Best Western Plus West Edmonton

Recent Reviews: 211

• User:Jason M

  Trip type: Family

  Great place in a great location!

  08 May 2026

  Great location. Close to the West Edmonton Mall, and some.fabulous restaurants.The amenities were excellent. The fitness room was great, the pool and hot tub were a lot of fun, and the games room was an excellent place to spend some fun family time.The whole facility was very clean and welcoming.Highly recommend! Kaitlyn Wood, Guest Services / Front Office at Best Western Plus West Edmonton, responded to this review Thank you for the wonderful review! We’re so happy to hear you enjoyed our convenient location near West Edmonton Mall along with the nearby dining options. It’s great to know the fitness room, pool, hot tub, and games room helped make your stay fun and memorable for the whole family. We also truly appreciate your kind comments about the cleanliness and welcoming atmosphere of our hotel. Thank you for your recommendation — we look forward to welcoming you back again soon!

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• User:philipcE628CL

  Trip type: Couples

  Great experience in west Edmonton

  03 May 2026

  I highly recommend this hotel. It is well-located near West Edmonton Mall. Lots of parking available. Room was very comfortable and well-equipped. I am a swimmer and I love the pool at this hotel. It is very clean, long enough to swim lengths, good temperature and has excellent hours (it opens at 5 a.m.) Breakfast area is large and bright with a full selection of hot and cold items. Also, the hot items change daily so you are not always getting the same food. Kaitlyn Wood, Guest Services / Front Office at Best Western Plus West Edmonton, responded to this review Thank you for your fantastic recommendation! We’re delighted to hear you enjoyed our convenient location near West Edmonton Mall, the ample parking, and your comfortable, well-equipped room. It’s especially wonderful to know our pool met the needs of a dedicated swimmer like yourself — from the cleanliness and temperature to the early opening hours for lap swimming. We’re also glad you enjoyed the variety and quality of our breakfast offerings each morning. Your thoughtful feedback means a lot to us, and we look forward to welcoming you back for another great stay!

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• User:leolas266

  Trip type: Family

  Great family hotel for kids!

  10 Apr 2026

  This is a perfect family hotel ! Great pool area and a games room! All day coffee bar was a hit with the parents Kaitlyn Wood, Guest Services / Front Office at Best Western Plus West Edmonton, responded to this review Thank you so much for your wonderful review!We’re thrilled to hear that your family had such a great stay with us. It’s fantastic that you enjoyed the pool area and games room—those are definitely guest favorites! We’re also happy to know the all-day coffee bar was a hit with the parents 😊We truly appreciate you taking the time to share your experience and hope to welcome you and your family back again soon!

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• User:Voyager34651708469

  Trip type: Friends getaway

  Fantastic Hotel

  21 Feb 2026

  Fantastic hotel, clean, friendly and great service Kaitlyn Wood, Guest Services / Front Office at Best Western Plus West Edmonton, responded to this review Thank you so much for the fantastic review!We’re thrilled to hear you found the hotel clean and experienced friendly, great service throughout your stay. Our team works hard to create a welcoming and comfortable environment, so your kind words truly mean a lot.We can’t wait to welcome you back again soon!

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• User:Annalee L

  Trip type: Family

  Below expectations- dirty, noise and lack of communication

  16 Feb 2026

  We booked in and dropped our stuff into the room. There were no cart trolleys so they went and got one that was left on 3rd floor. We then left to go to the alley and mall and came back after supper. My son went to crawl into bed to watch tv and was met with hairs and black thread globs and stains in his bed! I immediately called front desk and they had maintenance come look at it. He looked at it and looked grossed out like we were. He then asked what we wanted to do with it. Obviously needed the bed changed into new linens. He came back and only had sheets. He pulled back the top layer and took off the bottom sheet. He then looked at the pillows too and back and left them and said there you go and left. We then had to make the bed ourselves. Upon doing so we noticed French fries on the bed ledge and behind the bed. We were so mad. Moved the fries to the ground and made the bed ourselves. Upon putting the comforter on we realized left the top sheet and the comforter was also dirty with stains and food debris. I took it to the front desk and she gave me a new comforter. She said she’d advise management. When they said they don’t do housekeeping for stays they really meant it now didn’t they. We went downstairs to enjoy the new games room space before super as well. There was a smoke detector on a table and a piece of it was broken off and battery compartment with battery was open. I forgot to advise on way out and so I messaged them on the text system. They said they’d take care of it. However when going back after the bed incident it was still there and little kids were playing around with it. It was now time for bed and the noise at night was horrendous! We were woken up at 3am with kids yelling and screaming. We have the benefit of the doubt it was just a late night checkin but nope we found out the next night same thing but worse. Anyways let’s not jump ahead. In the am after the breakfast fiasco of whip cream exploding everywhere and the spoon and the berries germ infested incident we left for the day to our tournament. We came back at supper time and asked what would be done for everything that went wrong. She was confused and no notes were left on our file!!! So I again let them know what went on and they apologized but no resolution. Said they’d contact the manager right away and let me know. Heard nothing. I was exhausted as we didn’t sleep night before because of the noise. I went to bed at 10 and my son was in bed by 9. My husband finished watching some Olympics and went to bed. I was woken up not 1x, not 2x but 3x with noise getting worse and worse each time. I finally called at 1am and was told there was a birthday party who booked the rooms downstairs and they went past and now were leaving and she was advising them to leave and be quiet. I said I’m sorry 11pm is 2 hours ago and isn’t there a noise ordinance? She said they were leaving. I said I’m a paying guest who paid to sleep all night and having people yelling, screaming, talking, banging and causing us not to be able to sleep is unacceptable. She just kept to her story of a booked birthday party. The noise got worse and my husband was livid as it was now way passed 1 and went into the hallway and found out the noise was next door room 104. Kids were in the room without adults so he forcefully banged on the door once loudly and wouldn’t you know it the noise instantly stopped. Me so angry at the situation now couldn’t sleep and was up and before you knew it it was 6am time to get up and pack up. 7am the boys grabbed a quick breakfast and packed the car. I went to the front and was told manager doesn’t come in until Tuesday and is only here M-F 7-3 no holidays! I asked what was being done and she said I understand you were upset with noise? I almost lost it. Told my story yet again for the 5th time and she said oh well here’s the managers card. Best I can do is 20% off right now. Printed my bill and off we went. We have stayed here several times and have been a loyal BW member for years. We were diamond elite at one point and still choose BW when we can. We were so disappointed in the way we were treated, the condition and lack of care for our room and food concerns, and the total lack of communication between staff. We were livid they didn’t care about paying guests restful sleep and noise and parties are ok at any hour. We come to this tournament EVERY year and next year will NOT choose this location. Good vibes my butt! Do better! Kaitlyn Wood, Guest Services / Front Office at Best Western Plus West Edmonton, responded to this review Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. It is clear that your expectations, especially regarding cleanliness, noise, and overall service, were not met, and we completely understand your frustration.As part of our Green Key sustainability program, housekeeping is provided every second day, but we always strive to accommodate additional requests such as fresh linens, towels, or other amenities. We apologize for the lapses you experienced in having your bed and room properly prepared, and for the delay in addressing the safety concern with the smoke detector.We also regret the disturbance caused by the noise from other guests and the impact it had on your rest. We understand that uninterrupted sleep is essential, and we are reviewing our policies and staff communication to prevent such occurrences in the future.We did provide a discount during your stay to acknowledge the inconveniences you faced. While it does not undo the experience, we hope it reflects our commitment to making things right when our guests’ expectations are not met.We truly value your loyalty as a BW member and hope you might consider giving us another opportunity in the future to provide the high standard of service you expect and deserve.

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