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Mercure Sofia City

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Mercure Sofia City

locationBulgaria, Sofia

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About Mercure Sofia CityAbout Mercure Sofia City

Location

This hotel is located in a business and residential area around 10 minutes drive from the town centre where a diverse selection of bars, restaurants and shops are to be found, as well as the tourist centre. Sofia airport may be reached in 25 minutes.

Facility

120 non-smoking rooms, including 20 single rooms, are located on 7 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. A dance club offers additional entertainment.

Meals

The hotel includes a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Mercure Sofia City Amenities at Mercure Sofia City

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6

Very Good

3

Average

2

Poor

1

Terrible

0

Recent Reviews: 12

  • User:Amitphd

    Trip type: Business

    Decent place terrible restaurant

    rating13 May 2026

    Overall a decent hotel with large renovated rooms, polite reception staff and good room amenities. The location is convenient if you need quick access to the ring road.The restaurant was terrible and overpriced, I ordered veal schnitzel and pasta, both arrived together, barely edible, and disgusting.Breakfast was acceptable but the service was unprofessional.For visitors coming to see Sofia the hotel is far from the city center, there is no covered parking and the parking itself is overpriced for such a peripheral location. The hotel is expensive and not worth the price, you will find better and cheaper hotels in the city center. Evgeniy Krivenok, General Manager at Mercure Sofia City, responded to this review Dear Amitphd,Thank you for sharing your feedback regarding your recent stay at Mercure Sofia City. We appreciate your kind words about our renovated rooms and the professionalism of our reception staff. However, I regret to learn that your experience with our restaurant did not meet your expectations. Your comments regarding the quality and service of the meals have been duly noted and will be reviewed with our culinary team.Additionally, I understand your concerns regarding the location and parking fees. While we strive to offer competitive amenities and services, we recognize that preferences for city center locations vary among our guests.We value your insights as they help us improve our offerings. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,Mercure Sofia City

  • User:AnneDubai20111

    Trip type: Family

    A very comfortable stay in Sofia,close to Mall of Bulgaria

    rating30 Dec 2025

    We stayed for two nights and found the hotel very comfortable, clean and convenient. Our rooms were upgraded upon arrival and we enjoyed the extra space, contemporary design and modern facilities. The rooms were very clean, bed very comfortable and shower was great. We came by car and the hotel has a private parking right by the entrance which was very handy.The hotel is located in a nice quiet area of Sofia five minutes walking to Mall of Bulgaria. The historic center is a short taxi ride.Breakfast was very varied and the Chef went out of his way to help and offer local specialties. Fom F, at Mercure Sofia City, responded to this review Dear Guest,Thank you so much for your kind review!We are thrilled to hear that you enjoyed your two-night stay with us. It is wonderful to know that you appreciated the room upgrade and found the contemporary design and modern facilities to your liking. We take great pride in our cleanliness and comfort, so your comments regarding the bed and shower are much appreciated.It is also great to hear that our private parking added convenience to your trip. Our team strives to provide a seamless experience for all our guests, and we are happy we could make your visit enjoyable.We look forward to welcoming you back again soon!Kind regards,Ivan HristovFront Office ManagerMercure Sofia City Hotel

  • User:Eyalams

    Trip type: Solo travel

    Perfect stay powered by the impeccable service of awosome Valeria

    rating11 Sept 2025

    ⭐️⭐️⭐️⭐️⭐️During my stay at Mercure Hotel Sofia City, the real highlight was the service provided by Manager Valeria. She was truly outstanding, always welcoming with a big smile, attentive, and incredibly professional. Every inquiry I had was addressed with care, and any issue was solved quickly and in the best possible way.Her customer-oriented approach and genuine friendliness made a huge difference and turned an ordinary hotel stay into a memorable experience. Valeria is the reason I would gladly recommend this hotel and return in the future! Evgeniy Krivenok, General Manager at Mercure Sofia City, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Evgeniy KrivenokGeneral Manager

  • User:michael m

    Trip type:

    Nice stay blighted by lack of blind on terrace door

    rating06 Aug 2025

    Really nice hotel and breakfast options. Stayed 2 nights from 23 to 25 June on a business trip. Would have given 'excellent' rating but my room at 6th floor was modern, clean, spacious and good working area but spoilt by the glass french widow/door to the terrace not having a blackout curtain or blind so the sunlight would completely flood the room as early as just after 5:00am forcing me to wake up earlier than intended. I mentioned this to the nice lady at reception the morning after my first night but she did not seem to take me seriously and suggested that I use a sleep mask instead when going to bed and I asked her if they had any for me and she replied "No..." Evgeniy Krivenok, General Manager at Mercure Sofia City, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Evgeniy KrivenokGeneral Manager

  • User:roryjdoyle

    Trip type: Business

    Mercure sofia

    rating04 Aug 2025

    Located just 25 minutes from Sofia International Airport. Free car parking. Easy check in. Recommending a high floor. Evgeniy Krivenok, General Manager at Mercure Sofia City, responded to this review Dear Rory James DOYLE,We very much appreciate your comments regarding your stay at the Mercure Sofia City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Evgeniy KrivenokGeneral Manager

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