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Best Western Plus Cambridge Hotel

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Best Western Plus Cambridge Hotel

locationCambridge, Cambridge - Kitchener-ON

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About Best Western Plus Cambridge HotelAbout Best Western Plus Cambridge Hotel

Location

This hotel is located in Cambridge. The nearest airport is Toronto - Pearson Int'l (YYZ).

Facility

The hotel has 2 lifts and features 106 rooms and 11 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a cash machine and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, room service, an alarm call service, a laundry service and a coin-operated laundry. In the business areas (including business centre), guests have access to fax machine and projector.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a games console, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor pool area guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, a spa, a sauna, a steam bath and a solarium.

Meals

Various dining options are available, including a dining room and a café. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day.

Amenities at Best Western Plus Cambridge Hotel Amenities at Best Western Plus Cambridge Hotel

  • Facilities

    • -

      Air conditioning

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Room Service

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      Shops

    • -

      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Number of Pools

    • -

      Sauna

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      Steam bath

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      Sun loungers

    • -

      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

404

Very Good

266

Average

128

Poor

65

Terrible

52

Recent Reviews: 915

  • User:Eileen G

    Trip type: Family

    DO NOT STAY HERE

    rating30 Apr 2026

    We love Best Westerns and have stayed at many across the country for years. This location in Cambridge needs to either close down or renovate. Do not stay here, the smells are awful. The carpet, tiles even the elevator buttons are worn out and everything is getting smelly, the bathrooms are stained and cracked tiles. We were suppose to stay 2 nights, between the doors slamming all night and the smells, we had to leave and go elsewhere. Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review Dear eileeng980Thank you for sharing your experience. We’re very sorry to hear that your stay did not meet expectations, especially as a loyal guest of our brand. The concerns you’ve raised about cleanliness, odors, and the condition of our facilities are not reflective of the standards we aim to provide.We understand how disruptive issues like noise and room condition can be, and we regret that this led to you shortening your stay. Your feedback has been shared with our management and maintenance teams so we can address these matters promptly, including reviewing our renovation plans and housekeeping practices.We truly value your loyalty over the years and would appreciate the opportunity to restore your confidence in us in the future. Please feel free to contact us directly if you would like to discuss your experience further.SincerelyMichael Regan General Manager

  • User:James W

    Trip type: Family

    Staff great, hotel run down.

    rating21 Mar 2026

    First off let me say the staff are amazing at this hotel. Front desk staff were helpful and friendly. Now, as for the hotel , it’s in rough shape. Pool is FREEZING ! Hot tub not much better and only worked for one day, next day out of order. Room was dated, and the HVAC system is like a train engine running in the closet. Bathroom exhaust fan is the same. Only one elevator running, breakfast the usual powdered eggs and home fries. Overall for the $$$$$ not a good one. Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review Dear 991jameswThank you for taking the time to share your feedback. We’re very pleased to hear your kind words about our team—our front desk staff will be especially happy to know they made a positive impression during your stay.That said, we sincerely apologize that other aspects of your visit did not meet expectations. We understand how disappointing it must have been to experience issues with the pool and hot tub, as well as the condition of the room and amenities. Please know that the heating issues affecting both the pool and hot tub have since been repaired, and both are now operating as intended.We also appreciate your comments regarding the HVAC system, bathroom fan noise, elevator availability, and breakfast quality. Your feedback has been shared with our maintenance and management teams as we continue to work on improvements and upgrades throughout the property.We truly value your input, as it helps us identify areas where we need to do better. We hope you might consider giving us another opportunity in the future to provide you with a much more comfortable and enjoyable stay. Please contact me at the hotel so I can discuss this with you furtherSincerely,Michael ReganGeneral Manager

  • User:Jacob Z

    Trip type: Couples

    couples stay

    rating15 Mar 2026

    came for a couples weekend, was very happy with the clean room and friendly staff. Dianne was especially sweat and the manager aswell, though i don’t remember his name. pool was busy but i made lots of friends in the hottub and enjoyed my stay. would recommend for anyone in the area Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review Dear 958jacobz, Thank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start very soon, we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit! With hospitality Joanne S Guest Services Manager

  • User:Coastal51385127185

    Trip type: Family

    I was here to visit family

    rating08 Mar 2026

    Experience was wonderful that excellent staff very helpful and accommodating food is excellent pool is clean I would recommend this hotel to anyone Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review Dear Coastal51385127185, Thank you very much for your 5 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start very soon, we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit! With hospitality Joanne S Guest Services Manager

  • User:Shawn M

    Trip type: Business

    Frequent traveller

    rating18 Feb 2026

    Staff is friendly, helpful very attentive to your needs Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review Dear shawnmayotteThank you very much for your 4 out of 5 review. I am so pleased to hear that you enjoyed your stay with us. We have been informed that our renovations will start soon, we are very excited. We can't wait to welcome you back to the hotel for another wonderful visit!With hospitalityJoanne SGuest Services Manager

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