Coast Edmonton Plaza Hotel By Apa

Recent Reviews: 1674

• User:jamip545

  Trip type: Friends getaway

  Will never stay again.

  14 Mar 2025

  I chose this hotel for the close proximity to Roger’s Place for an event. However, the checking in process was very slow.. all desks were open but it was slow! Line ups were winding throughout the lobby. There was no parking eventhough I had paid for it. It filled up a half hour after the check in time. The garage is also used for public parking. Backing out of the parking garage with a dozen other cars was also an experience I never want again. I had to park across the street unsecured and outside for $60 a night in a snow storm.. which also proved to be a hassle removing the parking fee at check out. This made the checking out horrible as well. I will never choose this hotel again. There are plenty of other hotels in the downtown area that have better parking and staff. Mary Ann Big-asan, Guest Services / Front Office at Coast Edmonton Plaza Hotel by APA, responded to this review Dear Jamip545,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Being in the heart of downtown, parking availability can be challenging, as most lots, including ours, are paid public parking and demand is especially high during major events at Rogers Place. We understand how frustrating it must have been to find alternative parking, and we apologize for the inconvenience this caused.Regarding check-in, we recognize that wait times can be long during peak periods. Just like lining up to enter Rogers Place for an Oilers game or checking in for a flight during a busy travel season, high demand can lead to queues despite having all desks open. We continually work on streamlining our processes to improve efficiency while maintaining quality service.We truly appreciate your feedback and regret that this stay didn’t meet your expectations.Kind regards,Mary Ann B.Front Office Manager

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• User:madetoteavel

  Trip type: Business

  Lack of cleanliness

  26 Dec 2024

  I did not have big expectations about this hotel, but what I saw just made me very unimpressed and disgusted. First, the minute I lifted the bed cover on the first night, the sheets were all strangely wrinkled. Once I was ready to sleep, the pillow smell like someone head smell. The next day I found a stain on the sheet under the pillow. Thats when I had a feeling that the sheets have never been changed from the last client before me, even though it have been well folded and tucked in. I tried to make obvious to the cleaning staff by removing the cover and the pillows so they can see the stain and change the sheets. Well, guess what, the stain was still there when I got back with all the covers well folded and tucked in. Last and not the least, I have found my door completely opened one day after returning to my room. Not secure at all. I do not recommend this hotel unfortunately. Mary Ann Big-asan, Guest Services / Front Office at Coast Edmonton Plaza Hotel by APA, responded to this review Dear Madetoteavel,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you described, as they do not reflect the standards we strive to maintain at our hotel.To better understand your concerns and address them appropriately, we kindly request more information about your reservation, such as your name, stay dates, or room number. This will allow us to thoroughly investigate the situation and take corrective actions to ensure such occurrences are not repeated.Please feel free to contact us directly at 780-423-4811 or send us a private message with the details at cepfd@coasthotels.com. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding and assistance in this matter.We hope to have the opportunity to make this right and regain your trust in the future.Kind regards,Mary Ann B.Front Office Manager

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• User:MMB M

  Trip type: Family

  Clean but won’t stay again

  20 Oct 2024

  The staff were amazing! We booked Fri-Mon to celebrate our daughter’s 29th birthday and attended the Evanescence concert Sunday night, checked out Monday. Check in: we arrived around 4:30pm and to our surprise there were about 40 people in line to check-in! What was amazing is the hotel had all registration desks open, and the team behind the counter did a great job and getting people checked in. By the time we got to the desk, it was quick, we had room cards in hand and happy to get settled in after our 6 hour drive! Adjoing Rooms: There were 6 of us so we booked 2 adjoining rooms, each with 2 Queen size beds. The rooms were dated, but clean 👍 The main issues we had with our rooms, was there were absolutely zero chairs! So with 3 adults per room, the only seating option was a little cushion along the window ledge to sit on. It was incredibly uncomfortable so our option was to always sit on the bed, which none of us enjoyed. We had driven 6 hours, arrived late afternoon and ordered food in so we could relax. With nowhere to sit, again, it was super awkward and uncomfortable to be eating on our laps on the bed. We did consider requesting chairs, but there was no place to put them, nowhere as the rooms were much smaller than we expected. I’m also an early riser so to have to perch myself on this narrow ledge cushion each early am was awful, very uncomfortable. Restaurant: Don’t do it! With 6 of us, I wanted to order a carafe of coffee for our room rather than using several little packets that were provided. That wasn’t an option, we were advised we would need to go to the restaurant and order coffee. We opted to skip order Timmies box of coffee. Later, 2 of us opted to go for breakfast on Saturday and were advised it was a breakfast buffet, so we were happy with that, until we actually grabbed food. The scrambled eggs were tasteless/dry, as were the potatoes, the “chicken sausage” was like rubber and barely cooked, the oatmeal looked like paper mache, the fruit was either mushy (watermelon) or rock hard (pineapple). Not good at all, probably the worst breakfast I’ve had at a hotel and I’ve eaten at those hotels where the “continental breakfast” is included. The tipping point was when our bill arrived and it was $50!! 2 adults who hardly ate anything and each had a coffee?!?! Brutal! I think the only item we actually enjoyed was the bacon.Parking: EXPENSIVE! I drive a standard size F-150, there was NO way I was getting it in the parkade without a lot of maneuvering and super tight spots. We paid the $75 x 3 (vehicles) and opted to use the open parking lot across the street. As it was the weekend and events were happening, we were warned that the lots fill quickly so we would be better off not moving it. Which really sucked, when you pay that much and you’re not guaranteed a spot! Designated hotel spots would be a good idea. It was awful as well for myself, with mobility issues, to have to cross 4 lanes of traffic, it was incredibly busy most of the time. Oh and I won’t even get into the lack of disability parking, pretty non-existent.Overall, the hotel was clean, the staff are wonderful, but the odds of us staying again are slim to none between the parking and lack of on-site food options. Tina Urbina, Guest Services / Front Office at Coast Edmonton Plaza Hotel by APA, responded to this review Thank you for taking the time to share your detailed feedback. We’re delighted to hear that our staff made a positive impression during your stay and that you enjoyed the Evanescence concert. However, we sincerely apologize for the inconveniences you experienced.Check-In: We’re glad our team managed to expedite the check-in process despite the long line. Your patience is greatly appreciated.Rooms: We apologize for the discomfort caused by the lack of seating in your rooms. We understand how important it is to have a comfortable space, especially after a long drive. Your feedback regarding the room size and seating will be shared with our management team for future improvements.Restaurant: We’re sorry to hear about your disappointing breakfast experience. This is not the standard we strive for, and we will address these concerns with our food and beverage team to ensure better quality and service in the future.Parking: We understand the frustration with the parking situation and the challenges it posed, especially for guests with mobility issues. Your suggestion for designated hotel spots is valuable, and we will consider it to improve our services.Our Food & Beverage Manager has attempted to reach you multiple times to discuss your concerns further. If you could provide a convenient time for us to contact you and the best number to reached you, we would appreciate the opportunity to address these issues directly.Thank you again for your feedback. We hope to have the chance to provide you with a better experience in the future.

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• User:Jeff L

  Trip type: Solo travel

  Caution regarding attached restaurant

  13 Oct 2024

  Hotel was good, rooms are nice and it’s a nice location HOWEVERbe careful of the restaurant however, signage says breakfast offered every day how ever it’s not. I had a $4.20 coffee poured before told that. The waitress also kept running into my chair in the aisle. Tina Urbina, Guest Services / Front Office at Coast Edmonton Plaza Hotel by APA, responded to this review Thank you for your feedback. We’re glad to hear that you enjoyed your stay at our hotel. We apologize for the inconvenience you experienced with the restaurant’s breakfast service and the behavior of the waitress. The signage should accurately reflect our service hours, including holidays, and we regret that this was not the case. We will address this issue to ensure better communication in the future. Additionally, we will speak with our staff to improve their attentiveness and professionalism. We appreciate your comments and hope to provide a better experience on your next visit.

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• User:morgang06

  Trip type: Couples

  Spacious clean room

  08 Oct 2024

  Very happy with our room and experience at the hotel - comfy bed and pillows, spacious, very clean, welcoming staff, had a good view out of our window even seeing fireworks at night. Good central location within Edmonton. Overall would recommend. Tina Urbina, Guest Services / Front Office at Coast Edmonton Plaza Hotel by APA, responded to this review Thank you Morgan for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay, from the comfy bed and pillows to the spacious and clean room. It’s great to know that our welcoming staff and the view, including the fireworks, added to your experience. We’re also glad you appreciated our central location in Edmonton.Your recommendation means a lot to us, and we look forward to welcoming you back soon.

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