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Best Western Hotel Universel Drummondville

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Best Western Hotel Universel Drummondville

locationDrummondville, Drummondville-QC

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About Best Western Hotel Universel DrummondvilleAbout Best Western Hotel Universel Drummondville

Location

This hotel is located in Drummondville. The nearest airport is Montreal - Dorval Internationa (YUL).

Facility

The hotel has a lift and features 115 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include translation services, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard amenities of some rooms. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Ideal for working out or just relaxing, the pool complex features an indoor area and a children's pool. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, a spa, a sauna and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Best Western Hotel Universel Drummondville Amenities at Best Western Hotel Universel Drummondville

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

296

Very Good

266

Average

105

Poor

47

Terrible

52

Recent Reviews: 766

  • User:Étienne A

    Trip type: Family

    Not satisfied

    rating02 May 2026

    Nice placePool not warm at allSupposed to be heat

  • User:Gilles B

    Trip type: Solo travel

    Best roadtrip stop from Rochester, NY to Quebec City.

    rating11 Jan 2026

    I drive up once a year from Rochester to Quebec to visit family and this hotel is in the ideal location. Lobby is clean and bright, the front desk is always friendly and I love that there are pet-friendly rooms for my dog. There is a large, gated parking lot in the back, which is always a plus for my truck.The rooms are very clean and quiet, the beds are comfortable, and there are a lot of nice amenities like an indoor pool and hot tub.The Pacini restaurant is in the hotel: convenient and great food. They serve my favourite duck pizza. I will definitely be back next year!

  • User:jimvtSanRamon_CA

    Trip type: Couples

    Terrible, Misleading Brand Extortion

    rating02 Nov 2025

    Do NOT stay here! Not a Best Western Plus:NO free breakfast!NO free coffee after 9:50 am. I asked and was told I had to pay for second cup by curt front desk.Motel 6 has free coffee all day in the lobby!Management has screwed down the service so it is misleading of Best Western and especially Best Western PLUS to display this brand.Stay somewhere else!

  • User:GoForN

    Trip type: Couples

    Good Experience, nice stay.

    rating19 Sept 2025

    We checked in smoothly, and our room was incredible! It had a living room with a wet bar and dining area, located by the Service Room on the main floor. Initially, we thought it might be noisy with staff coming and going, but it was perfectly quiet. We also thought being on the first floor might mean hearing noise from the room above, but we never heard a thing, so we ended up having a great night's sleep. The bedroom was separate from the living room, and the bathroom was accessible through the bedroom. The room had an artsy, Art Deco vibe, with unique touches like pocket doors to the bathroom. I regret not taking pictures of the shower, which was as fascinating as the jet tub that filled with water falling from the ceiling! It was one of the most creatively designed hotel rooms I've ever stayed in—an absolute delight. While words couldn’t fully capture its charm, I took plenty of photos to preserve the visual impact. The artistic details were everywhere. The living room had a sliding screen door we kept open, even though the lock needed fixing. Despite that, we felt safe and comfortable. The room also included a small refrigerator with a freezer, a microwave, real plates, cutlery for two, wine glasses, and coffee cups. Coffee, tea, and sugar packets were provided, though no bottled water for the coffee machine. Thankfully, we brought our own bottled water to avoid using tap water. Another thing I loved about the room was the absence of wall-to-wall carpeting or rugs. I’m not sure what the flooring was, but it had a dark chocolate color and looked like wood, giving the rooms a fresher, cleaner vibe. Now, would we stay here again? Absolutely !

  • User:TinaLouise24

    Trip type: Couples

    Great for a quick stopover

    rating14 Sept 2025

    We booked this BW on our way home from Nova Scotia. After a 10 hour drive, we were greeted with a smile by the young lady at the front desk. We were happy that she spoke perfect English to us and pleasantly surprised of the quality, cleanliness and comfort of the room we were given. There were 2 very comfortable queen beds with extra pillows and towels as I had requested and a lounge chair. The air conditioner was a little noisy but didn't interrupt our sleep.There was a Nespresso coffee machine with 4 pods, a small refrigerator, small shampoo, conditioner and lotion and 2 soaps along with cups/glasses. We always look for rooms with solid floors not carpet. The pool looked lovely but we didn't use it.There was some racetrack nearby which finished racing at 2200 and a few noisy guest in the hallway but enjoyed a restful sleep. Also it is so close to the highway for easy access and has many restaurants within walking distance including an Italian Restaurant attached to the BW.

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