Quality Inn & Suites

Recent Reviews: 146

• User:Akela W

  Trip type: Couples

  Low budget, low accomodations

  02 Mar 2026

  We expected to spend a nice stay. The breakfast had a good variety and the coffee was good. But hotel needs updating. Floors in the room were lifting, cobwebs all around the heating system. Corridors were freezing. Why advertize a pool when the water is cold. Temoermental hot tub as noted elsewhere. Breakfast area not cleaned. The waffle machine looks like it hasn't been cleaned in 20 years. Counter had spilled yougourt -this was at 3:00 in the afternoon. Janitor walks around with phone blaring all day long. Wouldn't recommend.

  Read more

• User:Neil H

  Trip type:

  Reasonable hotel for an overnight stop.

  15 Jun 2022

  We spent one night here whilst making a leisurely journey from Montreal to Ottawa. The hotel is on Highway 17 someway out of Hawkesbury itself. Not that there is much to see or do in Hawkesbury :-)The room we had was clean and reasonably spacious with a comfortable bed. The buffet breakfast was standard for this type of hotel but we didn't use any of the other facilities.The guy at the front desk was helpful but didn't seem to know much about the area. For example, as we didn't know the area at all, a little more help with finding somewhere to eat in the evening would have been useful.OK for a one night stop over on a journey to somewhere else.

  Read more

• User:Alli514

  Trip type:

  Would not recommend this place!

  17 Apr 2022

  The website did a great job at attracting us with its low cost, unfortunately, this place was horrible. The only reason I gave it two stars is because the bed was sort of decently comfortable and the room was at best, cleanish. The entire hotel is FILTHY. We walked down our hall and saw a bag of garbage that sitting there the entire visit. It never got picked up. It was, moved from one side of the hallway to another. You walk in and the first thing you see is a destroyed dirty couch and floor that have never seen a broom or a vacuum, let alone a mop. The carpets are deplorable and the state of the hotel is honestly gross. There was dirt and stains everywhere we looked. The pool is clean however too cold to even swim in and the hot tub is so dirty you cannot see your feet in the water when the jets are on. The floors in the pool are also filthy. I was shocked at how dirty this place was. We were too grossed out to even entertain looking at the complimentary breakfast. It was unfortunately money we will never get back and a sour 12 hours in our trip. To top it off the majority of the guests were unmasked in the hallways. The staff was courteous although we only saw them once during our stay. Overall, I would not recommend this hotel. Quality Inn & Suites Choice Hotels Canada, General Manager at Quality Inn & Suites, responded to this review Dear Alli thank you for the reviting review , we are sorry you did nt like your stay with us ,yes our couch at the reception has seen better days if you came on april 18 , we had a hockey tournement with kids running around and a wedding party and we tried our best to have all the rooms early if you came during the day and saw garbage bags in the hallway its probably cause the cleaning staff left them there while they clean the rooms or a customer set it aside cause we are still cleaning rooms with covid restrictions ,i am sorry you did nt enjoy your stay with us and since we are in ontario the mask is no longer necessary ,it seem there is nothing you like about this hotel ,we do apolgize and wish you a nice day

  Read more

• User:quietmeadows

  Trip type:

  stay away

  23 Aug 2021

  This motel is dirty and smelly with mildew in grout and calking. The uncleanliness is alarming. I had to go out and buy sanitizing wipes before I would use the bathroom. I cleaned all surfaces we would touch. The odor of mildew and who knows what else is overwhelming. The bathroom lighting is very dim so hard to do makeup. The airconditioner had a terrible rattle that only stopped if I put a pillow over one end to ease the vibration. The linens seemed clean and the pillows were good. The wifi would not work. There is not much to choose from in this area. I would advice driving further and finding something else.

  Read more

• User:Richard Mr R

  Trip type:

  Ok, for one night!

  26 Jul 2021

  I recently stayed at the hotel as it was close to everything I wanted to do and there isn't much choice in ways of hotels in Hawkesbury. The hotel is ok for one night but I would not have wanted to spend any more time there. The room was ok but needs work. The paint was chipping off the wall and the desk chair needs to be replaced and the night table by the bed had not been dusted. There were stains on my bedspread as well as the chair (which I washed off). The bathroom floor under the sink was covered in dirt or mold. I am not sure what was on the floor as I did not want to get any closer than I had too but it definitely had not been cleaned for months. The fan in the bath was broken so taking a shower really steamed up the bathroom. The hotel owner needs to invest in to some paint and updating some of the furniture as well as ensuring that every room is cleaned before guests are allowed in. On a positive side, the employees were very friendly and welcoming and the small breakfast buffet was very reasonable.

  Read more