Quality Inn West Edmonton

Recent Reviews: 264

• User:Christina and M... S

  Trip type: Family

  Sorry, will never stay here again.

  22 Aug 2025

  This is a difficult review for me to write. I try to look at the positive factors in everything.We booked a room here, then adopted an 8 week old mini Golden Retriever (yes, he is incredibly cute and so friendly). I called the hotel to add our dog, and they assured me that we would have a pet friendly room, and they would add a dog bed and some food/water bowls.When we checked in, there were two individuals on the reception desk.We had prepaid the room online, so only had the $26.75 pet fee to pay. They also added a $200 deposit onto my card.It also looks like they are attempting to charge me the room rate, even though I prepaid it!We asked about the breakfast next morning, knowing we couldn't take our little puppy in, so could we grab some breakfast and take it back to our room. The first person said Yes, the second person said No. The next morning I saw at least 3 guests taking plates of breakfast back to their rooms. When we got to our pet friendly room, there was nothing for our doggie. No bed, no bowls, nothing. We enquired at the front desk, and we were told they don't supply pet items any longer. So this is definitely not a pet friendly hotel. Thankfully there was a pet store a few minutes away, so we went to buy a dog bed, some food and water bowls.Our room was extremely noisy. The heating/cooling system was very load, so we turned in off. We could still hear the HVAC systems from the rooms opposite us.The bed, two beds in our room, my wife was about to get in one bed, and there was a spider. She is scared of spiders, as I am!So, the other bed. The mattress on this bed, worst sleep ever. Every time my wife moved, I moved too, and vice versa. It was terrible quality, and we hardly slept.The bathroom sink hole was filthy, there was a stain in the bath, and we opened a drawer by the bed and it was dirty inside.I took the doggie out just after 06.00 the next morning, carried him back through the main hotel doors, saw a member of staff who asked me if he was a service dog. I said to her No, he’s a pet. The breakfast was OK, hot items that were actually warm, but no bacon (I love bacon), two of our party had cereals, but could not find any milk. so had dry cereals.There are a lot of parking spaces at this hotel. So you shouldn’t have trouble finding a space.

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• User:Andy W

  Trip type: Couples

  Great experience near the mall

  09 Aug 2025

  This is the best Quality Inn we've ever been in (and we stay at 30+ Choice hotels each year)! Better than most Comfort Inns. Nice lobby and great staff - complete with a restaurant (Smitty's bar and restaurant) so you don't have to drive anywhere after arrival. We did not check out the pool - but got an upgraded room and nice elite member gift. The big surprise came at breakfast. We're on a two week road trip, staying at Choice hotels every night and breakfast is always the same. BUT - this Quality inn varies eggs (scrambled, patty or omelette), meat (sausage links, bacon or sausage patty) and pancakes/french toast/waffles. Plus - tablecloths, china and metal flatware. It's held in one of their meeting rooms, also unusual for a Quality Inn.Great night's sleep and convenient location. We're spending 6 nights in a Comfort Inn at Kent, WA and get the same breakfast every day, this would be so much nicer!If we're ever back in this area, we'll be staying here!

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• User:Dan K

  Trip type: Family

  Great front desk staff 100%

  06 Aug 2025

  Ashley was amazing when checking us in. She was multi tasking due to being extremely busy at the time but still did an excellent job . We appreciate her stellar service.

• User:Donald K

  Trip type: Couples

  Nice place and reasonably well situated in the West

  12 Apr 2025

  This place was cheaper than many others in the area which made us a little shy to stay here. It was very good and the room was bigger than average.The free breakfast was a bit below average, with those scrambled eggs that might be some kind of powder. Since Smittys is actually attached to the hotel so one could imagine making some kind of deal with it to improve this place. Again the room itself was very good.

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• User:fatmanwonder

  Trip type: Family

  Great place to stay

  15 Oct 2024

  It was our third stay at this Inn, and it was nice and pleasant. Their parking is great for all sizes of vehicles and trailers. Their location is great too, just a few minutes away from the mall and there are tons of close restaurants and businesses you can visit during your stay.So far this hotel has not disappointed me or my family during our visit to Edmonton.