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Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa

locationBanff, Canadian Rockies-AB

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About Banff Caribou Lodge & SpaAbout Banff Caribou Lodge & Spa

Location

The lodge is located at Banff Avenue, just minutes from the town centre.

Facility

The hotel has 8 suites, 50 single rooms and 137 double rooms, which are located on 4 storeys and are reachable by lift. The reception desk is open round the clock. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park. Further services include a babysitting service, a car hire service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 195 non-smoking rooms and smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The water sports offered include canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym, bowling and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments.

Meals

Various dining options are available, including a dining room and a bar. The non-smoking restaurant provides high chairs for children. A generous breakfast buffet and a dinner à la carte are served every day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Banff Caribou Lodge & Spa Amenities at Banff Caribou Lodge & Spa

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

  • Sport/Entertainment

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      Bowling

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

River

300 m

City Centre

300 m

Golf Course

800 m

Public Transport

800 m

Cross-Country Skiing

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

925

Very Good

1063

Average

426

Poor

161

Terrible

86

Recent Reviews: 2661

  • User:Mike A

    Trip type: Couples

    Dated room but very comfortable

    rating13 May 2026

    Comfortable stay although room was a bit dated. Room furnishings could do with a make over, however bed was very comfortable.Shower/bath combination not ideal, with the shower head being fixed. Shower curtain clean and adequate. Great bath and shampoo products supplied.

  • User:Ewelina83

    Trip type: Couples

    See you next year

    rating27 Feb 2026

    It’s our 2nd visit in this hotel . We are currently here for 12 days stay and so far so good and I disagree with some of the previous reviews. Our check in was smooth, room looks like it has been recently redecorated compared to our previous stay. It’s clean and spacious, room service attentive and every day, small condiments are top up on daily bases and room cleaned. Large big lobby with live fireplace to sit and read a book. Approximately 12 min walk to town - Banff Av or local supermarket. Pick up bus for Lake Louise and Sunshine village on the door stop included in your ski pass.Don’t be put off by 45 min bus tourney to Lake Louise (25 mins to Sunshine) as it’s pleasant rideLocal buses also available if anyone would like to go to Fairmont or local towns.Don’t panic if you haven’t have breakfast included , hotel has restaurant downstairs and you can just simply come down and pay as you go or you can go to the town. Reason for giving 4 stars , reception staff nice and polite but feels detached from the venue compare to many other hotels we have been previously stayed it.When we come back to Banff that would be our hotel of choice again.

  • User:ajaxsf420

    Trip type: Friends getaway

    Not as bad as the critics say.

    rating27 Feb 2026

    There were a lot of bad reviews for this hotel, the problem is that we couldn’t find them. The rooms were clean and alright a little aged but for the most part an enjoyable stay. The food at the Keg was good and the bar was really a nice size to hang out in.

  • User:John33290

    Trip type: Friends getaway

    nice but could be nicer.

    rating03 Feb 2026

    Thoughts about the Banff Caribou InnOverall I would give the banff caribou inn a 4We stayed here a total of seven nights. Room: the room appeared to be recently refurbished with modestly worn carpet, and furniture. In particular the bathroom appeared to have been really recently redone with granite and tile floor and walls and new fixtures. The room was large enough to include a sofa to occasional tables and a breakfast table with two chairs besides the queen size bedHowever, some things appeared to have be older and worn out: such as the occasional table, the showerhead, and the thermostat which was an LCD display. the worst thing was the bed which was so soft it didn’t support the body while sitting on edge. Housekeeping: paragraph housekeeping, service the bad daily and forgot to replace the towels one dayHousekeeping did not clean or replaced the coffee pot one day and did not clean or replace the used coffee filter in the coffee pot one day. They also did not clean or empty the hot water kettle for tea for over four days.The included breakfast was adequate. The eggs Benedict had a very hard English muffin at the bottom and often the egg inside was not sunny side, but fried fried hard. The choice of breakfast meats and carbohydrates and fruit was adequate if not sumptuous. The service was good.Side note on another day when I ate at the restaurants, happy hour the prime rib sandwich and included fries were very good. In particular, the fries were served fresh and hot and crispy. The prime rib sandwich tasted more like a cheesesteak, but it still tasted good.The front desk: was generally helpful and friendly. They routinely provided passes for the bus system, which was very helpful.The location of the hotel is at the edge of the main street such that we were the second stop on the bus route for the ski resorts.I did not try the spa. The Ski locker had open bottoms at the end and appeared only useful if you drove to the end with your skis and did not want to leave them on on a ski rack on top of the car. There was no attendant and there was no place to change and put on boots. Although carrying skis, snowboards and boots into the room were tolerated.The Keg restaurant service excellent.

  • User:Marty m

    Trip type: Couples

    Gotta go back

    rating01 Feb 2026

    Great service Chilled atmosphereGreat locationGreat skiing linksGood ski equipment storageHot tub and spaGood food and rooms.

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