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Homewood Suites Cambridge-Waterloo

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Homewood Suites Cambridge-Waterloo

locationCambridge, Cambridge - Kitchener-ON

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About Homewood Suites Cambridge-WaterlooAbout Homewood Suites Cambridge-Waterloo

Location

The apartment hotel is located at the intersection of Highway 401 and Townline Road in Cambridge-Waterloo, approximately 72 km west of Toronto. This all suite hotel is in the heart of the Technology Triangle, within a few minutes of Downtown Cambridge, Kitchener, Waterloo and Guelph. This hotel is close to restaurants, bars, retail outlets, major business parks and other points of interest. The Greyhound bus station is a 10-minute drive from the city hotel and the nearest train station is 25 min away by car. Other nearby places of interest include the Chicopee Ski Hill ski resort, African Lion Safari and Cambridge Butterfly Conservatory, all of which are 15 min away by car, as well as Southworks Outlet Mall (10 min) and Startford Festival (30 min).

Facility

Guests have a choice of 108 non-smoking rooms located in two 6-storey buildings with lifts. The reception desk is open round the clock. Amenities available at the apartment hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-accessible rooms can also be booked. Family rooms are available for parents with children.

Sport

Excellent swimming awaits guests at the indoor pool. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. Leisure activities available at the apartment hotel include golf, a gym, a sauna and hiking. In addition, skiing, tobogganing and snowboarding are offered by third-party operators.

Meals

Dining facilities include a dining room and a breakfast room. The restaurant has air conditioning and high chairs for children. A delicious and varied buffet is prepared for breakfast and dinner. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Homewood Suites Cambridge-Waterloo Amenities at Homewood Suites Cambridge-Waterloo

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bicycle Cellar

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Sanitiser dispenser

  • Meals

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      Breakfast Buffet

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      Evening Buffet

  • Sport/Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

479

Very Good

159

Average

56

Poor

25

Terrible

24

Recent Reviews: 743

  • User:tammyaA198MS

    Trip type: Family

    Pretty good, but some issues living up to Hilton standards

    rating20 May 2026

    Pros: Location. Away from the busy part of town. Staff very friendly. Lobby area well kept. Breakfast good. Loved the fireplace in the room. Comfortable bed, sofa. Cons: 3rd floor - icemaker has rust around it, the ice I got tasted weird - when was the last time it was cleaned?? Hallways always hot - saw the temp was always between 78-82 degrees, so when walking to my room, was sweating a lot! I stayed in the 319 suite - had some issues that I did bring attention to staff about. in tub found dead bugs, the jetting part didnt look that clean, so decided not to use it. Decor - one of the pictures needed repair, tape falling off (not a big deal, just a thought). Shower tile had dirt on it - took a wipe and removed some of it - needs a good spraying and brush. Bedspread looks very worn out - needs replacing. The TV next to the bathroom needs to be smaller as it is sticking out beyond the wall - kept running into it going to the bathroom. Needs more usb ports - only one on the desk and wanted to charge my phone next to the bed. Living room lampshade needs to be replaced or clean - there were 2 large dark spots on it. Lightbulb in fan over the bed needs to be replaced.

  • User:Day D

    Trip type: Couples

    Rude front desk staff

    rating21 Oct 2025

    I requested to be on the first floor back in August for my October stay, which they claimed to never see. So I was moved to a studio suite (from a one bedroom) which was fine. I had to go back the next morning to talk to front desk about change of rate. The RUDE front desk person just scoffed at me that it wasn’t even that much of a price difference. Like I shouldn’t have even come to bother her about changing the rate. I told her as soon as I checked in last night that I did a mock reservation so I knew what the price difference was going to be and she wouldn’t accept the rate. Accused me of using a different property for that rate because she couldn’t find that rate. She kept going back to talk to the manager who couldn’t even bother coming out to speak to me. I requested to speak to the manager after we came back from our appointment. She wasn’t any friendlier with her forced fake smile, just told me the rate is what they changed it too. She emailed me the next day after my husband left a review. So I replied at how rude the front desk girl was. No reply. Not surprised. We won’t be returning, just sorry I wasted a week of my time at this hotel.

  • User:ED K

    Trip type: Couples

    Disappointing for price!

    rating18 Oct 2025

    Time to renovate ! Expensive ! American owned! Sorry! WINDOWS OUTLOOKING HOTEL FILTHY!other hotels in area over same services breakfast for quality price!

  • User:ToooMuchWork

    Trip type: Family

    5 star hidden gem. Amazing staff and facilities. Must stay!

    rating14 Sept 2025

    I had an Amazing 2 night stay with my elderly parents for their 49th wedding anniversary. The staff were Awesome. Namely Madilyn, Elizabeth and Lori. All other staff were great too but I don't recall their names. I booked a room with two king sized beds and a separate living room with pull out couch. It had a full kitchen as well. The first night my parents were sleeping in the bedroom but for some reason the AC in there was super loud so my dad turned it off. This angered my mother as she was hot all night. I too went to leave the room late a night and noticed the room door was way to squeaky. When I woke up I asked if maintenance could bring some WD40 for the door, which he did and it solved that issue. I didn't find about the AC until my parents told me later in the day. Front desk texted me to see how things were and to rate them on a scale of 1-5. I responded with 4 and mentioned I did say 5 due to the AC issue. They apologized and said they will look into it. I kind of assumed they meant they'll look at it once I check out. I was pleasantly surprised when we returned from our day out that they actually came in the room and fixed the AC. So I responded on text thanking them and changed my 4 to a 5. It really was a 5 star stay. My mom loved the pool. Free Breakfast daily was quite good. One downfall (but I was expecting it, as it happens in every hotel I go to. The pull out bed was terribly uncomfortable. I knew to check it as soon as I arrived. I laid on it for a second and was all "Yeah I'm not sleeping on the...lol" I just ran to Canadian tire and bought an air mattress. I was so comfy" But the best part, and awesome customer service happened the morning I was checking out. Madilyn handed me a card, I opened it in the room and it was a lovely happy anniversary card for my parents with an amazing, small but thoughtful gift inside. Definitely stay here if you go. I love the Homewood suites brand, and they %100 met the brand standard and exceeded it. Great job team. We'll see you next year. We come for a few days each year to visit family.

  • User:joymhargav

    Trip type: Family

    Great Stay.!

    rating03 Aug 2025

    We stayed here for one night after our visit to African Lion Safari. This hotel is charming and has great amenities, including an indoor swimming pool, a gym, and a basketball court. What I loved the most was the outdoor seating area I really enjoyed sitting there and taking in the nice weather.Our room was spacious, with a comfortable bed and a pull-out bed, which was great for the kids. The kitchen was fully equipped with everything we needed, making our stay even more convenient.There’s also a small grocery next to the front desk, but they only accept debit cards. The hotel offers free breakfast with a good variety of options. The restaurant staff were all very friendly and accommodating. Alona at the front desk was especially warm and welcoming.If you’re planning to visit African Lion Safari, the hotel is just a 20-minute drive away.

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