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Banff Ptarmigan Inn

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Banff Ptarmigan Inn

locationBanff, Canadian Rockies-AB

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About Banff Ptarmigan InnAbout Banff Ptarmigan Inn

Location

The hotel is close to downtown Banff and just a short walk from many of Banff's attractions, including the Fairmont Banff Springs hotel, Bow Falls, Cave and Basin National Historic Site and the Banff Upper Hot Springs.

Facility

8 suites, 34 single rooms and 92 double rooms are located on 3 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine and projector is available.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 134 non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and horse riding are available. Water sports enthusiasts can enjoy canoeing and kayaking. With skiing and snowboarding opportunities, the hotel offers the perfect base from which to enjoy winter sports or just a relaxing winter holiday. Ski passes are available locally. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments.

Meals

Various dining options are available, including a dining room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Banff Ptarmigan Inn Amenities at Banff Ptarmigan Inn

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Canoe

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

City Centre

300 m

Cross-Country Skiing

800 m

Public Transport

800 m

Train Station

800 m

Bus Station

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

380

Very Good

539

Average

346

Poor

142

Terrible

88

Recent Reviews: 1495

  • User:shaunac71

    Trip type: Couples

    Tired Inn

    rating22 May 2026

    I really would rate this place 3.4 stars. The location is great. Place seems tired but I had a good night’s sleep and there was nothing super out of place. Seems like a discounted Inn for bus tours. The updated bathroom in our room was appreciated. Staff seemed lethargic from my observations.

  • User:rachelritzau

    Trip type: Couples

    Disappointing

    rating18 May 2026

    Stayed at the Banff Ptarmigan Inn recently and unfortunately had a very bad experience after using the spa facilities. Shortly afterwards, my partner developed a severe fungal rash that required a doctor’s visit and medication. Medical professionals advised it was most likely contracted from an unclean spa or hot tub environment.What was most disappointing was the response from management. Rather than showing any concern or offering even partial compensation or goodwill, the manager immediately denied responsibility and dismissed the issue entirely. No real investigation, no empathy, and no attempt to resolve the situation despite the medical costs involved.I understand hotels can’t control every circumstance, but cleanliness and proper spa maintenance are basic expectations, and customer care afterwards matters just as much. The complete lack of accountability left a very poor impression.Would not stay here again and would strongly caution others about using the spa facilities.

  • User:Jane J

    Trip type: Couples

    Great location on Banff Avenue

    rating16 May 2026

    Great location, very clean, friendly staff. However, very much a budget hotel. No basics like T Bags or milk supplied. Basic buffet breakfast.

  • User:Flyer04870980634

    Trip type: Couples

    Lovely location for a visit to Banff!

    rating09 May 2026

    This was a central location, ideally placed for buses and walking to other locations. The staff, especially Sue in the restaurant, were incredibly helpful. Food was good quality, only minor negative were meals (breakfast) had slightly too many potatoes!).

  • User:vanessatmoore

    Trip type: Couples

    Beautiful place very rustic

    rating21 Apr 2026

    The staff as a whole we're lovely and very polite and helpful. The room was very rustic a little dated but the facilities were modern. Very clean small queen beds but very comfortable. I would highly recommend some war plugs for sleeping as the freight train blows his horns on average 10 times a night and it's loud. The hotel is 5 mins walk to town. Plus we got a complementary bus pass each for the 3 days here so it took us to the gondola and all around the area. Parking was included in our room but I'm not sure if it was free due to been out of season. Lovely restaurant but the breakfast finishes at 10am. Over all we would highly recommend this place it was wonderful. Great local. Staff. Hotel.

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