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Sofia Hotel Balkan, A Luxury Collection Hotel

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Sofia Hotel Balkan, A Luxury Collection Hotel

locationBulgaria, Sofia

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About Sofia Hotel Balkan, A Luxury Collection HotelAbout Sofia Hotel Balkan, A Luxury Collection Hotel

Location

Nestled at the heart of Sofia, close to major historic sights and places of interest, this hotel is an ideally and centrally located luxury establishment. Built in 1956 as part of the architectural revival of the city centre, it is one of Sofia’s most treasured landmarks, known for its traditional approach to hospitality and exceptional level of dedicated service. The property is valued as the most secure hotel in Sofia due to its strategic location among the government buildings of the city. Within walking distance are many government head offices, including the Presidency, with which the hotel shares the distinguished Palace building, as well as the Council of Ministers and the Parliament. 1 ancient and 3 medieval churches, the grand St. Alexander Nevski Cathedral, 4 museums and numerous galleries can also be found in the area, as well as major nightlife venues, 2 malls and a metro station.

Facility

The hotel welcomes guests in a 5-storey building with 11 lifts and 184 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hairdresser. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available. 6 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Refreshing drinks at the pool bar and a relaxing soak in the hot tub (for a fee) offer the perfect way to unwind. Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and aerobics. There is a wellness area with a spa, a beauty salon, hydrotherapy treatments and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between à la carte and a set menu. Dinner options include a buffet, à la carte and a set menu. The menu also offers diet meals and vegetarian dishes. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Sofia Hotel Balkan, A Luxury Collection Hotel Amenities at Sofia Hotel Balkan, A Luxury Collection Hotel

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Underground/Over ground Station

50 m

Bus Station

1 km

Train Station

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

601

Very Good

587

Average

310

Poor

136

Terrible

112

Recent Reviews: 1746

  • User:lexi71

    Trip type: Couples

    3 nights in Sofia ♥️

    rating10 Apr 2026

    We stayed for 3 nights in The Sofia Balkan Palace. We booked room 411 and it was spectacular. The room had a view of the city and the magnificent church.The breakfast was huge. The reception staff were very friendly and polite.

  • User:TeresaBeall

    Trip type: Friends getaway

    5 star hotel with 3 star service

    rating08 Apr 2026

    5-star rated hotel without 5-star service. This is a stunning palace building and could not be more perfectly located; however, services and amenities within need refinement and fine-tuning to meet the expectations of what 5-star means to international guests. The breakfast was beautifully displayed and abundant, but food was cold and there are only three self-serve coffee kiosks for the entire large space - long lines just for retrieving coffee.Housekeeping was less than par. We stayed four nights and all three days our room was skipped. We had to call for clean linens and emptying of trash daily. Hallway carpets were not vacuumed until we mentioned the heavy crumbs and debris that had been there for two days. Front desk personnel do not communicate with each other. Messages were not relayed for airport transfers and others requests. It seems the left hand did not know what the right hand was doing. These small easily-fixable things would have made for a more comfortable stay. Until they can iron out these inferiorities, expect 3-star service in a 5-star hotel.

  • User:102angelicak

    Trip type: Family

    Historic hotel

    rating06 Apr 2026

    You can feel the history of the hotel inside its walls!Great experience overall, helpful staff, especially Dimitris at the reception!!!On the downside, the hotel needs refurbishing

  • User:wee_lassy_big_world

    Trip type: Couples

    Beautiful property

    rating26 Mar 2026

    Very large property which has been well maintained. Great central location and 3-5 minute walk to metro. Room was average size for a city centre property. Beautifully decorated! Very comfortable bed with all mod cons. Bathroom was a good size with nice toiletries. Staff were a little bit and miss. I accidentally left my Chanel earrings in the room and they disappeared despite calling multiple times

  • User:Beverley L

    Trip type: Couples

    Great hotel just not 5star

    rating23 Mar 2026

    Sofia Balkan Palace, an absolutely beautiful building, on our arrival we were told we had been upgraded free of charge which was lovely, a lovely young man took our bags to our room. He was really polite..the room was well equipped and all toiletries were Clarins. The breakfast has a brilliant selection so nobody can go hungry.breakfast Staff are very helpful but as the days went on you could see they were under pressure and things weren’t getting cleaned or replenished and two of the coffee machines broke down which left one, which was chaotic. Our room wasn’t done every day which for a 5 star hotel you would expect and when we did ask them for clean towels they were really rude, and one day they just walked in on us didn’t even knock! Going back to Reception,to see whether we could have a late checkout, there was a wonderful lady who said we could have our room for an extra hour or a different room on the first floor for the rest of the day that was complementary! So we opted for that which was more than adequate for a few hours left that we had. The hotel is perfectly situated for everything to see,it is a beautiful old building. A lot of it is wasted, so much Could be done with it. You are sitting on a gold mine Balkan Palace get it back to the way it was and you would definitely get your 5star rating, would I come back here again and stay at this hotel definitely?, It’s just not five star.

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