Marina Grand Beach Hotel

Recent Reviews: 416

• User:Escape624208

  Trip type: Couples

  A Coeliac in Golden Sands Bulgaria ...AVOID THIS HOTEL

  29 Sept 2025

  DONT BOTHER IF YOU HAVE ESPECIALLY COELIAC DISEASE.Currently staying at this hotel, to celebrate our wedding anniversary. We knew it was the end of the season + things would be quite, but was looking forward to some quality time together. Emailed the hotel 3 times prior to our arrival trying to advise them of dietary requirements.. but received NO replyThe restaurant manger did get me some gluten free bread which was appreciated, but last nite asked for some guidance on what I could eat, 2 lovely ladies tried to help and called the chef to assist. He made me feel that I was an inconvenience, he seemed angry and that I was wasting his time. I walked back to my husband in tears 😢 .what do I do for the rest of my holiday, live on salad I guess. I have never felt so belittled for a condition that I have such a restrictive dietRooms large, airy ,clean but badly worn and LOTS cosmetic issues Reception staff, several rude unhelpful ladies. was asked for hotel voucher upon check in, gave copy of booking, was told may be okEntertainment non existentDrinks local spirits, only 4 cocktails that are very strongRestaurant, luke warm , repetitive food, staff not wear name badges or uniform ,so difficult to know who is staff. They answer their mobiles when talking to you or walk around with ear phones inThey are literally closing the hotel down around us, but we have several more days Have even tried to get an early flught homeWould I visit again , that is a big NO

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• User:X7441YClaurak

  Trip type: Couples

  AVOID!!!!

  27 Sept 2025

  Where to start with this hotel…. One of the worst places we have ever stayed. Upon arrival the hotel looked absolutely gorgeous. Clean lobby, modern feel to it. When we got to the desk to check in, the lady wanted our “voucher”. We said we don’t have a voucher but we have our confirmation email. Which she asked to be emailed to her. So we did and her response was “if it doesn’t work I will need you to return to reception tomorrow to speak with the manager”. We couldn’t understand why they didn’t have our booking details… After this, we walked up to our room. Upon entering we were met with a very worn out old carpet. Two single beds, even though we booked a double room. Wet hairs stuck to the bathroom tiles. Honestly it was a grim room to have to walk into. We had paid extra for a room upgrade and this certainly didn’t feel like an upgrade.We went back to reception to ask if we could have the beds put together or be changed to a different room. The lady said it wasn’t possible as there was no one to put the beds together and she could do a room change when the manager was back the next day. We got fed up and said to forget it as we wanted to unpack and get settled. The next day we got up and went for breakfast. What a joke, food was inedible, dry and so so soooo salty. Every single meal was like this. I don’t know if the food is tasted before it goes out to the guests but my guess is, it isn’t. We couldn’t eat a full meal at all at the hotel because it was so disgusting. After paying for all inclusive, you would expect to be given edible food. Not salty mush. The only nice part about the food was the salad and desserts, which I guess are bought in. Onto the staff. All rude. No hello as you order a drink, no thank you, no asking how you are. Just eye rolling and dirty looks. The guy at the pool seemed as if he wanted to be anywhere else but at this job. We went for a couples massage. Both me and my partner had the same massage except he didn’t seem to have gotten touched up his bottom and under his shorts. The guy who did my massage seemed to focus a lot of my bum, kept putting his hand on it and shaking me side to side. If this is a “massage” why did the other guy massaging my parter not do it to him?? WiFi terrible. Cuts out every 2/3 mins. Leak coming from the bath everytime we showers which went into the bedroom and caused a soggy carpet. Absolutely avoid this hotel at all costs.One plus to this hotel is the view from the balcony. Sleeping with the door open was lush as you could hear the waves.

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• User:Sightseer28151491703

  Trip type: Family

  20 Jul 2025

  The room itself was decent and relatively clean – that's the only positive thing I can say about Marina Grand Hotel.The food, however, was extremely poor in both quality and variety. Tasteless, repetitive, and clearly not prepared with any attention to freshness or guests’ expectations. For a hotel claiming to be high-end, this is simply unacceptable.But the worst part by far was the disgraceful attitude of the pool staff. Arrogant, rude, and completely unprofessional. When I politely asked why they were closing the pool area before the advertised time (6:00 PM), I was met with blatant disrespect, mockery, and even insults. I was sworn at for daring to question their schedule. I have never experienced such unacceptable behavior in any hotel – anywhere.This place does not deserve the stars it claims to have. The management clearly has no control over its staff, and guest experience is treated as an afterthought.I strongly advise avoiding this hotel. You risk ruining your vacation.

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• User:Cocianga F

  Trip type: Family

  Bad cooking , poor ingredints

  12 Jul 2025

  More and more stupid. Terrible. He ate like for animals. I'm never coming again! From year to year weaker. The rooms are really big and clean, but they haven't been invested in them for some time. The kitchen is a disaster... don't make plans for food... it's the total canteen with the lowest ingredients...

• User:Laurentiu C

  Trip type: Family

  Not good experience

  06 Jul 2025

  Bad food , no bbq , no Steaks , ONLY stare Bulgaria Style , suspicios cheese , bad desert ( same desserts al 6 days ....Good drinks ( soft and strong )Bad customer service , no english speakers , ONLY BulgarianOld comunist hotel Scam in parking sincer arrival the parking person desingnated nu hotel clips You over tot dame scammers who have an parking lot ar very far distance Nice, clean room Elevator always breakingVery expensive Bad Holiday

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