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Best Western Plus Regency Inn & Conference Centre

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Best Western Plus Regency Inn & Conference Centre

locationAbbotsford, Abbotsford-BC

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About Best Western Plus Regency Inn & Conference CentreAbout Best Western Plus Regency Inn & Conference Centre

Location

This hotel warmly welcomes guests in Abbotsford.

Facility

The hotel has a lift and features 128 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a games console, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa and a sauna.

Meals

The dining area includes a restaurant and a bar. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Best Western Plus Regency Inn & Conference Centre Amenities at Best Western Plus Regency Inn & Conference Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

690

Very Good

378

Average

138

Poor

59

Terrible

74

Recent Reviews: 1339

  • User:louise p

    Trip type: Business

    Staff was amazing and friendly.

    rating27 Apr 2026

    I stayed at Kamloops and Abbotsford both were very comfortable, clean and safe. I had a great sleep and the food was great as well.

  • User:Ray A

    Trip type: Couples

    Not Satisfied with Customer Service

    rating28 Mar 2026

    It was not a great experience this time been staying here for more than 4 years used to be my permanent spot in abbotsford.Always booked through expedia never got treated the way i got treated this time.The big lady who checked me in was probably having a bad day at work when me and my wife checked in she was very rude and showed us a really bad attitude when we asked for a bottle of water saying that you are not a privileged for water it is only for members. This was seriously something that i was not expecting in form of customer service at this place. Thanks and never staying here Sarah Stricker, Sales at Best Western Plus Regency Inn & Conference Centre, responded to this review Dear Valued Guest.Thank you for taking the time to share your feedback regarding your recent stay. I am sincerely sorry to hear about the negative experience you and your wife had during check-in.I would like to clarify that we unfortunately ran out of our complimentary water bottles at the time of your arrival, and we clearly fell short of the service standards we strive to maintain. Please accept our deepest apologies for the way this was communicated to you; we certainly meant no disrespect and regret that you were made to feel unwelcome.We value your long-term loyalty and would love the opportunity to regain your trust. If you would be willing to give us another chance, I would like to personally welcome you back and offer a significant discount on a future stay.Please contact me (Sarah Stricker - GM) directly at the property. so that I can make the necessary arrangements for you.

  • User:Georgie M

    Trip type: Couples

    Amar is great.

    rating24 Mar 2026

    When we went to check out we locked our keys in the car. Amar who was working at the desk was very helpful. He was able to unlock our car and get the keys out. All the staff have been great every time we stayed there but this time Amar went above and beyond to help us out.

  • User:Kelly D

    Trip type: Family

    Dont stay here

    rating12 Feb 2026

    I made a mistake on my booking and called the hotel immediately to be placed under our reservation block. Left multiple messages with the manager to call me back however gave up after the fifth call and third message that didn’t get retuned. Now my family is not staying with the team, the staff were not friendly, over priced and terrible service. Would never recommend nor come to this BW again. Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review Dear Kelly DupuisThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. As explained at check-in, we were completely sold out and unfortunately were not able to upgrade your room or move closer to your group. Placement within the team block and access to the discounted team rate must be booked through the official group link, which ensures rooms are assigned together.Regarding management contact, we did not receive any emails or notes attached to your reservation. Had we received the request in advance and while availability allowed, we certainly would have done our best to assist. Making changes at check-in during a sold-out weekend is very difficult.We regret that your experience did not meet expectations and appreciate you taking the time to share your concerns.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 604-853-3111.Thank you!

  • User:James H

    Trip type: Couples

    Excellent place to stay in Abbotsford

    rating27 Dec 2025

    Very clean and quiet. Complimentary breakfast bar was very good. Staff were friendly and helpful. Free parking and there was night time security.

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