Hampton Inn & Suites By Hilton Belleville

Recent Reviews: 107

• User:AlexanderW622

  Trip type: Family

  Good night’s stay

  15 Feb 2026

  We needed somewhere on the Montréal to Toronto route to stop, and this was perfect.I can’t tell you much about my stay because it was seamless - friendly and quick check in, decent room and a good breakfast. General Manager, Owner at Hampton Inn & Suites By Hilton Belleville, responded to this review Hello AlexanderW622,Thank you for your kind review. We are glad to read that we ticked off all the boxes for you.We look forward to being of service to you again soon!

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• User:John C

  Trip type: Couples

  Disgusting Service

  10 Feb 2026

  Completely unreasonable and disgusting service. I am a Stage 4 lung cancer patient and booked a room for the night before a bone scan.The threat of bad weather came on and we had to wait to see if it materialized before driving the 2+ hours to Belleville from home.The storm started shortly after 11 am and, after calling the hospital to discuss changing my scan, I called the hotel to let them know I couldn't travel in the bad weather. I was informed of the 24 hour cancelation rule and was told my card was being charged for the room.I explained the situation and I was told that was too bad, rules are rules. I even explained the health issues and the fellow on the phone confirmed that, even if I had been hospitalized due to my illness, he'd still charge my card for the night. Absolutely no compassion whatsoever. Hilton, we're done with you. General Manager, Owner at Hampton Inn & Suites By Hilton Belleville, responded to this review Hello jeclarkeca,We are sorry to know that you could not stay with us this trip, and understand your frustration with your cancellation policy. Unfortunately, you were trying to cancel only 3 hrs before arrival.I understand that you think this is unfair; yet in order for us to be fair with all of our guests, we must be consistent. That consistency comes from honouring and adhering to the contracts that we sign with our guests. It is not fair for our Team Members to have to determine which conditions or circumstances are more or less worthy than someone else's. In order to be fair to all, we use the tools we have agreed upon - contracts.I understand that this is not the message you hoped to receive - and I am truly sorry about that. Sometimes there is no good way to share difficult information.Wishing you all the best!

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• User:Frederick O

  Trip type: Family

  Corporate Customer Excellence

  16 Jan 2026

  Naomi is a wonderful representative of your company. Polite,knowledgeable,efficient and engaging. We're both confined to wheelchairs and Naomi was very helpful in accommodating us.Very good staff, very clean and organized complex and very helpful people who enhanced our stay. General Manager, Owner at Hampton Inn & Suites By Hilton Belleville, responded to this review Hello fredericko312,Thank you for the kind review. We will be certain to let Naomi know about your kind words - she truly is one of our superstars.We appreciate your business, and hope to be of service to you again soon.

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• User:nmills00

  Trip type: Business

  Terrible hospitality

  06 Oct 2025

  Rude staff and manager, hotel was mediocre and any other hotel in this town is a better choice, I regret booking this hotel. General Manager, Owner at Hampton Inn & Suites By Hilton Belleville, responded to this review Hello nmills00,We are sorry that you were not able to stay with us due to the issues with your credit card.We hope to be able to serve you another time.

• User:Faizleen L

  Trip type: Family

  Long, but worth the read if you have a family and value your money.

  21 Aug 2025

  We have been loyal customers of the Hampton Inn chain across Ontario, and we have stayed at this particular location numerous times before. Never have we encountered such insensitivity and disrespect until today. We were looking forward to celebrating our anniversary weekend with our children so having not had a reason to cancel in the past, I booked a Hilton Member non-refundable rate. What I didn’t realize was that the policy is written in stone with no room for compassion or humanity. Unfortunately, due to a family emergency, I explained we would be unable to make our trip. Now, I want to point out that when I spoke to Hilton directly and explained my circumstances, I was met with sincere sympathy and understanding and a case report was created. I then had the displeasure of speaking with the hotel’s general manager, Blair Gamble, who turned out to be the most rude, condescending and ill-mannered person I’ve ever had to deal with! Life happens, people get sick and accidents happen, but that doesn’t mean we should get penalized by being held hostage in forfeiting over $550! We have three young children and are not okay with throwing away money like that! While I understand that I booked a “non-refundable rate,” Blair Gamble made NO EFFORT and showed no grace in offering another suitable option for our current situation. I continuously explained my situation and appealed for another option in place of cancelling as I was open to working together in finding another alternative. But my appeals fell on deaf ears. Maybe I wouldn’t be as angry as I am, had I been met with the same civility as I was displaying. I have also worked in the customer service industry for 20+ years and I assure you that I would have lost my job on the spot if I ever dared to speak to a customer in the same uncivilized, insolent and callous manner in which I was met with, courtesy of Blair Gamble. Maybe it’s time that the Hilton brand carefully screens who they have representing them, so they don’t end up tarnishing their brand and reputation. Especially when recruiting for positions within a managerial capacity, Hilton needs to revamp their customer service skills, protocol and etiquette portion of the training. Emphasis should be placed on how to speak with and deal with customers on a cordial and HUMANE level. The sheer lack of expertise in a managerial and customer service role was evident in the manner in which Blair Gamble spoke to me. Blair Gamble should either seriously consider retraining in customer etiquette or consider a career outside of hospitality, as this clearly is not his strong suit. Needless to say, Hampton Inn Belleville has lost a loyal customer. General Manager, Owner at Hampton Inn & Suites By Hilton Belleville, responded to this review Hello faizleenl,We understand your concern and frustration: Sometimes there is no easy way to deliver troubling news, and as the fourth person at the property to re-iterate the details of your non-refundable purchase to you, I can understand how this was frustrating for you - I apologize.We are happy to know that despite your family emergency, you were able to stay your two booked nights with us.We hope to be able to serve you again.

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