Sopatel Silmande Luxury Hotel & Resort

Recent Reviews: 171

• User:Intrepidtraveler53

  Trip type: Solo travel

  Great hotel but bad service.

  19 Jan 2025

  The hotel is modern and fresh. My shower overflowed since the drain was clogged. My luggage was wet. No one seemed to care. They switched my room, but that was it. The new room was fine. The service is just horrible, but there are limited options so I recommend it. NAMINATA OUEDRAOGO BARRO, Marketing at Sopatel Silmande Luxury Hotel & Resort, responded to this review Thank you for your feedback. We have taken note of your comments and this will help improve our services. Looking forward to welcoming you very soon at Sopatel Silmande

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• User:pk123pk321

  Trip type: Solo travel

  No water in pool and hard beds, otherwise good

  11 Feb 2023

  Nice property but the beds are super hard (and made my hips hurt). I asked the receptionist about this and he said all beds are equally hard. Also, the pool was empty of water so it could not be used.

• User:basuki r

  Trip type:

  Not getting better, but getting worst

  24 Mar 2022

  First time stayed in the hotel was few weeks ago and was not really happy with the service and room condition. There is no drinking water even 1 bottle in the room. The air condition was not working properly.The second time is not getting better but getting worst.

• User:MRSlowLoris

  Trip type: Business

  Terrible value for the high prices they charge. Safe location.

  05 May 2021

  Terrible value for money. The hotel is decent, Ok rooms, slow but decent internet, a restuarant, a pool and its safe. But the prices they charge are out if this world, their food prices are higher than New York and prepare to pay a fortune just for drinking water. The hotel staff is at times outright rude and very unhelpful.Most customers seem to stay here becuase they bphave conference facilities but I highly recommend you look for another place. This hotel leaves you feeling ripped off and overcharged all the time. The hotel has potential but for now, I would not stay again. Naminata OUEDRAOGO BARRO, Marketing at Sopatel Silmande Luxury Hotel & Resort, responded to this review Dear Mr Slow Loris,All the Sopatel Silmande team and I would thank you for sharing your experience further to your stay within our property. We note that you are not satisfied by many services and please received our appolozied for this inconvenience. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole aim of keeping you always satisfied and we reassure you that we will take disposition to correct theses deficiencies.We hope being able to welcome you again in Sopatel Silmande to offer to your good selves a new unique experience.

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• User:G9102AAderekc

  Trip type: Business

  Never again

  09 Nov 2020

  I hope to never stay here again, and will be requesting that the US Department of State take this hotel off their recommended list for official business. The staff are, frankly, lazy. I am currently here for roughly a month for work. Initially they attempted to put me in a room on the 8th floor which obviously had not been used in quite some time. The Air Conditioning did not work, there was no toilet paper, many of the lights did not work, the door would not close unless it was slammed, I did not have hot water, no towels in the room, and the refrigerator did not work. I requested a new room and was initially told there were no other rooms available. It wasn't until myself and the group I was with all threatened to leave that several rooms on the 5th floor magically became available.At the restaurant, service takes much longer than it should. Generally you need to flag down the staff yourself in order to receive any service. Even then they will regularly take 30 minutes or more to do something as simple as bringing a drink or check when the restaurant is empty. Make sure to check your bill and take pictures of it. They will regularly try to add additional items to your bill if you aren't aware of the exchange rate. If you charge anything to your room, take a picture of the check and compare it to what you are actually charged, as they will attempt to add items to your check after the fact and claim it was what you signed for. I spent almost an hour arguing this with hotel staff, as they tried to charge me for meals and drinks at the pool on a day where I was gone from the hotel the entire day. They only corrected this when I demanded that they pull up their security camera footage to prove I had been at the pool. Another member of my party had meals charged to his room without a name and signature that obviously wasn't his, yet they refused to drop them from the bill. The restaurant manager was called inside and claimed he personally saw him have these meals and saw him sign for them. Another member of our group who does not drink, was charged for drinks and they refused to drop them from his bill.The cleaning staff will regularly skip aspects of their work. My room has never actually been cleaned during my entire stay. They replace the towels, make the bed, and empty the trash. Occasionally they will remember to replace toiletries. No vacuuming or actual cleaning. My refrigerator does not work, and this has not been corrected despite two request. The drains in the bathroom drain extremely slowly, to the point that I have to take showers as quickly as possible to avoid them overflowing. The hot water pot provided in the room had old water or tea in it that was growing mold when I first occupied the room. I regularly find bugs in the room as well. The showers have two temperatures, hot and cold. There is no in between. Either it is too hot to stand under, or it is ice cold.The internet is limited to 5gb per individual login. Once this is used, you have to go to the front desk to get a new login. This is a pain, as one elevator has been broken my entire stay. You also need to use your key to access any floor other than the ground floor, and the keys will regularly need to be re-magnetized (almost every time I leave the hotel grounds despite keeping it away from all items that can strip the magnetization).The breakfast buffet is mediocre at best. Most of the time the "fresh" fruit is obviously old (brown spots, going bad, partially rotting). Tables aren't bussed regularly and most times you will need to ask for any kind of silverware, cup, or napkin. The coffee is all instant coffee, unless you order an omelet the eggs are watery, and much of the food is obviously left overs from the previous day (or longer) until it is all gone.The "fitness center" is nothing but broken equipment and a few old free weights. Using every bit of weight in the gym on the bench press adds up to less than 200lbs. The cardio equipment is all broken. The pictures used are stock images, as the fitness center here is in the basement and has no windows. Upon arriving we ended up buying a spray bottle and some bleach, as the gym had black mold on the walls and smells terrible. The "nightclub" in the hotel has apparently not been open in almost a year. My next trip to Ouagadougou, I will absolutely not be staying here and I will recommend to anyone that asks that they find a different place to stay. This place is truly terrible. Naminata OUEDRAOGO BARRO, Marketing at Sopatel Silmande Luxury Hotel & Resort, responded to this review Dear Mr AAderekc,All the Sopatel Silmande team and I would thank you for sharing your experience further to your stay within our property. We note that you are not satisfied for many services and please received our appolozied for this inconvenience. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole aim of keeping you always satisfied and we reassure you that we will take disposition to correct theses deficiencies.We hope being able to welcome you again in Sopatel Silmande to offer to your good selves a new unique experience.

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