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Jw Marriott Edmonton Ice District

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Jw Marriott Edmonton Ice District

locationEdmonton, Edmonton-AB

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About Jw Marriott Edmonton Ice DistrictAbout Jw Marriott Edmonton Ice District

Location

This hotel is located in the heart of Edmonton.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Film fans will find plenty of 'lights, camera, action' at the cinema. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (for a fee) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Jw Marriott Edmonton Ice District Amenities at Jw Marriott Edmonton Ice District

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

108

Very Good

10

Average

12

Poor

2

Terrible

12

Recent Reviews: 144

  • User:Swimmer2118

    Trip type: Couples

    Convenient location for a hockey game

    rating20 Apr 2026

    Excellent accommodation, met all of our needs.We were in town for a hockey game, the indoor walkway to the arena is a bonus no need to worry about coats.Very clean and comfortable.Would stay here again.

  • User:candysinger

    Trip type: Couples

    A perfect place to stay for a night away from home!

    rating16 Feb 2026

    This was our first stay at this hotel and from the moment we walked in we received excellent service! We chose to valet park our vehicle and this was such an easy and seamless process! The individuals at the check in desk were kind and helpful. We arrived early and although our room was not quite ready for an early check in.. the staff insisted they would check and get us a room as soon as one was ready! We chose to visit and wait in the lobby bar. Our room became ready before we had even ordered a drink ! The room was lovely and clean. We had a great view over Roger’s place and the ice district. The amenities in the room were appreciated .. coffee and espresso, cookies and tea, and shower essentials that smell divine!The bed and pillows were very comfy and the room quiet for a good nights sleep! The lobby bar had great service, yummy drinks and nice sitting space! We did eat at the hotel but there seemed to be many options available! The location is amazing.. right across from the arena and walking distance to everything downtown!

  • User:Deryck H

    Trip type: Family

    Poor service at Lobby Bar

    rating12 Jan 2026

    Location is great, rooms are nice as would be the expectation with a JW Marriott. Where the poor review comes from is with the overall service, from valet, to check-in to the service in the lobby bar. Arrived at 11PM on a Friday night. No valet to be seen, unloaded car and had to go in to find a valet. Very odd for a such a high profile hotel.Check in was fine, no issues. Asked what were the options to get a drink and have something to eat (again it was around 11:15PM at this time). Front desk said room service was avaiable. I advised we were with friends not staying at hotel so room service was not an option. He again mentioned room service was the best option (which was odd as i already said this did not work). I mentioned that the lobby bar was supposed to be open, and the front desk after looking confirmed it was open until midnight. Perfect, off to the lobby bar we went to have a drink and snack.This is where service went downhill.Hostess immediately came and and announced that last call was in 15 minutes. Which was odd as it was 11:20 at that point (last call at 11:35). She then asked what we wanted as she wanted to get an order in. We didnt even have menus at that point so asked for those which she then returned with 1. We ordered some drinks and appetizers. She then said 'i will have to check if the kitchen is open'. Waitress than took an order from our son (who is 18) by saying "hey sweetie, would you like a coke or a iced tea' - even though he was of age - not a big deal but more condescending behavior.Our drinks and food arrived (average but fine), and waitress asked if we could settle up - no about 11:40pm. We said fine as we were leaving after our drink and food anyway.Then another waitress came over at 11:50 and asked if she could poor our drinks into paper cups. I said no as we were almost done and it was still before closing time. She advised that 'she couldn't leave until all the wine glasses were accounted for'. We proceeded to quickly finish up as we were clearly not wanted there at that time. The second waitress came over again and asked if we were staying at the hotel. I said yes and she said 'oh i guess thats why you are here so late at night'. It wasnt even midnight on a Friday night.The oilers were not in town so it was likely slower than normal, however, at $400 a night for JW the service was poor and unprofessional. I have booked another night to watch the oilers where the room is like $750 - i have cancelled as i will not be returning to this JW. JW Marriott Edmonton Ice District , Owner at JW Marriott Edmonton ICE District, responded to this review Good Evening, Thank you for taking the time to share your feedback. While we are pleased to hear you appreciated our location and accommodations, we are concerned by the service challenges you experienced during your visit. Your comments regarding valet availability, dining guidance at check-in, and the level of service in the lobby bar have been noted and shared with our leadership teams for immediate review and follow-up. This is not the experience we aim to deliver, particularly on a weekend evening, and we regret that it impacted your stay and future plans with us. We appreciate your feedback as it helps us address gaps and improve our overall guest experience.JW Marriott Edmonton Ice District

  • User:Thebundys

    Trip type: Couples

    Best weekend getaway

    rating08 Jan 2026

    We had the most wonderful stay at this hotel this past weekend. It is so easy to access the Arena next door and the amenities are great. The best part however is the wonderful Customer Service. From being met by Lucas the valet at the front door to the check in process with Keenan it was a great experience , friendly and professional.The hotel lobby bar is a wonderful place to chill , the food (steak bites) and other appys very well presented and tasted great. The best part of our experience there was our server Sarah (sp) SHe went out of her way to make us feel at home was always mindful of if we needed anything and was just a delight to every table. We would def recommend this hotel and will be staying there again in the near future.

  • User:joviburke

    Trip type: Family

    Terrible customer service- awful staff!

    rating01 Jan 2026

    We prepaid approximately $5,000 for three rooms at JW Marriott Edmonton. When we arrived more than two hours after the stated check-in time, none of our rooms were available they had over booked. We are a family of twelve with small children (two families traveling together to celebrate New Years together). Note: there was only one Valet working (on NYE) and there was no parking available for our car either. What followed was a complete breakdown in service. Multiple staff members walked away from us instead of addressing the situation. Eventually, a manager spoke with us but offered no meaningful resolution. We were then moved to the Delta, a lower-tier Marriott property, without our consent, despite having paid specifically for JW Marriott accommodations.We were told there would be three rooms that would accommodate for twelve people. We arrived at the Delta around midnight, after walking through downtown Edmonton in freezing conditions when the pedway route was closed. Upon arrival, we discovered there were not enough beds for our group.Earlier that evening, we had been given temporary access to one JW Marriott room to change before a hockey game. We left two bottles of champagne in the minibar fridge. We called that night requesting the champagne be transferred to the Delta, they refused. When we returned the next morning to retrieve it ourselves, the champagne was missing.This stay involved:   •   Failure to honour prepaid accommodations   •   Dismissive and unprofessional staff behavior   •   Downgrading without consent   •   Unsafe late-night logistics   •   Inadequate sleeping arrangements   •   Loss of personal propertyThis was not a luxury experience, or even a functional one. For a JW Marriott property, the gap between brand promise and reality was startling. Andrew Picco, Owner at JW Marriott Edmonton ICE District, responded to this review Good Afternoon Joviburke, Thank you for taking the time to share your experience. This matter has been escalated, and our leadership team is in direct contact to follow up and address the concerns raised. We appreciate you bringing this to our attention.With Gratitude JW Marriott Edmonton Ice District

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