Hvd Reina Del Mar

Recent Reviews: 102

• User:James M

  Trip type: Solo travel

  Excellent five-star hotel.

  24 May 2026

  Bulgaria had been on my travel radar for many years, and in May this year I finally decided to take the plunge and spend two weeks at the five-star Reina del Mar Hotel in Obzor.It is worth noting that May marks the beginning of the holiday season in Obzor, so the resort is relatively quiet and many of the local shops and businesses have yet to open for the summer. However, this did not detract from the overall experience.The hotel truly deserves its five-star rating. The staff are highly professional, exceptionally friendly, and consistently go above and beyond to ensure guests enjoy a memorable stay.As a solo traveller, I was pleasantly surprised to be upgraded to a sea-view room. The accommodation was spacious, comfortable, and impeccably maintained, with daily housekeeping carried out to a very high standard.The dining experience was particularly impressive. Although some of the speciality restaurants were not yet open due to the early season, the variety and quality of food available were outstanding. Every meal offered an excellent selection, catering to a wide range of tastes.With relatively few guests staying at the hotel during my visit, daytime and evening entertainment was understandably more limited than it would be during peak season. Nevertheless, the animation team worked hard to provide an enjoyable programme of activities and entertainment.The hotel's gym and spa facilities were another highlight. The heated indoor spa pool was excellent, and the wellness area included two saunas, a superb steam room, and, for those feeling adventurous, an invigorating ice room.For anyone seeking a genuine five-star holiday experience at a reasonable price, I would have no hesitation in recommending the Reina del Mar Hotel. It offers exceptional service, excellent facilities, and a relaxing atmosphere that makes for a thoroughly enjoyable stay.

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• User:Vali P

  Trip type: Friends getaway

  Love it!

  12 Apr 2026

  Easter time with such a great experience. All in one! No need to move around . Lot of choices, rooms very comfortable and we have enjoyed the sea view as well. Food was great! Viktoriya Valkova, Sales at HVD Reina Del Mar, responded to this review Thank you for your wonderful review! We’re delighted that you chose to spend the Easter holidays with us and enjoyed the all-in-one experience we strive to create. It’s great to hear that the comfort of the rooms, the beautiful sea view, and the variety and quality of our food all contributed to your stay.We truly appreciate your kind words and will be happy to welcome you back again for another memorable getaway!

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• User:giannidinca

  Trip type: Family

  Pleasant Experience!!!!!!!

  09 Dec 2025

  We found a room in this superb hotel with impeccable service. Our request for adjoining rooms, as we were four members of the family, was resolved by the customer relations manager by upgrading us to a much more beneficial new accommodation. the restaurants and food of impeccable quality. We managed to have a truly 5 star holiday!Thank you! HVD Hotels Reina del Mar, Sales at HVD Reina Del Mar, responded to this review Thank you for your wonderful review! We are truly delighted that your family had such a pleasant experience with us.It’s especially rewarding to know that our team was able to accommodate your request and enhance your stay with a suitable upgrade — creating comfort for the whole family is always a priority for us.We also greatly appreciate your kind words about our restaurants and the quality of our food, as well as the service you received throughout your stay.We look forward to welcoming you again for another truly 5-star holiday!

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• User:kanaaapp

  Trip type: Family

  A truly exceptional and modern 5* hotel

  07 Oct 2025

  A truly exceptional and modern 5* hotel in Bulgaria. Brand new. The food and cakes are excellent, there are countless canteens, you can have a great meal everywhere, Lavazza coffee is very tasty. Very suitable for families with children with playgrounds and children's pools. Also the children's program is great. Free Wi-Fi is very accessible and fast throughout the campus. A beautiful huge area with a large beach and plenty of sunbeds. It didn't happen that we didn't have sunbeds. No need to book in the morning at all. We always found a place by the pool as well. The rooms are beautiful, spacious with a balcony and a view of the sea. However, I have a few reservations about the 5* resort called ultra all inclusive. Larger coffee cappuccino cups are often missing in the dining room, and there is always a shortage of red watermelon, one has to wait. There are carpets in the rooms that should be beaten more often, they are quite dirty. There is a Lavazza coffee machine in the rooms, but they don't leave enough coffee capsules, I don't know why they skimp on it and they didn't leave us any several times, I had to keep asking and they won't even bring it to the room. You have to go to the reception. You will look in vain for milk or cream for coffee in the room. The shower in the room is missing a shower holder (I don't know why). We had to ask for a baby bed upon arrival, despite the fact that it was written at the time of booking. The climate in the corridors is unbearable, they spend too much on it and save on room coffees, beach showers, water heating, watermelon, staff and garden. Dinner is only until 9:00 p.m., which is very little and I have not encountered this in an ultra all inclusive resort, even in Greece, Egypt, Italy, Tunisia, or Turkey. Everywhere there are dinners until 11:00 p.m. There is an extreme lack of trash cans in the resort, one has to constantly look for trash cans and walk 50 meters to throw something away. The water in the pools is relatively cold and you can see that they save on heating the water. Even in the children's room it is cold. They miss gardeners and their relationship with gardens. After 3 years of operation of the hotel, the sidewalks and curbs are overgrown and no one is taking care of it. No one cuts the trees and the lawn is also neglected. The bark is missing under the bushes and trees and it looks ugly. The gardens cannot even be compared to a similar resort in Egypt. They lack water and more frequent trimming. The hotel's beach is about 130 meters long and there is only one shower in the middle of the beach. I've never seen that anywhere. Extremely small number. There should be four in that place and two more on the sides, at least 8 in total. People walk on the sand all over the area, there is simply sand everywhere, even in the pools. And there is an extremely cold shower by the children's pool. Our child caught a cold in Augusta after two days from the water in the warmest children's pool, he was sick for the next two days and OK for the last two days. Even the toilet is not enough for such a resort. The neighboring hotels (less luxurious) also have a beach bar, and this luxury resort does not have a beach bar. One walks miles a day for such things. One dining room and half of the bar between the pools are closed in Augusta. Lack of staff. Do not expect someone to serve you on the beach, such as in Egypt. They also have a problem with timely cleaning of dining tables. The sea is quite stormy and 3 days out of 6 we had a red flag prohibiting swimming in the sea, and the other 3 days when swimming was allowed there were jellyfish everywhere, even 5 meters from the shore. You can't swim, the sea is murky and you can't see further than 2 meters even with swimming goggles, and you'll spot the jellyfish at the last moment, when it's right in front of you. I'm not even talking about those potted stones by the pools, which are destroyed and fly around. I don't think we will be coming back here, even though it is the best and most modern resort by far in Obzor. HVD Hotels Reina del Mar, Sales at HVD Reina Del Mar, responded to this review Thank you for taking the time to share such a detailed review of your stay with us. We truly appreciate both your positive impressions and your constructive feedback.We are delighted to read that you valued the modern concept of the hotel, the spacious rooms, the family-friendly facilities, the beach, as well as the variety and quality of our food and beverages. It is especially rewarding to know that you found our resort suitable for families and enjoyed the overall experience.At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please be assured that your comments regarding room amenities, cleanliness details, service flow, availability of items, and maintenance of certain areas have been carefully noted and will be reviewed with the respective teams. Feedback like yours is extremely valuable in helping us refine and improve our overall offering.Kindly note that some factors, such as sea conditions and natural elements, are beyond our control, but we continuously strive to ensure a comfortable and enjoyable stay in all other aspects.We truly hope you might reconsider and give us another opportunity in the future to provide you with a fully seamless and memorable experience.

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• User:1994aurelia

  Trip type: Family

  Holiday

  20 Sept 2025

  I have been here for the second time with my friends.It's absolutely amazing place with variety of delicious food, especially the desserts are so attractive.The room are so big and the furniture has a special design also I enjoyed my Ladies' time in a big bathtub 🛁, also the botanical Garden is so big and colourful.Also we have seen the entertainment program in the evenings and we just love The acrobats.Coffee ☕ was amazing, and the weather was absolutely good for Sun, beach, And of course Spa. HVD Hotels Reina del Mar, Sales at HVD Reina Del Mar, responded to this review Thank you for choosing to visit us again and for sharing such a lovely review! It means a lot to us that you returned with your friends and had another amazing stay.We are delighted that you enjoyed the variety of our cuisine, especially the desserts, as well as the comfort and design of the rooms. Your “ladies’ time” in the bathtub sounds like the perfect way to relax!It’s wonderful to hear that you appreciated the beauty of our botanical garden, the evening entertainment – especially the acrobats – and of course the combination of great coffee, sunny weather, beach and spa.We will be more than happy to welcome you back for your next memorable getaway!

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