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The Westin Edmonton

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The Westin Edmonton

locationEdmonton, Edmonton-AB

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About The Westin EdmontonAbout The Westin Edmonton

Location

This hotel is located in Edmonton.

Facility

The hotel has a lift and features 416 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, medical assistance, a transfer service, room service, a laundry service and a hairdresser. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. Equipped with a telephone, a TV and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. For guests who wish to keep active, cycling/mountain biking and horse riding are available. Sport and leisure facilities at the hotel include a gym, bowling and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at The Westin Edmonton Amenities at The Westin Edmonton

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

612

Very Good

551

Average

290

Poor

149

Terrible

75

Recent Reviews: 1677

  • User:Alison A

    Trip type: Business

    The agent Shahil was great

    rating11 Apr 2026

    I recently had the pleasure of staying at The Westin Edmonton, and I can confidently say it was an outstanding experience from start to finish. The hotel itself is clean, comfortable, and perfectly located, but what truly made my stay exceptional was the staff.A special thank you to Shahil, who went above and beyond to ensure everything was perfect. His professionalism, friendliness, and attention to detail were truly impressive. It’s rare to come across someone so dedicated to providing excellent service, and it made a big difference in my overall experience.The entire team at the hotel was warm, welcoming, and always ready to help with a smile. It’s clear that guest satisfaction is a top priority here. I would highly recommend this hotel to anyone visiting Edmonton and will definitely be returning in the future.Thank you again for such a fantastic stay!

  • User:Leo M

    Trip type: Family

    Great rooms, service and location. Truly exemplary.

    rating28 Oct 2025

    Given the reviews I booked here with a good bit of trepidation. But the location was perfect and the price was right (comparable to the Courtyard and much less than the JW). But it turned out that we were blown away by how nice the Westin was. The rooms were wonderful with a Westin bed, ample storage and a luxurious bath/shower. The staff was warm and efficient and there was coffee/tea every morning. We had complimentary breakfast and while our first one suffered from some things that had been left to cool in the buffet thereafter we ordered a range of very tasty items from the menu. And the pool and gym were 24/7 - a welcome change from most hotels in the US. All in all we had a wonderful stay.

  • User:JulieS605

    Trip type: Family

    SWEET!!!

    rating31 Jul 2025

    Love the hotel and location……especially love the friendliness and kindness of the front desk people……and most especially ROFA!!! What a GEM she is! She even came out from behind the desk to help us with directions and recommendations!!! After a long travel day…..this means the world!!! Thank you ROFA! Thank you Westin!

  • User:Jim P

    Trip type:

    rating20 Jul 2025

    Nice central location. Very comfortable bed, firm but soft enough to be comfortable. Blackout roller blind in center of window really helps keep the room dark at night. light in shower was handy. Check in was fairly smooth, but they really push Bonvoy membership hard.poor room layout with lots of wasted space in both main room and bathroom. TV being beside the bed made it very awkward to watch and very limited channel options. Very little light in main area and very few useable electrical outlets. Wifi said it was only for Bonvoy members, signed up but still no Wifi. Walls are very thin and you can hear every noise in the surrounding rooms. Bathroom actually had more light than the main room. Carpet had a missing seam that kept snagging. Hangers were virtually unusable and should have been replaced years ago. Clock on microwave gives off so much light at night that I had to put a jacket over it. There were several human hairs on light shade, showing cleanliness is not important. Toilet paper on wall behind toilet so very hard to reach without dislocating your shoulder.Elevators require scanning your keycard, good safety feature, and it didn't really cause a slowdown as doors opened and closed quickly and you start moving quickly.Front desk wad miss. Was either really good or really bad, just depended on who you got.Lots of issues, but if you just need a place to sleep, great centrally located option, but if you intend to spend significant time at the hotel, you may want to look elsewhere. Westin Edmonton Marriott Hotels, General Manager at The Westin Edmonton, responded to this review Dear Jim, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We truly appreciate your comments as they help us identify both what we are doing well and where we need to improve.I’m pleased to hear you enjoyed our central location, comfortable bed, blackout roller blind, and found the elevator keycard system to be efficient and secure. Your positive comments about the shower lighting and smooth check-in process are also appreciated.That said, I sincerely apologize for the challenges you experienced. From the room layout and limited lighting to the cleanliness concerns and maintenance issues, this is certainly not the level of comfort and quality we strive to provide. I am particularly sorry for the Wi-Fi difficulties and the inconsistency you experienced with our front desk service—this will be addressed with our team to ensure a more reliable and welcoming experience for all guests.In order for us to follow up with the appropriate departments and address the issues you’ve highlighted, could you kindly provide us with your reservation confirmation number or let us know under which name the reservation was made? This will allow us to review the room and make the necessary changes to prevent similar issues in the future.We truly value your feedback and hope you might consider giving us another opportunity to provide you with a much-improved experience.

  • User:Sandra K

    Trip type: Friends getaway

    A pleasant stay

    rating23 May 2025

    The hotel is very nice, as would be expected from a 4* facility. The rooms were quiet and clean, although ours was a bit on the dusty side when we first checked in as if it had been cleaned days before our checkin. The heating/cooling system works quietly and effectively. Every single staff member encountered (front desk and cleaning staff) was very friendly and helpful, and our visit was enjoyable. We chose not to eat in the hotel, as the prices were quite high. One of the mattresses in our room had an exposed spring on the side, which created a few bumps and bruises until we figured out it could be covered with a couple towels over the edge of the bed. We chose not to point this out until our departure, as it was an easy fix. Hopefully the issue is resolved prior to the next guest being placed in that room.

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