Mpm Hotel Merryan

Recent Reviews: 12

• User:Wanderer27955124229

  Trip type: Couples

  Great friendly hotel

  30 Jan 2026

  First time staying in this hotel and will definitely be back. The location is great, in the centre of pompovoro. Very friendly atmosphere, staff always willing to help and great service. Rooms were very clean and the beds very comfortable. Very little noise and great value for money. We were half board and have no complaints towards the food, which always had a good selection. MPM Hotels, Marketing at MPM Family Hotel Merryan, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing MPM Family Hotel Merryan for your stay.We are delighted that your first visit left such a positive impression and that you enjoyed our central location in Pamporovo, the friendly atmosphere and the helpful service from our team. It is also great to know that you found the rooms clean and comfortable and appreciated the value for money.We are especially pleased that you were satisfied with the half board selection and the overall dining experience.We look forward to welcoming you back for another pleasant stay.Kind regards,MPM Family Hotel Merryan

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• User:Marianne B

  Trip type: Family

  Amazing Hidden Gem -

  29 Jan 2026

  We just stayed at MPM Merryan for the last week and from the start it’s been perfect. If you are looking for a small friendly hotel where the service is amazing then we would highly recommend this hotel . The staff are very friendly and nothing is too much trouble . Our room is spacious and after a day on the slopes to come back to a warm , comfy room is very much appreciate . Housekeeping come everyday to clean your room and even if you don’t want your room cleaning will ask if you need anything .The restaurant was small with an open fire and we never had a problem getting a table . The food was buffet style, we thought the food choice was good and we enjoyed every meal . The holiday has been lovely - would we return to this hotel absolutely and would highly recommended to other visitors . MPM Hotels, Marketing at MPM Family Hotel Merryan, responded to this review Dear Guest,Thank you for your fantastic review and for choosing MPM Family Hotel Merryan for your holiday.We are truly delighted that your stay with us has been such a positive experience from the very beginning. It means a lot to know that you appreciated the friendly atmosphere, the attentive service and the comfort of your spacious, warm room after a day on the slopes.We are also pleased that you enjoyed the restaurant setting and the buffet selection, as well as the daily care from our housekeeping team. Your kind words are a wonderful recognition of the efforts our entire team puts in every day.We are especially happy to read that you would return and recommend us to others — that is the greatest compliment we can receive.We look forward to welcoming you again.Kind regards,MPM Family Hotel Merryan

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• User:Vivienne A

  Trip type: Family

  Fantastic, will be back next season!

  04 Jan 2024

  My daughter (15) and I spent the week here from Boxing day to 02/01/24. It was fabulous! The staff were fantastic, all spoke good english and were very helpful, all of the time. It has a traditional Bulgarian feel to it and its decor. The room was spacious and spotless, cleaned every other day, more than I was expecting! We stayed half board and were very impressed with the variety available at each meal time. Breakfast included a range of cereals, with bowls of fruit/nuts/grains free to add. Yoghurt and fresh fruit. Good selection of meats, cheeses and salads. English style cooked ,meats, eggs, fried bread etc. and finished off with breads and preserves. What more could anyone want for breakfast. Evening meals were of similar offerings, meats, cheeses and a variety of salads. The hot selection always included at least two meat dishes and one fish dish, with a variety of sides. Desserts included cupcakes, sweet tarts, baklava and fruit. It may not have had pizza, chicken nuggets or burgers on offer but we ate those on the mountain. Food was brilliant. A gala dinner was served (waiter service not buffet) on New Years Eve, with traditional Bulgarian singer and pipe player, followed by music and dancing and the finale of champagne while watching the fireworks that the hotel provided, a wonderful celebration enjoyed by all. I have previously stayed at the Perelik (pre and post refurbishment) and the Snezhanka and I found this hotel to be much more guest focused and welcoming than the others. Paulina Galitonova, General Manager at MPM Family Hotel Merryan, responded to this review Thank you for your positive review! We're delighted to hear that you had a great experience with us. We appreciate your support!

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• User:ShellyCrake

  Trip type: Family

  Great holiday, but I won’t be rushing back to this hotel!

  05 Mar 2023

  I stayed at the Merryan Hotel in February 2023 on my first ‘mum & boy’ ski holiday with my 6 year old son.Thankfully I did not go on my holiday with high expectations as I had no idea what to expect, and I’m glad I didn’t! Unfortunately the Merryan hotel was pretty disappointing. On arrival we checked in and found that we had been given a room with a double bed despite requesting a twin. It was approx 2am so we just decided to deal with it the next day as the chap on reception seemed very vague. We were told by our travel rep the next day that they would be able to give us a twin room instead but on asking at reception later that day, the girl on reception told us that there were no other rooms available as the hotel was full. Later that evening a different lady (who seemed far more knowledgeable, perhaps one of the management) working in the restaurant told us that there was actually a room available after all but we would need to move that night - it was already too late for my little boy who was tired so we just decided to put up with sharing a bed for the week. The bed was also pretty dire with big indents where others had slept.Evening meals in the hotel were served 7-9pm. This was too late for a family friendly hotel, as younger children generally like to eat earlier on so they can get to bed at a decent time.The choice of food available was also quite limiting and typically Bulgarian, some evenings weren’t too bad but other evenings it was poor with very little variety or options for younger kids. It was also all served rather cold and there was no microwave there. Disappointingly there were no drinks included either, unlike the evening meals we have had in other hotels. Just some bottled water would have been a nice offering.The staff in the hotel all seemed a little vague as if they didn’t really know what was going on. There was no proper explanation about anything when we arrived, I had to ask about everything. The ski bus situation was very poorly explained, we had to work everything out for ourselves pretty much and they didn’t give us tickets for the bus on the first day, so the bus driver wasn’t impressed with us! The staff were generally pleasant though and my little boy always liked to say hello. The young lady on reception with glasses was always friendly & kind.Drink options from the bar were a little limiting - no Baileys or fruit gins which are so popular in the UK now.One evening I ordered a latte at the bar and took it down to my room. Once there I noticed the drink looked odd as if the milk had curdled. I took it back up to the bar and the bar man took the milk out of the fridge that he had used, took a drink and nearly threw up! Thankfully he made me a new one but it put me off ordering any more drinks there.I was rather surprised that the hotel had no lift - we were 5 flights of stairs down to our room and this was particularly tricky when trying to get heavy cases up and down! The stairs were also all tiled and pretty treacherous when wet.The spa was reasonable, good steam room & sauna, though the hot tub was definitely not very ‘hot’ and the whole place smelt very stale! When we first arrived I used the fridge to put my eye drops in which needed to be kept cool. The next morning they felt warm and the fridge did not appear to be on. I reported it to reception and they sent a maintenance man to look. He concluded that it wasn’t even plugged in! And to plug it in there was a big heavy desk to pull out of the way so I’m not sure how long it had been unplugged for! The room/hotel had some pretty noisy plumbing issues. Some nights our room was quiet but other nights we had strange banging/knocking noises in the walls which went on all night constantly, along with water gushing noises in the bathroom which sounded like a water feature! These kept us both awake quite a bit! Thankfully the double glazing in the room was pretty efficient, as the hotel was quite close to a pub called the White Heart which was pretty lively & loud in the evenings.The bathroom being set up as a wet room was odd but ok, however the shower curtain came across the room so that you were basically showering with the toilet!! This was a bit too weird & made us cringe a little!The hotel cleaning staff seemed very good at their jobs and friendly! I’m afraid I won’t be rushing back to stay at the Merryan Hotel. Despite the hotel issues we did have a wonderful holiday! MPM Hotels, Marketing at MPM Family Hotel Merryan, responded to this review Dear Shelly,Thank you for sharing your feedback. We’re sorry to read that certain aspects of your stay did not meet your expectations at the time.Since your visit, we have continued working on improving both our service and facilities to provide a smoother and more comfortable experience for our guests.We’re glad to hear that despite the hotel-related challenges, you and your son still had a wonderful holiday together.Kind regards,MPM Hotel Merryan Team

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• User:Barbara P

  Trip type:

  Clean, cozy, warm, central fantastic hotel with amazing staff

  18 Jan 2023

  This hotel is outstanding. The staff go over and above to make you feel welcome and will do anything to make your stay better. Rooms are warm, cozy, towels changed everyday and the hotel is immaculately clean. It is on the main street. Typically Bulgarian food (which even if you don't like the staff will try to make something for you). Will definitely be back, great hotel. MPM Hotels, Marketing at MPM Family Hotel Merryan, responded to this review Dear Barbara,Thank you so much for your wonderful words and for sharing your experience. It truly means a lot to our entire team.We’re delighted that you felt welcomed and well looked after, and that you appreciated the cleanliness, comfort, and central location of the hotel. Your kind mention of our staff is especially appreciated — they will be very happy to know they made such a positive impression.We look forward to welcoming you back again.Kind regards,MPM Hotel Merryan Team

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