Hotel Preslav

Recent Reviews: 72

• User:Iulia M

  Trip type: Couples

  Very dirty

  28 Aug 2023

  The room it was horrible, nobody is cleaning the hotel, also the food it was very bad, the same food 2 days in a row in different dishes. Nobody changes the towels or clean the room. Everything is miserable. The halls, the dining room and the rooms are always dirty and everything smelss bad.

• User:Explorer27007318559

  Trip type: Family

  Satisfied all in all

  25 Jul 2023

  I stayed 8 days at Preslav Hotel between 15 and 22 July. It is quite close to the beach, it has a clean pool that closes at 5 p.m., the staff is kind and willing to answer your questions. The food is good and various, though there is too much oil fried salami and sausages, yet many salads and fruits, home-made cookies and natural juice. What I didn't like was that they never changed towels or sheets in those 8 days! And also the fact that because the hotel has only 3 levels, it doesn't have an elevator. Persons with locomotor disability should definitely avoid this hotel. For its price it's very good.

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• User:Andrei Viorel M

  Trip type: Friends getaway

  Disappointing

  15 Aug 2021

  The good: All rooms have air conditioning and minifridge. The pool is clean and decently sized, but closes at 5 pm (seems to be the norm in that area). Plenty of shade in the garden.The bad:Cleanliness was not their strong point, they seem to focus more on adding chemicals to the pool everyday (that is normal) than cleaning the spiderwebs and glasses from your room before your stay. This specific room had a nasty stain on the wall and the AC looked absolutely disgusting. The wifi is absolutely useless (no signal at all) unless you are at the reception hall or some areas of the garden. All bathrooms have issues with ventilation, they have a persistent unpleasant smell and quite a bit of mold. The coffee at the bar is disappointing, it's really small and served in a foam container. They tax the same amount for milk in coffe as for the coffe itself. A vending machine would do a better job, and probably cheaper. Parking was a nightmare, they confirmed a few days prior to arrival that they reserved parking spots. I don't mind the fact that parking is a bit of a walk away from the hotel, but that we had to have a back and forth with their parking contractors for more than an hour to actually let us park there. Instead of just directly contacting them they just told us to insist to park there, so after being refused 5 times (5 tripts to the hotel and back to the parking lot) they finally called them and it was fine, but why did I have to go through the hassle of finding a parking spot and insisting to be let in the parking lot when I was assured there will be one?

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• User:Carmen-Elena28

  Trip type: Family

  Worse

  26 Aug 2018

  It is the 4th time in a row I come here and the last . I received a room which robably was a single one before, because there is not s ace for two, no bedside night lam s, a single night table. The TVset is very small, old and hanging on the ceiling, in a corner, very difficult to watch. The wardrobe has drawers you cannot use, because they hit the night table. Of course, I moved it half a meter, hardly turning the lights on afterwards and finding out nobody ever , cleaned under the wardrobe. I asked immediately to change the room, something I do not usually do, also saying I bought the holiday in November 2017, I am their guest for the 4th time and I stay for 12 days, I love Bulgaria, I have many Bulgarian friends. To my sur rise, I was very naturally refused by the manager, I think, who suggested I should try again some days later. Coming back in the room, I also found two never washed glasses, directly on the small table, mouth down on it, having no tray. Then, bad beds, a dirty towel, used by a woman before..., which brought me to tears. I went to the old rece tionist who said it was not her job, then, by chance, I met the cleaning woman, who shouted at me, very angry I went to the rece tion desk. The whole attitude in this hotel is old fashioned, as if we stay free of charge and we should not comment. Nobody said ,,I am sorry,, as they still have enough tourists, most of them from Moldavia, so no matter one Romanian minus. The restaurant is far better than the rooms, still, it is obviously worse than the last years. Less courses and not varied as before. The only advantage is given by the trees and small garden around the hotel. My conclusion is this is definitely NOT a 3* hotel, when talking about the rooms and I regret I had to destroy my mood, when I could choose another hotel nearby, which is chea er and cannot have worse rooms. It is a serious roblem nothing changes, nobody in the hotel does not care, nobody really wants to understand you.

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• User:jackmspeed

  Trip type: Couples

  DO NOT COME HERE

  13 Jul 2018

  DON'T COME TO PRESLAV --- JULY 2018firstly the hotel is not 25 minutes away from varna airport, its a good 55 minutes (private transfer) In all fairness the hotel was clean-ish and well looked after. Unfortunately only one staff members spoke English and he was the gardener, the rest did not speak or understand english. We checked in early at no extra cost, when we got our keys we soon found out there was no lift or bell boy; so expect to be carrying your luggage up stairs. It says no smoking throughout but when we opened our room door there was a strong damp smoke smell. The room was clean but very dated, the beds were uncomfortable and the pillows is what would be used on a sofa as decoration, 80s style tv with no english channels, plug sockets hanging out of the wall, the balcony is tiny and equiped with a plastic garden set, the bathroom however was really modern and spacious. For the food its mainly aimed at the locals, no English food what so ever and no variety. The bar only stays open till 9pm. The pool is filthy and only cleaned once a week, the pool bar is a self service soft drink machine. Wifi is only available in the lobby. Some things to note if you do stop here is that if you break something or something stops working in your room, they will charge you when you get back home, for instance the plastic garden chair was cracked when we got there, they charged my card £30 to replace it. The only good thing about this hotel is the location, but there are so many hotels for cheaper with even better location and nicer pools, such as Odessos, we have been told by people who regularly go to bulgaria not to go all inclusive as the food isnt cattered to english people, we ate out every night and the food is very nice and cheap, freshly cooked Bolognaise, a bowl of chips and a pint of beer was never more than £6 - £7, best restaurants were Shipka Steak House, Black Angus steak house, and for a really good Proper english breakfast is Harry ramsdens on the beach front! what ever you do even if you come to this hotel do not go into Bonkers night club, we soon found out that was a waste of £35 a person.The sun loungers on the beach were around £16 for a couple, Cigarettes were £2.50 a pack, the beach is extremely clean and well looked after.

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