Rundlestone Lodge

Recent Reviews: 1504

• User:nathalie872018

  Trip type: Friends getaway

  Book Superior instead of Standard

  15 Mar 2026

  Good Hotel for a cheap rate. Very good Location.We had a Standard room. All Standard rooms are interior rooms which are facing the Indoor Pool. You cant open the Windows to get fresh air. You could smell the pool a bit in the room. Interior was old.We saw a Superior room as well and can recommend to book a Superior room. With this rooms you are facing the Mountains. The interior was much nicer here.The staff is super friendly. Lika S, Guest Services / Front Office at The Rundlestone Lodge, responded to this review Dear Nathalie, thank you for sharing your experience. We are delighted that our staff made a positive impression and that you enjoyed your stay. We look forward to seeing you at the Rundlestone Lodge again soon!

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• User:394gregoryd

  Trip type: Family

  This place has gone downhill over the past few years

  02 Mar 2026

  We have stayed here every year for the past 4 years and now we are done with this place. The location is awesome and is the only reason for the 1 star. It is way too expensive for what's offered, never any $ spent on upgrades to the rooms or decor and I'm sure the construction on the pool was because they had no choice when it was closed last year. We always get a kitchen suite and this time it has way too many issues, so many that we won't be back. TV didn't work, toaster and microwave broken, no hair conditioner in the bathroom and some of the wall outlets don't even work. You can't cook anything on the tiny stoves because there is no ventilation in the kitchen so the smoke just fills the room to the point where we had to open the window in February and of course we couldn't get it to close so we had to leave it. Way too many issues that has caused this establishment to lose our business. Lika S, Guest Services / Front Office at The Rundlestone Lodge, responded to this review Thank you for your honest feedback. We sincerely apologize for the multiple frustrations you experienced during your recent stay, especially regarding the non-functional appliances and the issue with your window. As a long-time guest, your perspective on the property's progression is invaluable to us. We are currently reviewing our maintenance schedules for our kitchen suites to ensure these oversights are corrected. We appreciate the years you have spent with us and are sorry to see you go on such a negative note.

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• User:David K

  Trip type: Family

  Amenities lacking, very disappointing.

  13 Jan 2026

  Our stay here was quite disappointing. We booked because we desired a place to stay while we were skiing the area and needed a kitchenette. It is generally not possible to park underground with a truck or any vehicle with rooftop carriers and street parking is almost non-existent and incredibly inconvenient. The kitchenette was very less than adequate as most of the dishes were missing, the fridge was tiny, and the space was not very usable. The front desk staff were not very friendly (if they were there at all) and the lack of a restaurant or breakfast location was a big miss for our family.For the price we paid to stay here, I would have expected way more. Most of the locations nearby were much nicer and cost considerably less. We will not be staying here again. Lika S, Guest Services / Front Office at The Rundlestone Lodge, responded to this review Dear Guest,Thank you for providing us with your honest feedback. We are truly sorry to hear that your stay did not meet your expectations, especially regarding our kitchenette facilities and customer service. We understand that parking in Banff can be a challenge. While our underground parkade is designed to accommodate many vehicles, we recognize that trucks and vehicles with rooftop carriers often face height restrictions. We are disappointed to hear that the supplies were inadequate. Our housekeeping team is tasked with ensuring all kitchenettes are fully stocked with a standard set of dishes and utensils; it is clear we missed the mark here, and we will be performing an immediate inventory check on our units. We also regret that you felt our staff was unavailable or unfriendly. This is certainly not the standard of hospitality we strive for. While we do not have an on-site restaurant, we usually pride ourselves on our team's ability to recommend the best local dining spots just a short walk away.We value your feedback as it helps us identify where we need to focus our upgrades and training. We hope you might consider giving us another chance in the future to provide the high-quality experience you expected.

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• User:mytravelid

  Trip type: Family

  Unpleasant experience

  03 Jan 2026

  Stayed at this place for the second time for a quick family trip. The weather was cold, as expected in February (-20 range) and the heating to our room didn’t work. After a couple complaints with the front desk who insinuated that we didn’t know how to work a thermostat, they finally sent a technician who agreed that the heater wasn’t working. It also seemed to be a common problem for them when the weather dips below a certain level. The hotel provided us with small space heaters that did the job but unfortunately don’t have a built in thermostat and blew hot air in our faces all night, so had to turn on the AC too. Made for an unpleasant sleep and stay and felt like we spent our time trying to sort out our room temperature instead of relaxing and enjoying the surroundings.We also tried the pool and the area was freezing, so went back to the room. The restaurant was closed for renovations at the time of our stay.They do offer a shuttle into town and I did get bus tickets this time but would not advise this hotel in the winter months. Lika S, Guest Services / Front Office at The Rundlestone Lodge, responded to this review Dear Guest, thank you for being a returning visitor to our property. I am truly sorry that your second stay was so disappointing. While I am glad the space heaters provided some warmth, I understand that oscillating between a heater and AC is far from the relaxing experience we want for our guests. We would love the opportunity to make this right and restore your confidence in us. Please contact our Management team directly so we can discuss your stay further.

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• User:nicholasmA5394VQ

  Trip type: Business

  Harassment from the general manager

  15 Dec 2025

  Here is the full account of my experience:On the night of December 13th, after returning to the hotel from work, I found the parking lot completely full. I drove around multiple times but was unable to locate an available parking spot. Since I needed to leave early the next morning around 10am, I decided to park in the driveway, ensuring I did not block any other vehicles.At 8:30 am, I received a phone call that woke me up. The call was from the hotel staff, and it upset my family greatly. In response, I left a review to express our dissatisfaction.Later, at 3:25 pm, I received a call from the general manager. He expressed his disappointment about my review and mentioned that he intended to have my car towed from all Banff hotels in the future. When I asked the purpose of his call, he claimed he wanted to discuss removing my review and argued that he was trying to do me a favor.During check-in, no staff member informed me about parking procedures or alternatives when the lot was full. The way the general manager handled the situation was highly unprofessional—arguing with a guest and threatening to share my personal information across all Banff hotels. Such conduct is completely unacceptable in the hospitality industry.Given this experience, I will never stay at this hotel again and plan to escalate the matter to the Banff Lake Louise Hospitality Association.Thank you.

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