Paradise Inn Suites Grande Prairie

Recent Reviews: 96

• User:5floridagal

  Trip type:

  Old tired hotel

  30 Jul 2022

  Entrance of hotel not welcoming, needs to be cleaned, lobby sort of empty, old, elevator dirty with some kind of weird smell, hallways to room outdated, old fashioned painted prison green. Room outdated, old carpet gross to bare feet, wore shoes when walking around in room. room smelled old, smelled like old cigarette smoke, ac conditioner making noise, shut it off so could sleep. Opened window. Room needs to be updated. White truck in parking lot alarm went off 11, 12 o'clock complained to front desk, told her someone riding a bike in the parking lot by truck, maybe setting off alarm and 1 o'clock went off again. Security car checked situation at this time. No alarms going off after this time. Jason Hein, General Manager at Paradise Inn & Conference Centre, responded to this review Good afternoon,Firstly we are sorry to hear about our shortfall during your recent stay. 80% of our hotel interior has been renovated. Our non-renovated rooms we have discounted until that time we do upgrade. Unfortunately the last 2 years have been devastating to many business's with Covid-19 and the lockdowns, let alone the supply chain for products.In regards to the parking lot we do take vehicle info at check-in to avoid things such as car alarms and such. Unfortunately the vehicle was not in our system and was probably a patron of the Pub.Next time you are in Grande Prairie please feel free to reach out to us directly and experience one of our renovated rooms. I am sure you will be more than happy.Sincerely,Jason HGM

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• User:MaddieRoss745

  Trip type: Family

  Okay

  26 Jan 2022

  1 elevator cannot go to 5th floor, button doesn't work.Ordered complimentary breakfast and was barely able to touch it as had appointments. Were told we could not have a box to take the leftovers. Ridiculous. So 2 platefuls or perfectly good food went in the garbage. Jason Hein, General Manager at Paradise Inn & Conference Centre, responded to this review Good morning Maddie,Firstly i would like to apologize for the shortfalls during your recent stay. I apologize for the delay in responding to you but i wanted to make sure i got the right facts from our restaurant before responding.Our elevators are serviced under contract from Otis Elevator. They work fine and the only reason i can figure why your elevator would not go to 5 is that a button may have been pressed in or stuck. Our elevators only have the ability to be locked from our service areas and banquets which neither are located on floor 5.Secondly in regards to your breakfast i have spoken directly with the manager. I am unsure the staff member who you had talked with but leftovers can be put in a to go box and taken rather than go to waste.Again we apologize for the shortfalls.Sincerely,Jason HGM

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• User:Sarahisislandgirl

  Trip type: Couples

  Love this place

  22 Jun 2021

  Clean, affordable, fantastic long term stay. Pleasant and courteous staff (especially Baloo) really nice fitness room, complimentary breakfast is real food, rooms are renovated and comfortable. Affordable for long term stay. Our #1 choice when visiting GP yearly. Jason Hein, General Manager at Paradise Inn & Conference Centre, responded to this review Thank you very much Sarah for your current review. Baloo is well liked by many and so friendly many guests love to see him. We are happy you appreciate our many renovations and courteous staff. We look forward to your next stay with us in Grande Prairie.Sincerely,GM

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• User:125rodg

  Trip type: Solo travel

  Disappointed

  27 May 2020

  I have stayed there a few times before. Those visits were good. The breakfast was good. This time the price was higher by 20. Also no breakfast. I had stayed at the Best Western a few days ago. Price was 30 less and they had a great breakfast. GeneralManagerGP, General Manager at Paradise Inn & Conference Centre, responded to this review Thank you for your current review of our hotel and we sincerely apologize for the fact we cannot offer our complimentary buffet breakfast We appreciate your concerns regarding our rates as we are competitively priced in our marketplace. At this time all Buffets in the province of Alberta have been suspended due to Covid-19 and the implemented provincial government regulations. At the same time we have taken action on this and discounted our room rates to reflect this mandated policy. Once the provincial government allows buffets to again be served we will once again offer this in our rate.Sincerely,Jason HGM

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• User:joanner522

  Trip type:

  Dirty and Run Down

  16 Dec 2019

  I believe some parts of the hotel are renovated. We did not see these parts. Our first room stunk and the bathroom had hair all over the floor. We immediately told the front desk and were promptly moved to another room (accross the hall). This one was possibly worse. These rooms have not seen a good clean in decades and everything looked straight out of the 80's. I don't imagine they've touched it since. Filthy old carpets that hadn't been vacuumed, chipped stained and falling apart furniture and fixtures, dirty wallpaper that was tearing and falling off, an old old heater radiator thing that was pumping out heat even though it was turned off and set to cold.....stuff of nightmares. We had to sleep with the window open in December to try and combat the heat and smell. We wouldn't have stayed if it wasn't for the fact that it was late at night and we had been driving all day and were exhausted. Avoid at all costs. Safari742559, General Manager at Paradise Inn & Conference Centre, responded to this review Thank you for your current review. We have completely renovated 70% of our rooms so it is disheartening to see such a negative review. Our older rooms we have discounted until the time of an upgrade. We take cleanliness seriously and review rooms daily.again we apologize for the shortfall and hope the next time you are in Grande Prairie you try one of our updated rooms for which i am sure you will be more than pleased.Sincerely,GM

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