Best Western Plus Gateway To The Falls

Recent Reviews: 81

• User:Wanderer45263514634

  Trip type: Family

  Closed pool - no reasonable discount.

  20 May 2026

  My family and I were traveling for their grandmothers memorial not for the long weekend. The day before we checked in there was nothing about the pool being closed. Day of, there was. I had picked the Best Western for the pool as a reward for my tired and emotional children after losing their grandmother. Upon arrival I was told that the pool was closed and the only discount that could be given for the missing amenity was $20. I paid almost $300 for no pool amd disappointed kids. I could have stayed elsewhere for much less for a bed.

  Read more

• User:Patricia C

  Trip type: Couples

  Great place to stay and relax after checking out falls

  05 May 2026

  A fabulous overnight stay. We came up from Vancouver for a little getaway and to see the Wells Gray Falls.The front desk staff were super accommodating and friendly. We had booked a room with two beds by accident and they kindly changed it to a king bed suite. The room was very clean and comfortable. The hotel is still fairly new (maybe 5 years), so the rooms have been well taken care of. Our room had a wet bar, fridge, microwave, and keurig coffee machine. Which came in handy as there is a Buy Low grocery store across the road.We used the pool and hot tub, which were also very well taken care of. Bonus, we had both to ourselves.Breakfast was included in our stay and was a basic hotel breakfast. Two types of eggs, hashbrowns and bacon. There was an assortment of bread items, fruit, cereal, and yogurts. Juice bar, coffee, and tea.We would definitely stay again.

  Read more

• User:Jackie S

  Trip type: Family

  Do better for the kids.

  05 Dec 2025

  So disappointed. Our minor hockey team travelled over 5 hours to support this community, booking multiple rooms, spending money locally, and staying during what is likely a slower season. And we’re already dealing with major issues, before we’ve even checked in.Found out the pool was “closed”. The front desk doesn’t have an actual answer as to why, but my guess because kids were coming to the hotel. Even worse, we learned this same thing happened two weeks ago during another tournament from another parent of a different team. At this point, it’s not an oversight, it’s discriminatory toward kids and completely unacceptable for a hotel that probably relies on youth sports for business.The problems don’t stop there. The hotel asked our team manager for a $1,000 deposit even though every room is doing their own deposit/incidentals. Our manager had to contact our treasurer to send the funds to her to pay, only for the front desk to later say, “Oh, sorry, wrong team.” The level of disorganization is unreal.We also weren’t notified about the pool closure ahead of time. A parent called to ask about her booking a couple days ago and only then was she told it was closed.Because of this experience, we will not be returning to this hotel, this town, or this tournament ever again. And we won’t be recommending the hotel to any other teams, either.The tournament originally had 8 teams registered and ended with only 6, and I can guarantee the lack of a usable pool is part of why teams are dropping out. This is a direct hit to the town, the hotel, and the hockey association that depend on these events.Do better for the community and for the kids who bring business here year after year. Families deserve better. Maria Alcantara, Sales at Best Western Plus Gateway To The Falls, responded to this review Hello,I greatly appreciate your comments. This matter will be reviewed by the management.Thank you.

  Read more

• User:Ryan D

  Trip type: Family

  Do not go with a group. No fun to be had here

  17 Nov 2025

  Would not allow kids to even play mini sticks outside the hotel, kids being harrassed for using the elevator too much. would NOT recommend to anyone staying for a group experience with kids Maria Alcantara, Sales at Best Western Plus Gateway To The Falls, responded to this review Hello Ryan,Thank you for staying with us and we appreciate your feedback.

• User:Jay B

  Trip type: Family

  Be very aware

  14 Nov 2025

  The Hotel over all was ok. But got charged extra charges to my credit card with no explanations or documentation to back up the charges Maria Alcantara, Sales at Best Western Plus Gateway To The Falls, responded to this review Hello Jay,The hotel charged/hold incidental amount at the time of arrival, however if there is no damages/incidents have been reported when you checked out, it will be credited back to your credit card. Please contact the hotel directly to clear this matter. Thank you.

  Read more