Prestige Hotel & Aquapark

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Prestige Hotel & Aquapark

Name: Prestige Hotel & Aquapark
Address: Golden Sands Resort, Varna / Black Sea Resorts, bulgaria
Telephone: +44-204-505-9777
Rating: 3.2

Golden Sands, Varna / Black Sea Resorts, Bulgaria

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About Prestige Hotel & Aquapark

location

The hotel is situated in the famous Bulgarian Black Sea resort of Golden Sands, only 150 metres from the beach and 18 km from Varna, the pearl of the Black Sea. The hotel lies amidst a beautiful tranquil park of sycamore trees and the calmness and comfort of the natural surroundings adds to the hotel’s hospitality. The nearest airport is Varna International Airport, 18 km from the hotel.

facility

The resort was modernised in 2022. 37 apartments and 241 double rooms are located on 8 storeys and can be reached by 4 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service and a safe are available. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The complex has wheelchair-accessible facilities. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for a fee (subject to availability). Other services include a 24-hour security service, a car hire service, medical assistance, an alarm call service, a laundry service, a page service and a hotel doctor.

rooms

Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. In most units, guests can enjoy a partial sea view from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. The kitchenette comes with a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a flatscreen television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

sport

Guests can work out or just relax in the outdoor and indoor pools (no extra charge). Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub (for a fee), a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the resort offers bocce (no extra charge). Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga, aerobics and table football. There is a wellness area with a sauna and a steam bath and, for an additional fee, a spa, a hammam and massage treatments. Leisure facilities include an entertainment programme, a kids' club and a kids' disco.

meals

The dining area includes a lobby bar. Guests can dine at the restaurant (non-smoking, a buffet, air conditioning and high chairs). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A hot breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Diet meals, gluten-free meals, vegetarian dishes, children's meals, kosher food, lactose-free food and vegan food can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. For guests, a selection of alcoholic and non-alcoholic beverages as well as house favourite brands are included.

Amenities at Prestige Hotel & Aquapark

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Common Area
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  Game Room
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hygiene
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Full Board
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
Room Facilities
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  Minibar
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  TV
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  Room service
Security
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Table Tennis
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  Entertainment Programme
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  Water Park
Transfers
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  Airport Transfers

Location

Around this property:

Park

20 m

Shopping opportunities

50 m

Restaurants

100 m

Bars / Pubs

100 m

Beach

150 m

Sea

150 m

Nightclub

200 m

City Centre

250 m

Train Station

18000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 215

User:ana o
Trip type: Family
Complaint Regarding Our Hotel Accommodation Experience
26 Aug 2026
I would like to express my dissatisfaction with the conditions provided during our stay. Unfortunately, our experience did not meet our expectations or the standards we would normally expect from a hotel of this level.First of all, the cleanliness of the common areas, particularly the hallways, was unsatisfactory. In addition, the attitude of the staff was not particularly welcoming. The employees did not appear friendly or helpful, and the fact that some of them did not speak English made communication quite difficult.Another unpleasant aspect was the temperature of the swimming pools, which was cold and made it difficult to use them comfortably.We also consider the €15 per day parking fee to be excessive, especially considering the services and facilities provided by the hotel.Regarding the food, the meals were not sufficiently varied and, in our opinion, were not particularly tasty. We expected a wider selection of dishes and better overall quality.Last but not least, another significant disadvantage was the fact that the hotel does not have a private beach nearby. This considerably reduced the comfort and attractiveness of our stay, especially since easy access to the beach is an important criterion for a holiday.In conclusion, we feel that the price paid was not justified by the quality of the services provided. We hope that these observations will be taken into consideration and that the issues mentioned above will be addressed and improved for future guests.
User:zhaneta b
Trip type: Family
Review about aquapark
26 Jun 2026
I went to prestige aquapark which is terrible in terms of safty, infrastructure, and hygiene.Very disappointing experience. The tiles around the pool are extremely slippery and dirty, which makes the area unsafe. The anti-slip mat leading to the water slides is filthy and missing in many places. In the bathrooms, only two faucets were working and there was very little water. The toilet doors do not close properly, and the showers do not work at all. The chairs near the pool bar are also very dirty. On top of that, the security staff is rarely visible and does not seem to monitor or control anything. Overall, the hygiene, maintenance, and safety standards need serious improvement.
User:Alexandru M
Trip type: Family
Horror holiday
05 Sept 2025
I stayed at this hotel from Monday until Thursday, and unfortunately my experience was very disappointing.Parking: the biggest issue. I arrived on Monday at 3 PM and left on Thursday at 9 AM, so my car was actually parked for 2 full days. However, I was charged for 4 days of parking (100 BGN), which is completely unfair. On top of that, when I arrived, I was told that the hotel parking was full and was sent to leave my car 1 km away. I was promised a shuttle service to reach my car anytime I needed, but on the day of departure, despite having paid the full parking fee, I was rudely told to walk there on foot.Room: dirty and poorly maintained. I left the “clean the room” sign on the door, but the cleaning staff only removed the sign and never actually cleaned the room.Hotel and organization: very crowded. The internal rules regarding meal shifts (by floor) are not respected, creating chaos. Elevators are overcrowded and insufficient.The only positive point: the food, which was good and varied.Overall, the service was far below expectations. The way the parking staff and cleaning staff behaved was unacceptable. I will definitely not return and I do not recommend this hotel.
User:Laurentiu Gabri... A
Trip type: Family
Poor experience
09 Aug 2025
Prestige Hotel & Aquapark, Bulgaria – a scam from start to finish. 3 days with the same towel, and if you want to change it, it’s 10 leva. The food? The same every single day, bland and unimaginative. The room smells like garbage because of the dumpsters right outside. They lied about having a beach – there isn’t one! And if you want a sunbed, it’s 12 leva. All-inclusive only in name; in reality, it’s all-exclusive. I wouldn’t recommend it even to my worst enemies.
User:Lucia T
Trip type: Family
Good
27 Jul 2025
Hotel îs clean , service and food very good. Unfortunately the state of the rooms are not as good…we found some bathroom appliances with rust and worst of all was a broken shelf in the bathroom with which I injured myself very badly cutting my finger.