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Rimrock Resort

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Rimrock Resort

locationBanff, Canadian Rockies-AB

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About Rimrock ResortAbout Rimrock Resort

Location

The hotel is located in Banff, Alberta, in the heart of the Canadian Rockies and Banff National Park. The hotel is perched 750 feet above the Town of Banff, across from the Natural Upper Hot Springs and within walking distance of Banff Gondola. Calgary International Airport is approximately 145 km from the hotel.

Facility

The hotel has 346 rooms and 345 suites, which are located on 8 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex guarantees comfortable swimming with its pleasantly heated water, indoor area and children's swimming area. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Indoor facilities and activities also include a gym and callisthenics or, for a fee, squash. There is a wellness area with a spa, a sauna and a steam bath. Subject to charge: massage treatments.

Meals

Various dining options are available, including a restaurant (with high chairs), a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Rimrock Resort Amenities at Rimrock Resort

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

    • -

      Sauna

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      Squash

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4382

Very Good

1617

Average

618

Poor

283

Terrible

196

Recent Reviews: 7096

  • User:Georgina D

    Trip type: Friends getaway

    Hotel rental

    rating12 Oct 2025

    When we got in our rooms we had a letter on the table saying do not open the curtains because work men are outsideWe was only told via email a day before departure that there were building works started, im sure thete we’re more workmen than holiday makers.

  • User:Linda S

    Trip type: Couples

    if you only stay in one hotel in Banff pick the Rimrock

    rating02 Oct 2025

    Just came back from a 3 week trip across Canada and can honestly say this was my favourite Hotel. Even workers in other hotels told us they think the Rimrock was the best hotel in Banff. The staff were exceptional going above and beyond. We felt staff and management alike genuinely wanted to please, unlike most hotels accross canada who were more interested in getting a good review from us. The Rimrock is the only hotel i felt i wanted to say thankyou. We had a free shuttle into banff right outside the hotel,so easy to pop into town. Breakfast buffet was 10/10. Would book if you want to eat in Restaurant as got booked up very quickly. We stayed in the fairmont lake louise for one night which although luxurious and is a beautiful hotel in a stunning setting, was somehow devoid of soul compared to the Rimrock. This was a once in a lifetime trip made all the better to this hotel and it's staff.

  • User:Helen G

    Trip type: Couples

    Started well, but let down

    rating19 Sept 2025

    The staff when we checked in were very professional Upgraded us which was good ( presumably because of all the work going on) It was my husband’s 60 th birthday and I spoke to the reception staff about doing something special which they said they would. Its classed as a 5 star hotel. It was disappointing to come back from a day out and there was nothing to acknowledge his big birthday I spoke to reception the following day and the reply was I requested something and they must have forgotten. This was very disappointing You only get one 60th and only one in Banff I thought when we checked out they may have done something. Obviously have too high expectations

  • User:Bridgett S

    Trip type: Family

    A Great Hotel

    rating04 Sept 2025

    My husband and daughter came with me to this wonderful hotel. Perched high above Banff town it has great views of the mountains from all floors. A 5 minute walk to the Upper Hot Springs Pool. Maybe 7-10 minute walk to the Gondola up to the top of Sulphur Mountain. Service and food first Class. Great indoor swimming pool and sauna/steam. We used it as our base to take in 2 shows at the Banff School of Fine Arts performed by excellent singers and musici9ans from around the world. Hotel provides free shuttle into town or free tickets on public transportation. Fairmont Western Mountain Resorts, Owner at Rimrock Banff, Emblems Collection, responded to this review Thank you for your positive review on Trip Advisor. We hope that you can continue to visit and enjoy the Banff Centre as well. ~ Fairmont Banff Springs

  • User:AllyRouse

    Trip type: Family

    Christmas wonderland

    rating31 Aug 2025

    A Christmas to remember, filled with that Christmas spirit. Decorations, Christmas cookies, hot chocolate, and Santa himself... everything made our stay simply magical. The rooms are big, spacious bathrooms with ample space for your goodies. Beds are comfy, and pillows sleep like a dream, but most importantly, the VIEWS! I will be back if not for that alone. Staff members are super friendly and helpful, no task is too much of a hinder. We received private lifts into and out of Banff town which was such a plus. Outdoor skating and firepit experience was a blast. We were so sad to leave this beautiful hotel. We highly recommend a visit and look forward to seeing you all again this year November. Fairmont Western Mountain Resorts, Owner at Rimrock Banff, Emblems Collection, responded to this review We look forward to welcoming you back again as well and please do not hesitate to let us know if we can assist you in your planning! ~ Fairmont Banff Springs

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