aug 2026
Run away from this hotel! Not even close for a 2*hotel let alone 4* . We got there in the afternoon and parked our cars near the designated area for the hotel parking. We went to the reception and the front guy told us that there is no more parking space for us we have to park somewhere else and pay for 3 days 15€ per day! ( mind you we got there around 5pm on saturday and left monday around 1pm thats 2 days not 3 ) he said the parking its 5min away( he didn't specify by car, not by foot ) the atmosphere was bad he gave us real bad attitude at the begging like we were the ones serving him not the other way around. we checked into our rooms , the room was not what we expected for 4* you don't have amenities except shampoo and towels. thats all you get for an all inclusive 4* hotel. we went to the reception and we told him we don't have water, what we meant was drinking water which you expect in an all inclusive , WRONG! He mocked us by opening a door behind him and turning on the sink water saying there is and when i told him i mean bottle water to drink he started laughing. he left me speechless , to ask about some tea and coffee? a hairdryer ? an iron? feet towel? duvet on the bed? mattress protector ? pillow protector? don't bother they don't know what they are! They put two glasses in the room, to look at them ?? we were not welcomed from their expression, they never told us about the restaurant, about the times we can go and have a coffee , NOTHING! we had to ask for every detail, that doesn't seem good front desk experience to me! they were very rude to us as tourists , they don't respect us. And 1 more thing, if you think to go and eat there i hope you will be ready for food poisoning because that's what you going to get. the food is stale and cooked a very long time before serving, even the cereal that comes in a box it's expired, IT TASTES EXPIRED!!!! RUUUUUUNNNNNNNN AAAAWWWWAAAAAYYYYYYYY!!!!!!!!
User:Angela D
Trip type: Family
Dirty towels from staff and tried to blame me and charge me €30 for it.
14 Jul 2026
They wanted to extra charge me €30 for a dirty towel that THEY delivered. The towels had stains on them the whole week, and they tried to blame it on us that we made the towel dirty that it couldn’t even wash, and ai washed it in the sink, therefore it tells you that these employees cannot wash a towel properly and they try to blame it on the guests, the beds were very dirty I will upload photos.I’ve seen lots of older hotels but this one is definitely the dirtiest.
User:Chelsie T
Trip type: Family
Do not stay here!
12 Jun 2026
What a waste of money. The rooms are dirty. The staff are rude and got no time for English people. The balcony is falling apart. The food is disgusting. We had to wait 3 days for our toilet to be fixed. Our room was only cleaned once the full week we was there. The air conditioning was broken. The WiFi did not work. The female manager is the worse of them all. Things went missing out our room and she laughed in our faces and told us to go back to England. On our last day we checked out and charged us €30 so we could keep the room till 4pm ( I have invoice for this) then refused to give us the room key and told us to leave the premises even tho we paid so we was on the streets from 11.30am till 23.30pm when our pick up arrived for the airport. We Would never stay here again even if it was free!
User:zdenekcze
Trip type: Family
Two and a half star tourist hotel
11 Aug 2025
I booked a four-star hotel as a super last minute. The TripAdvisor rating is sufficient at first glance #75 of 252 on Sunny Beach. Only after paying did I start reading the reviews and start to worry. Upon arrival I find out that it's not such a horror. But you need to look at the hotel as a two and a half star, which is the real state. It definitely does not correspond to the four-star rating. The hotel is maintained in a declining condition. The furnishings are old, worn out. But the hotel it is clean. The food is in a narrow repetitive menu, the taste is average (not amazing, not offensive). The staff is normal (non-conflict). For the price of a super last minute, yes, but it definitely does not correspond to the full price.