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Hotel Marinela

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Hotel Marinela

locationSofia, Bulgaria

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About Hotel MarinelaAbout Hotel Marinela

location

This luxury hotel is located in the green area of Sofia, Bulgaria, close to the town center.

facility

Guests can enjoy the pleasant ambience of one of the 442 rooms, 16 suites and 100 single rooms. English-speaking staff warmly welcomes guests in the lobby. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Daily newspapers will keep you informed. A business centre with fax machine and projector is available. 13 conference rooms are available for lectures, presentations and meetings.

rooms

The rooms have a double bed and a sofa bed. Extra beds can be requested. Amenities include a minibar, a trouser press, a plug adapter and WiFi. Guests will also find slippers in their rooms. Bathrobes and a telephone are on hand in the bathrooms for everyday use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the hotel offers horse riding. Guests can enjoy a wide range of indoor sports, including a gym, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a steam bath, a hammam, a beauty salon, massage treatments and aromatherapy. Leisure facilities include an entertainment programme, a dance club and a nightclub.

meals

The hotel includes a restaurant and a bar. Diet meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Hotel Marinela Amenities at Hotel Marinela

  • Facilities

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      24-hour reception

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      24-hour check-in

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      Hotel Safe

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      Currency Exchange

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      Cloakroom

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      Café

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      Newspaper kiosk

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      Shops

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      Hairdresser

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      Nightclub

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      Restaurant(s) with air conditioning

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      Restaurant(s) with non-smoking area

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      Conference Room

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      Mobile Phone Network

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      Room Service

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      Laundry Service

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      Car Park

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      Garage

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      TV Room

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      Restaurant(s) with smoking area

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      Pets

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      Elevator/ Lift

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      Smoke detector

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      Laundromat

  • Beauty and Spa

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      Massage

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      Salon

  • Building Information

    • -

      Year of construction

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      Year of renovation

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      Number of Floors - Main building

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      Garden (m²)

    • -

      Number of Rooms (total)

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      Number of Double Rooms

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      Number of Suites

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      Number of Junior Suites

  • Business Center and Conferences

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      Banquet

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      Business Center

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      Photocopying

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      Printer

  • Common Area

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      Reception

  • Distances

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      City Centre

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      Public Transport

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      Bus Station

  • General Services

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      Bellboy service

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      Concierge

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      Luggage storage

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      Multilingual Staff

  • Hygiene

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      Gym/ Fitness centre

  • Meals

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      Breakfast Buffet

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      à la carte Lunch

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      à la carte Dinner

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      Special Diet

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      Bar

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      Restaurant

  • Object Information

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      Fax

  • Payment

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      American Express

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      VISA

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      MasterCard

  • Room Facilities

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      Air conditioning (centrally regulated)

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      Wheelchair access

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      Terrace

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      Wifi

  • Security

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      Security Guard

  • Sport/Entertainment

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      Indoor Pool

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      Pool bar

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      Sun loungers

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      Sauna

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      Sun terrace

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      Special spa package

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      Gym

  • Transfers

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      Airport Transfers

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      Shuttle Service

LocationLocation

Map preview

Around this property:

Centre

1500.0 m

Airport

10000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

235

Very Good

352

Average

214

Poor

105

Terrible

103

Recent Reviews: 1009

  • User:Zhivko G

    Trip type: Couples

    This is how to ruin a previously tastfully designed hotel

    rating31 Aug 2026

    The lobby of the hotel has to be the most awful pile up of kitch and junk I have ever seen. Ditto the rooms.

  • User:giorgiobX7976JT

    Trip type: Friends getaway

    Lobby bar service

    rating12 Aug 2026

    The hotel itself looks impressive, but unfortunately, the service is absolutely unacceptable for a five-star property.The staff are clearly not up to the standards expected of a hotel of this category. In fact, some of their behaviour was so unprofessional that the management should seriously consider whether these employees are suitable to work in a five-star environment.When we asked the staff at the lounge bar to rearrange a table, they reacted with obvious irritation and made us feel as though we were an inconvenience simply for making a perfectly reasonable request. This is completely unacceptable in a five-star hotel, where courtesy and professionalism should be the bare minimum.The following evening, another member of staff was talking to us while smoking and repeatedly blowing cigarette smoke directly into our faces. This is not only extremely rude but totally unacceptable behaviour for hotel staff dealing with guests.There were six of us, yet only four dishes were served. We had to wait an unreasonable amount of time for the remaining two. We also asked for water and were served boiling-hot water instead. These are basic elements of service that should never go wrong in a five-star hotel.The contrast between the impressive appearance of the hotel and the appalling level of service is astonishing.Quite frankly, this was not five-star service, not even close. The attitude, professionalism and basic level of customer care were more appropriate for a zero-star establishment. If the management genuinely wants to maintain a five-star reputation, the staff's attitude and level of service need to be completely overhauled.

  • User:Christopher K

    Trip type: Business

    Stay if you like noise

    rating30 May 2026

    Location itself has nothing significant nearby. About 20 minutes walk to the national palace of culture or 30 min walk to the Vitosha Boulevard shopping area. Room of decent size with 2 single beds. Aircon was central set at fan mode, which made room very hot during day. Opened the window but it was very noisy even on 14th floor - there was much partying and people screaming and cars honking. Some of that partying even took place at 3 am in the room and corridors -- my colleague called twice to hotel reception at 3 am but to no avail. So the hotel atmosphere leaves much to be desired. Room has a fridge, but it gets powered off when you take out the room card -- had to throw 2 bottles of fresh milk after they sat at room temp for a whole day. Breakfast was the same for all 6 days - scrambled eggs, bacon, 2 types of sausages. Coffee from machine. Various breads and pastries available but all cold. Fruit juice machine of variable performance - on 2 occasions my orange juice separated into 2 parts. Bathroom of decent size. But shower water pressure for warm water was very low. Cleanliness in general has room for improvement - carpets and lift were quite dirty. Only positive at this hotel - there is a decent Japanese restaurant Umami which is located with outside seating in the garden with a pond - can see swans, mandarins, and peacocks.

  • User:K K

    Trip type: Family

    Scam

    rating29 Jan 2026

    Poor service. Tried to charge extra at check in so I when I checked they wanted to charge €179 per night when it should have been €140. Receptionist tried to say it was city tax!!! Paid at check in and then when I checking out they try to rob you again by asking for for more money!Rooms are basic not luxury. Reception is nice but not the rest of the venue. Drinks are a rip off too

  • User:JsonJens

    Trip type: Solo travel

    Mafia operation

    rating22 Jan 2026

    Disgusting mafia operationIt’s a literal mafia operation. They steal. The lobby is full of prostitues. Never stay at a non flagged hotel in Bulgaria

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