Best Western Plus South Edmonton Inn & Suites

Recent Reviews: 1674

• User:Jeffrey M

  Trip type: Family

  Horrible service

  30 Apr 2026

  Horrible customer service. Was billed for elevator repairs when our team was physically not even in the hotel to cause the damages at the managers claimed times. Even proved our game times and wasn’t good enough. He claimed to have video footage but would never let us review it. His story of the damages changed 2-3 times never lining up. Beyond rude to paying families that stayed at the hotel. Unacceptable behaviour and uncooperative. An absolute disgrace to the best western brand. Highly recommend to NEVER stay here. Peter Smith, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review Hi Jeff,Thank you for your feedback. We understand how frustrating elevator disruptions can be, and we take situations like this very seriously.It is important to note that our elevators were fully operational prior to your group’s arrival and have remained in proper working condition following your departure.As was previously communicated during your stay, the elevator outages were not due to a mechanical failure or ongoing construction, but rather repeated misuse. Our security system observed unsupervised children holding the elevator doors open well beyond the closing alarm, which directly caused the system to fault and require service—on two separate occasions for the same issue.At check-in, all groups signed a Code of Conduct that clearly outlines expectations for guest behavior, including proper use of hotel facilities. This agreement also specifies that any costs resulting from misuse—including elevator service callouts—are the responsibility of the group involved. The charges applied were not arbitrary, but consistent with this signed agreement and applied equally across all teams impacted.With respect to the renovations, this information is clearly disclosed across all online booking platforms, and the tournament organizer was fully aware of the ongoing work when selecting our property as a host hotel.We regret that your experience did not meet expectations, and behaviours of unsupervised children negatively impacted other paying guests but we stand by the actions taken, which were based on documented incidents and agreed-upon policies.Regards,Peter SmithGeneral Manager

  Read more

• User:Pascale K

  Trip type: Family

  Terrible

  28 Apr 2026

  I would not recommend this hotel to anyone. This is the first time I have taken time to write a negative review but I feel like people should be warned! Feels like a prison Peter Smith, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review Hello,As with everywhere there are rules to follow to ensure everyone enjoys their stay, and remains safe, especially during our renovation.At check-in, all groups signed a Code of Conduct that clearly outlines expectations for guest behavior, including proper use of hotel facilities. Parental Supervision requirements, and penalties for non compliance.We regret that your experience did not meet expectations, and behaviours of unsupervised children negatively impacted other paying guests but, we stand by our rules, and policies, and their intent to encourage respectful habits, and behaviours.Regards,Peter SmithGeneral Manager

  Read more

• User:Karla T

  Trip type: Family

  WORST STAY FOR FAMILIES

  24 Apr 2026

  I rarely leave reviews, but this experience was so unbelievably bad that I feel obligated to warn others.This was, without a doubt, one of the worst hotel stays I’ve ever had. The cleanliness alone was unacceptable—the room felt grimy the moment we walked in, and the bathroom was absolutely disgusting.But the biggest issue—by far—was the staff. I have never encountered such consistently rude, hostile behavior in a hotel. From the moment we arrived, we were treated like an inconvenience rather than paying guests. The tone was sharp, dismissive, and at times outright disrespectful.We were traveling with kids, and the way staff interacted with them was shocking. They were unnecessarily harsh and unfriendly, making what should have been a relaxing stay feel tense and stressful. At one point, our children were simply going between rooms and we were reprimanded and threatened with a $100 fine for stomping too loudly - something so minor. It felt excessive and intimidating especially as it was in the middle of the day. To make matters worse, we received a text message from the hotel during our stay that came across more like a warning than communication. Instead of feeling welcomed, we felt monitored and uncomfortable the entire time.The situation at the pool was the final straw. While adults were sitting nearby supervising their kids swimming, staff came over and dumped out their pop without warning (no, not even alcohol). It was incredibly rude and unnecessary, and just reinforced the lack of basic respect for guests.Overall, this hotel completely missed the mark on cleanliness, customer service, and basic hospitality. The rude and confrontational attitude of the staff made an already poor environment even worse. I would strongly recommend staying anywhere else. Peter Smith, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review Hello,Thank you for your feedback. I’m going to address your concerns directly, as there are several important points that need to be clarified.First, regarding noise: we accommodate a wide range of guests, including business travellers who work night shifts and rely on a quiet environment during daytime hours. Children running and stomping through hallways—regardless of the time of day—is not considered a minor issue. It is a disturbance to other paying guests and is addressed accordingly. Our team provided warnings before any mention of fines, in line with our policies.On the matter of the pool, there are no fewer than 15 clearly posted notices stating that food and beverages are not permitted in the pool area. This rule exists for safety and sanitation reasons. When those rules are ignored, staff are required to act. The removal of your beverage was a direct result of that policy being disregarded.You also referenced communication from the hotel. The message you received was not intended to make you feel uncomfortable, but to proactively address ongoing concerns and prevent escalation—something most guests appreciate when issues arise.As for your comments about renovations, we are currently undergoing a $5,000,000 property-wide upgrade. This information is clearly disclosed on all booking platforms and posted throughout the hotel, including on every floor. While we do our best to minimize impact, this is not hidden from any guest prior to or during their stay.Finally, children’s behaviour is ultimately the responsibility of the parent or guardian. We have policies in place—including potential fines—specifically to protect the experience of all guests when those responsibilities are not being met.We stand behind our team, who are trained to enforce policies fairly and consistently. While we regret that you did not enjoy your stay, the expectations and rules in question are clearly communicated and applied to every guest equally.Regards,

  Read more

• User:lindseyc886

  Trip type: Business

  Don't stay here if you have a Scottish accent as you will be ridiculed.

  23 Apr 2026

  Don was wonderful as he allowed me to use the business centre for interviews. He was so helpful and completely amazing! I am giving such a poor rating due to an appalling interaction with perhaps the manager?? In speaking with Don about the business centre…the ‘manager’ jumped in and made fun of my accent. He emulated it and made fun of me. I was extremely embarrassed and I am glad I had none of my staff with me.He realized that I wasn’t happy and followed us to the business centre. In returning to the reception he tried to ‘make it right’ by telling me his family are from the area where I was brought up, talked about Glasgow Rangers (the exact reason why we moved away!) On telling him that it is offensive to mock anyone’s accent, he continued to make excuses due to his ‘heritage’ (so apparently its OKAY) and I once again underlined it’s not EVER appropriate. The ‘manager’ NEVER apologized and I will never support this location again.

  Read more

• User:Tom L

  Trip type: Family

  A Poor Stay Indeed.

  21 Oct 2025

  The 3 criteria we specified to oue travel agent were, jaccuzzi tub in-suite, pool and hot tub, and continental breakfast. This hotel advertised all 3 but delivered on none as they were doing an un-advertised renovation. The staff were great, they kept it clean and were very apologetic for thedis-honesty on the hotel's part. And to make matters even more unacceptable, they demanded a credit card swipe for a pre-paid stay and when we left after a week, they double charged us. That was over 3 weeks ago and no correction yet which leaves me to pay not only twice for the stay, but also interest on the overcharge. Very poor money managment on their part. Peter Smith, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review Dear Thomas Lunderstedt,Thank you for completing the survey regarding your recent stay at our property. I would like to address each of your concerns directly.1) Our Breakfast Room Renovation is posted on all online sites. If your Travel Agent did not advise you of this, then that is for you to take up with them.2) Our Hot Tub Circulation pump went the day before your arrival, and despite our best efforts to have it repaired locally, we were forced to buy a new one, and have it shipped Priority across the country to us. For that inconvenience I do apologize.3) There are very clear instructions on your reservation to charge the card on file ending in 6**6. We did that, as those are the instructions on the reservation. If this is an issue, again you will need to take it up with your travel agent. We reached out to them for a virtual credit card, and to refund you but as of today they have failed to send it to us.4) The room you were assigned is a room that is being renovated into a Kitchen Suite so, we removed the jetted tub from Service. You did not book a room with a jetted tub as we do not have rooms with a jetted tub advertised. You booked and received a standard king room. The fact that the jetted tub was not in operation should have no bearing on your review.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 7808013580.Regards,Peter SmithGeneral ManagerBest Western Plus South Edmonton Inn & Suites

  Read more