Holiday Inn Express Kamloops

Recent Reviews: 462

• User:105jordans

  Trip type: Family

  Hockey tournament, great stay awesome service

  23 Dec 2025

  We stayed for a hockey tournament, they were nice enough to let us use the breakfast room area at night so our team could have a pizza party. The staff was fantastic and the rooms were super clean. Housekeeping is perfect! They even have electric charging for my car. Kiran, Joey and Chris went out of there way to ensure our team was happy and cared for. We greatly appreciate this hotel and we look forward to coming back every year. Two thumbs up 5 star rating in my personal opinion.

  Read more

• User:SeabreezeConst

  Trip type: Couples

  Good Stay

  12 Nov 2025

  The room was clean and spacious. No issues other than we felt it was expensive. It would be more convenient if there was a restaurant in the hotel. We ate at the nearby casino. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi SeabreezeConst,Thank you for staying at our Holiday Inn Express Kamloops and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.While I am glad you appreciated the room's cleanliness, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team and use this as a reference for improvement. I hope you will consider staying with us again should your travels bring you back to the area.All the best,Glaiza G.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:dougbW3941LX

  Trip type: Family

  TEAMS LOOK ELSEWHERE!!

  10 Oct 2025

  Stayed at holiday inn express in Kamloops with 9 under baseball team. 15 rooms in total. Watching MLB playoffs in OT at around 9pm in a common lobby area that's also used for breakfast. Got approached by front desk saying tv had to be shut off due to noise. Noise was due to about 12 adults without alcohol as you weren't allowed that either. Alcohol I kind of get, I guess. The next afternoon after our games we were told we couldn't have the TV on at 3 in the afternoon because the common area is actually a breakfast area. I was given a business card with the name Narender Gurram as the manager and told to call him. Mr. Gurram was quite short and rude not wanting to listen to anything. He stipulated it was not a common area with a 55 inch tv hung on the wall but only a breakfast area. They also hid the remote like they were dealing with children. Family children went to use pool area that was poorly lit and very strong chlorine small effecting eyes and breathing. Reported to front desk and was met with little concern. Removed kids from pool. We have now heard from other teams with past experience at the Holiday Inn Express in Kamloops who experienced the same or simular treatment. There are plenty of hotels in Kamloops, as in the Coast hotel, the Thompson hotel, etc that treat their customers with respect not as a money grab. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi dougbW3941LX,We appreciate you choosing the Holiday Inn Express Kamloops for your leisure stay. We’re very sorry to hear about the difficulties your group experienced during your stay, including concerns with staff interactions, facility use, and pool conditions. This isn’t the level of service we strive to provide. Your feedback has been shared with the hotel management team for immediate review and follow-up. Thank you for taking the time to share your experience we appreciate the opportunity to improve.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

  Read more

• User:Camilo V

  Trip type: Family

  DO NOT STAY HERE. The Worst Hotel Experience of My Life.

  25 Jun 2025

  Even if every other hotel in Kamloops is sold out, sleep in your car before you book a room here. As a franchise, Holiday Inn corporate cannot help you with issues until after you check out, leaving you at the mercy of a shockingly unprofessional management team.The problems stem directly from the General Manager, Narender, who is completely unfit for the role.False Accusation & Potential Scam: We were falsely accused of smoking and threatened with a $300 fine via an unofficial note. I suspect staff may be smoking in rooms and blaming guests to collect fines, as our room smelled strongly of cigarettes when I returned.Aggressive & Unaccountable Management: When I tried to resolve the issue, the GM was defensive, talked over me, and threatened to cancel our reservation. He later claimed he had "no control" over which housekeepers enter guest rooms, a stunning admission of incompetence.Broken Promises & Breach of Trust: After losing trust in our housekeeper, the front desk assured me twice that she would not service our room again. The very next day, she was the one in our room. This is a massive service failure and breach of trust.Hostile & Untrained Staff: The GM admitted his staff isn't trained to differentiate unburnt and burnt smells, yet used their "suspicion" as a basis for a fine. The housekeeper involved escalated the situation by confronting me with, "What do you have to hide?"This hotel is a liability. The management is inept, the customer service is nonexistent, and the potential for being scammed is high. Avoid this location at all costs. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi Camilo V,Thank you for staying at our Holiday Inn Express Kamloops. We truly appreciate you as one of our valued guests.At IHG Hotels & Resorts, we take pride in offering a comfortable and welcoming environment. I’m truly sorry to hear about your recent experience—it’s certainly not the standard we aim to deliver.I’ve shared your comments with our local management team so they can take the appropriate steps to improve our service. I’ve also sent you a private message to continue the conversation and learn more about your concerns.We hope to have the opportunity to welcome you back and provide the positive experience you deserve.Warm regards,Mark Kaser T.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:Siggy66

  Trip type: Family

  A good stay

  28 May 2025

  We had a nice clean room. Parking is easy. Hotel convenient to the highway and restaurants. Breakfast was good. We have stayed here before and will return when we are back in the area again. The beds are comfortable and nice to have a little side table on the outer side of one of the queen beds - as usually there is just a middle table - we had 3 in the room and like the extra table space.

  Read more