Banff Inn

Recent Reviews: 1317

• User:Stephane T

  Trip type: Solo travel

  Hotel going down the slope.

  23 May 2026

  The staff are really welcoming and doing a good job.The biggest disappointment are the room.The rooms are worn and damaged, they need to be updated/renovatedThey haven’t got any update since the 90’s but you pay the 2026 price!At 500$ a night you don’t expect the furniture to be worn. The fridge is sitting directly in the room and not in a desk. You can hear the compressor starting all night.The bathroom are from another eras. Toilet seat broken, ready to fall on the floor.A plastic curtain in the bath to take your shower, that keep sticking on you because there is not enough space… and I am a skinny guy. The shower head was sprayer over the curtain and the floor was getting all wet after a shower.Once you get in the room you are welcomes by the ironing board and the iron hanging on the wall in the entrance.The carpet need to be replaced also.I have made the comment to the staff and through the welcome text message that you get went checking in. But no reaction except to tell me that they are sorry for my experience and they will use my comments to improve in the future… blabla bla.There are many other option in Banff that are worth more than this hotel.

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• User:Katelyn W

  Trip type: Friends getaway

  Disappointing Experience Due to Service and Communication Issues

  02 Apr 2026

  We stayed at the Banff Inn as part of a group and unfortunately had a disappointing experience, primarily related to customer service and communication.While we did have one positive interaction with a staff member on Saturday morning who was personable, professional, and helpful, the majority of our interactions with front desk staff were unwelcoming and, at times, lacked professionalism.There was also confusion regarding billing. A second pre-authorization was processed on my card, as I was told the original had expired due to timing. However, when I contacted my credit card company, I was advised that the original authorization had not expired. This resulted in my card being temporarily locked and required me to follow up directly with my credit card company to resolve.The room itself was decent, but we did notice it was dusty and that some surfaces hadn’t been wiped properly. The lighting was poor, and there were burnt-out light bulbs, which impacted the overall comfort of the space.One specific situation reflected the inconsistency we experienced. A front desk attendant advised that the whirlpool was closed due to a wet floor. When we asked to view the area, the floor was dry. We were then told we could use the whirlpool, only to be told again shortly after that we could not. The direction changed multiple times within minutes, and the interaction came across as dismissive and inconsistent, particularly in how it was communicated to my daughter.We also reached out directly to the hotel regarding these concerns but did not receive a response.Overall, the experience did not reflect the level of service expected in a hospitality setting in Banff. We would not recommend staying here and would not choose to stay again. Junalyn Bognot, Guest Services / Front Office at Banff Inn, responded to this review Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We sincerely apologize that your experience did not meet your expectations and regret the frustrations you encountered during your visit. Providing warm hospitality, clear communication, and attentive service is extremely important to us, so it is disappointing to learn that we fell short in several areas during your stay.We appreciate your comments regarding the professionalism and friendliness of the Saturday morning staff member, and we will certainly recognize their efforts. At the same time, we are very concerned to hear about the inconsistencies in communication from our front desk team, as well as the concerns surrounding the pre-authorization process. We understand how stressful that situation must have been and apologize for the inconvenience caused.We also regret the housekeeping and maintenance concerns you experienced, including the dusty surfaces and lighting issues. Additionally, we are sorry for the confusion surrounding the whirlpool access and understand your frustration regarding how the situation was communicated, particularly involving your daughter.Please also accept our apologies that your direct outreach did not receive a response, as this is not the level of follow-up we aim to provide to our guests.Your feedback has been shared with our management team for review and follow-up, as we are committed to improving both our communication and overall guest experience.Thank you again for your honest feedback. While we regret that your stay was disappointing, we do appreciate you bringing these matters to our attention.Warm regards,JunalynFront Office Manager

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• User:Getaway19250011165

  Trip type: Couples

  Awesome Customer Services & Support

  26 Dec 2025

  All the staffs were extremely friendly - they helped us finding and booking all the activities from their end. We stayed during the Christmas time so they treated us extra special during the entire stay! Highly recommend this sweet-staffed hotel! Sales Manager, Sales at Banff Inn, responded to this review Thank you so much for your wonderful 5/5 review!We’re truly delighted to hear that our team made your stay special, especially during the Christmas season. Our staff takes great pride in going the extra mile to help guests plan activities and feel welcomed, and it means a lot to know their efforts made a positive impact on your stay.Thank you for choosing Banff Inn and for your kind recommendation. We hope to welcome you back again for another memorable visit to Banff

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• User:Russell V

  Trip type: Family

  First time in Banff

  11 Oct 2025

  Family stayed together in one room. Quite dark room with a jug but no cups/glasses/tea. I called reception to have some delivered and was told they don’t do room service. The stuff would be at the desk if required.Parking in the basement is expensive.10 minute walk to township Sales Manager, Sales at Banff Inn, responded to this review Russell, thank you for sharing your experience. We’re sorry for any inconvenience with the room setup and parking. Your feedback about the jug and cups is appreciated and will help us improve. We’re glad our location suited your visit, and we hope to provide a better experience for you next time.

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• User:carolinebZ6942FD

  Trip type: Couples

  Banff is beautiful

  05 Oct 2025

  Good size room with plenty of storage. They even provided us with a kettle as only a coffee machine in the room but I do love my tea. Good pool and jacuzzi which my husband had all to himself. Staff were very helpfulThe restaurant within the hotel is amazing for pizzas but buffet breakfast is not worth it.ROAM public transport is so useful, frequent buses and good value.Would definitely stay here again, we stayed for 2 nights. Banff Avenue was extremely busy with people posing for their social media post. This hotel is far enough away from the hustle and the bustle but only a 10 minute walk to shops and eateries. Sales Manager, Sales at Banff Inn, responded to this review It’s wonderful to hear you had such a comfortable and enjoyable stay with us. We’re glad our team and amenities helped make your visit special. Your kind words mean a lot, and we truly appreciate you choosing us. We look forward to welcoming you back whenever your travels bring you this way again!

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