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Moose Hotel & Suites

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Moose Hotel & Suites

locationBanff, Canadian Rockies-AB

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About Moose Hotel & SuitesAbout Moose Hotel & Suites

Location

This hotel is located in the centre of Banff.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A desk is provided. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts can enjoy canoeing and kayaking. The surroundings of the hotel offer an ideal environment for skiing. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including vegetarian dishes, are also available.

Payment

MasterCard is accepted as payment at the hotel.

Amenities at Moose Hotel & Suites Amenities at Moose Hotel & Suites

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1171

Very Good

405

Average

90

Poor

29

Terrible

13

Recent Reviews: 1708

  • User:Tom T

    Trip type: Family

    Idyllic return stay in Banff

    rating20 Mar 2026

    Our annual family tradition ski trip to Banff just completed and as with our prior stays, Moose Hotel and Suites was stellar as always.In terms of location, comfort, cleanliness of rooms, amenities and a lot of attentive and friendly service, this hotel excels across the board and why it has become a favorite for our family stay each year.Truly a gem in a stunning destination. Thanks go out to the super helpful, friendly and efficient front desk team.

  • User:Rowan A

    Trip type: Couples

    My stay at Moose Hotel and Suites was wonderful from start to finish

    rating21 Nov 2025

    . The hotel is very beautiful, and the atmosphere is warm and relaxing—just like a luxurious mountain home. My room was clean, spacious, and tastefully designed, which made the stay even more comfortable

  • User:OnAir11411585646

    Trip type: Couples

    Almost perfect stay!

    rating07 Nov 2025

    This was our second stay here, and we absolutely love this hotel!The staff are amazing, the rooms are beautiful, and the location can’t be beat.The only downside during our visit was that one of the two rooftop hot tubs was under construction, which closed off a large section of the roof where the sauna and hot tub are located. Because of that, the remaining hot tub area could get a bit crowded. It would’ve been nice if this had been mentioned on the website beforehand, as we would’ve appreciated knowing in advance.

  • User:Autumn R

    Trip type: Couples

    Perfect place to stay!

    rating30 Oct 2025

    My husband and I loved our stay at the Moose Hotel. It is in a perfect location, within walking distance of shops and restaurants, and the underground parking garage was very convenient. It is beautiful with a warm, cozy, mountain-lodge feel. The lobby has a comfortable gathering spot with a large fireplace. The room was nice and clean with plenty of space. The service was great from the check-in counter and housekeeping. The housekeeping crew paid attention to little details. They noticed that we used the regular coffee packets instead of the decaf, so the following morning they left us extra regular coffee. The staff even responded quickly to an email I sent asking a question after we had arrived home. I highly recommend the Banff Moose Hotel for anyone staying in Banff.

  • User:SueSueT

    Trip type: Couples

    Makes a visit to Banff absolutely perfect.

    rating09 Oct 2025

    Absolutely fantastic hotel and service. Our suite was well appointed, spacious and extremely comfortable. Because of allergies we always ask for a room with no deodorizers or scents if possible and this is the first hotel that we have stayed in which automatically provided us with scent-free soap, hand cream, shampoo and conditioner without us even asking! They also offered to remove any scented products if we wished. The hotel is well located for cruising around town or going for lovely nature walks. On the 4th floor is a pool, and an outdoor lounge area with a huge fire pit and a large and delightful hot tub. It was heavenly to soak there after a day of doing touristy stuff. The restaurant was very good and had great servers. We could not have asked for a more perfect hotel experience in Banff.

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