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Holiday Inn Express Kamloops

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Holiday Inn Express Kamloops

locationKamloops, Kamloops - Sun Peaks-BC

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About  Holiday Inn Express KamloopsAbout Holiday Inn Express Kamloops

Location

This hotel welcomes guests in Kamloops.

Facility

The hotel has a lift and features 80 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include a babysitting service, medical assistance, room service, an alarm call service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A shower, a bathtub and a whirlpool bath are included the bathrooms. A hairdryer is also provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, beach volleyball, golf, a gym and a spa. A casino offers fun and entertainment.

Meals

There is a café on the premises. A continental breakfast buffet guarantees a great start to the day.

 Amenities at Holiday Inn Express Kamloops Amenities at Holiday Inn Express Kamloops

  • Facilities

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      Air conditioning

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Beach Volleyball

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

160

Very Good

177

Average

55

Poor

38

Terrible

32

Recent Reviews: 462

  • User:105jordans

    Trip type: Family

    Hockey tournament, great stay awesome service

    rating23 Dec 2025

    We stayed for a hockey tournament, they were nice enough to let us use the breakfast room area at night so our team could have a pizza party. The staff was fantastic and the rooms were super clean. Housekeeping is perfect! They even have electric charging for my car. Kiran, Joey and Chris went out of there way to ensure our team was happy and cared for. We greatly appreciate this hotel and we look forward to coming back every year. Two thumbs up 5 star rating in my personal opinion.
  • User:SeabreezeConst

    Trip type: Couples

    Good Stay

    rating12 Nov 2025

    The room was clean and spacious. No issues other than we felt it was expensive. It would be more convenient if there was a restaurant in the hotel. We ate at the nearby casino. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi SeabreezeConst,Thank you for staying at our Holiday Inn Express Kamloops and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.While I am glad you appreciated the room's cleanliness, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team and use this as a reference for improvement. I hope you will consider staying with us again should your travels bring you back to the area.All the best,Glaiza G.Case ManagerIHG Hotels & Resorts Service
  • User:dougbW3941LX

    Trip type: Family

    TEAMS LOOK ELSEWHERE!!

    rating10 Oct 2025

    Stayed at holiday inn express in Kamloops with 9 under baseball team. 15 rooms in total. Watching MLB playoffs in OT at around 9pm in a common lobby area that's also used for breakfast. Got approached by front desk saying tv had to be shut off due to noise. Noise was due to about 12 adults without alcohol as you weren't allowed that either. Alcohol I kind of get, I guess. The next afternoon after our games we were told we couldn't have the TV on at 3 in the afternoon because the common area is actually a breakfast area. I was given a business card with the name Narender Gurram as the manager and told to call him. Mr. Gurram was quite short and rude not wanting to listen to anything. He stipulated it was not a common area with a 55 inch tv hung on the wall but only a breakfast area. They also hid the remote like they were dealing with children. Family children went to use pool area that was poorly lit and very strong chlorine small effecting eyes and breathing. Reported to front desk and was met with little concern. Removed kids from pool. We have now heard from other teams with past experience at the Holiday Inn Express in Kamloops who experienced the same or simular treatment. There are plenty of hotels in Kamloops, as in the Coast hotel, the Thompson hotel, etc that treat their customers with respect not as a money grab. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi dougbW3941LX,We appreciate you choosing the Holiday Inn Express Kamloops for your leisure stay. We’re very sorry to hear about the difficulties your group experienced during your stay, including concerns with staff interactions, facility use, and pool conditions. This isn’t the level of service we strive to provide. Your feedback has been shared with the hotel management team for immediate review and follow-up. Thank you for taking the time to share your experience we appreciate the opportunity to improve.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service
  • User:Camilo V

    Trip type: Family

    DO NOT STAY HERE. The Worst Hotel Experience of My Life.

    rating25 Jun 2025

    Even if every other hotel in Kamloops is sold out, sleep in your car before you book a room here. As a franchise, Holiday Inn corporate cannot help you with issues until after you check out, leaving you at the mercy of a shockingly unprofessional management team.The problems stem directly from the General Manager, Narender, who is completely unfit for the role.False Accusation & Potential Scam: We were falsely accused of smoking and threatened with a $300 fine via an unofficial note. I suspect staff may be smoking in rooms and blaming guests to collect fines, as our room smelled strongly of cigarettes when I returned.Aggressive & Unaccountable Management: When I tried to resolve the issue, the GM was defensive, talked over me, and threatened to cancel our reservation. He later claimed he had "no control" over which housekeepers enter guest rooms, a stunning admission of incompetence.Broken Promises & Breach of Trust: After losing trust in our housekeeper, the front desk assured me twice that she would not service our room again. The very next day, she was the one in our room. This is a massive service failure and breach of trust.Hostile & Untrained Staff: The GM admitted his staff isn't trained to differentiate unburnt and burnt smells, yet used their "suspicion" as a basis for a fine. The housekeeper involved escalated the situation by confronting me with, "What do you have to hide?"This hotel is a liability. The management is inept, the customer service is nonexistent, and the potential for being scammed is high. Avoid this location at all costs. IHG Service, Owner at Holiday Inn Express Kamloops By IHG, responded to this review Hi Camilo V,Thank you for staying at our Holiday Inn Express Kamloops. We truly appreciate you as one of our valued guests.At IHG Hotels & Resorts, we take pride in offering a comfortable and welcoming environment. I’m truly sorry to hear about your recent experience—it’s certainly not the standard we aim to deliver.I’ve shared your comments with our local management team so they can take the appropriate steps to improve our service. I’ve also sent you a private message to continue the conversation and learn more about your concerns.We hope to have the opportunity to welcome you back and provide the positive experience you deserve.Warm regards,Mark Kaser T.Case ManagerIHG Hotels & Resorts Service
  • User:Siggy66

    Trip type: Family

    A good stay

    rating28 May 2025

    We had a nice clean room. Parking is easy. Hotel convenient to the highway and restaurants. Breakfast was good. We have stayed here before and will return when we are back in the area again. The beds are comfortable and nice to have a little side table on the outer side of one of the queen beds - as usually there is just a middle table - we had 3 in the room and like the extra table space.

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