Sense Hotel Sofia

Recent Reviews: 1121

• User:ansariaf

  Trip type: Couples

  Beautiful views, but several details need improvement

  10 Sept 2026

  I recently stayed at SENSE Hotel in Sofia and had mixed feelings about the experience. The hotel has a lot going for it, particularly its modern design, fantastic views and excellent changing facilities in the Spa, but several issues prevented the stay from feeling truly premium.The room itself was stylish and comfortable, with a large double bed facing floor-to-ceiling panoramic windows and a beautiful view of Alexander Nevsky Cathedral. The furniture was modern and sleek, and the large TV was a nice touch. Unfortunately, the room also had a few shortcomings. Road noise on the fourth floor was quite loud and disturbing, affecting sleep, and the soundproofing could definitely be improved. Light also seeped through the blinds at night, which was another annoyance. The air conditioning was somewhat weak and even at 16°C struggled to cool the room properly, although the temperature remained reasonably comfortable.The bathroom had a powerful shower with plenty of hot water, but the shower door leaked from the bottom, leaving the floor wet after every shower. There were also no face towels, making it difficult to keep the basin area dry.Housekeeping was inconsistent. On arrival, there were towels for only one person despite the room being booked for two. I had to ask twice before another set was delivered. On another occasion, housekeeping actually removed a set of towels rather than replacing them. This suggests the cleaning team could benefit from better training and more consistent standards.The spa facilities were pleasant, although there are some limitations. The pool only opens from 9am to 9pm, which is disappointing for early risers who would like to swim before breakfast. The sauna and steam room are small but nice. The 38°C hot tub was relaxing, although it has no jets, so a proper jacuzzi would have been a welcome addition. There is also a 27°C cold tub. Towels are provided, and the changing facilities are excellent and there is also a fully equipped gym.The rooftop bar has an amazing setting, but in the evening it becomes very loud, with flashing lights and loud music, so it isn’t really somewhere to enjoy a quiet, relaxing drink. The in-house Pan-Asian restaurant looked impressive, but the prices were extremely high, so we decided not to dine there. Breakfast was fairly bog-standard and, in my opinion, there are better options elsewhere in Sofia, such as Beyond Breakfast.One particularly disappointing aspect was the service at reception. One male member of the reception team was consistently unhelpful and came across as rude and disinterested. He never seemed willing to assist customers and maintained a visibly stroppy attitude. This was particularly noticeable in a hotel positioned as an upscale property and significantly affected the overall impression of the service.Overall, SENSE Hotel has the ingredients of a great luxury hotel: an excellent location, stunning views, beautiful modern rooms and very good facilities. However, the inconsistent housekeeping, noise, bathroom issues, limited pool hours, expensive dining and, most importantly, the attitude of certain staff members mean that there is still considerable room for improvement. With better attention to detail and more consistently professional service, it could be an excellent hotel rather than simply a good one.

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• User:Julian B

  Trip type: Business

  Top notch breakfast in the clouds!

  28 Aug 2026

  The breakfast at Sense Hotel is top notch. The views are beautiful, the food spread is abundant and delicious. The best part is the staff though--they are friendly, professional and work hard and always bring a positive attitude, especially the hostess with the short blond hair!!--I stayed at the hotel for 3 weeks, and every morning she greeted me with a smile and the best latte before seating me and tending to all my needs perfectly!

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• User:Ada H

  Trip type: Family

  Overall okay!

  22 Aug 2026

  The top floor was pretty noisy and could hear the bar, but staff was fantastic! Also WiFi gets spotty

• User:Kathy A

  Trip type: Business

  Excellent hotel

  15 Aug 2026

  Four day stay last week at this hotel on business as a solo traveller.. Lovely welcome, all staff were very friendly and helpful. Breakfast was great, good choice, great food and lovely staff. Slavka made a real effort to provide good service, the young English men were also very friendly and efficient. The chefs were working so hard to produce beautifully prepared tasty food in this roof top area..amazing views too. At night the views from this bar are amazing and the ambience really good.The other Asian restaurant downstairs was also superb. Amazing choice of food and so well presented with lovely people serving.The downstairs spa was very relaxing, I enjoyed visiting every day. Very tranquil. The gym was small but had good quality equipment which was sufficient.My room had a lovely view over the mountains, and was nice and quiet.I would highly recommend this hotel and definitely return. I had all my meals here as didn’t want to wander out on my own,plenty of variety,

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• User:fcparma19

  Trip type: Family

  Good choice for Sofia

  28 Jul 2026

  Stayed at this hotel during a recent trip to Sofia because of my Marriott loyalty. Overall, it was a good choice. I really liked the location (~15 mins walk to Vitosha Blvd) and the hotel was modern and comfortable. I parked a car and the staff was very helpful with that. There are a few things that made me give this hotel a 4 vs. a 5. One is the electrical light system. We stayed twice in two different rooms and the lights never seemed to be controlled correctly by the buttons and in the 2nd room, the panel by the bed did not work at all and we had to get up from bed to turn the lights on/off. The showers also should have better flooring that isn't as slippery. One room had more of a slate bottom and that was much better. The breakfast also is fine but I expected more from a hotel like this. Also, you can order a la cart items like oatmeal and eggs but this isn't well articulated. Overall, a good choice but lower your expectations a little.

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