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Holiday Inn & Suites London

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Holiday Inn & Suites London

locationLondon, London-ON

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About Holiday Inn & Suites LondonAbout Holiday Inn & Suites London

Location

The hotel is located just 5 minutes from Highway 401 and just 10 minutes from London's city centre. London's largest shopping centre, a wide selection of eating establishments and cinemas are within walking distance of the hotel. The bus and train stations are both about a 10-minute drive away, as are Story Book Gardens and London Casino.

Facility

Guests have a choice of 60 junior suites, 23 suites, 82 single rooms and 60 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a babysitting service, room service and a laundry service. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has 143 non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. Excellent swimming awaits guests at the indoor pool. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. After an eventful day, guests can work out and recharge in the gym.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Holiday Inn & Suites London Amenities at Holiday Inn & Suites London

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

4 km

Airport

15 km

Beach

50 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

63

Very Good

56

Average

25

Poor

19

Terrible

11

Recent Reviews: 174

  • User:Kirsty J

    Trip type: Family

    One elevator. Not great.

    rating07 Nov 2025

    One elevator for a nine floor hotel was not great. Be prepared to wait for a long time unless it’s very early morning or late evening. I took the time to write this review on my seventh minute waiting for an elevator. IHG Service, Owner at Candlewood Suites London South by IHG, responded to this review Hi Kirsty J, Thank you for staying with our Holiday Inn Hotel and Suites and for taking the time to provide feedback about your experience. It’s a pleasure having our valued guest. Thank you for your loyalty and for always staying with our hotel brands. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service

  • User:Ashley L

    Trip type: Couples

    First time, never again! 👎

    rating23 Sept 2025

    I booked a king suite room for our stay, we got 2 beds because they ran out of king rooms. I also purchased their breakfast $20 voucher, turns out restaurant was closed. They gave us a voucher for only one choice which was 2 eggs, meat, toast & hashbrowns with coffee/tea only. No substitutions & honored it at stacked (pancake place) which pancakes were NOT an option! Pool was cloudy, no hot tub & no jetted tub options for the room. Staff used the same elevator as guests. I found someone else's hair in our shower, our bathroom door could not be closed otherwise it would not open afterwards! Bed wasnt great either, pillows were garbage. I have better at home!Will never stay here again! Throughly disappointed! Location was great but that was it. Hotel needs much room for improvements! IHG Service, Owner at Candlewood Suites London South by IHG, responded to this review Hello Ashley L,It's always a delight for us to host your stays. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for being one of our valued guests and sharing your experience.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,Ronald R.Case ManagerIHG Hotels and Resorts Service

  • User:colette818

    Trip type: Family

    Clean hotel & good for groups

    rating31 Jul 2025

    The staff were very friendly and accommodating while we were there for a baseball tournament. Rooms were clean and spacious. Pool is on the smaller side and gets very warm and humid in the room but there’s a nice courtyard outside beside it. Parking was always available and easy to access. Only negative things I will mention (which are not bad at all) 1) the hand soap in the bathrooms are mounted on the wall beside the mirrors, which makes it very hard for kids to reach to wash their hands without a stool. Providing a bar soap would be helpful in this situation. 2) it was difficult to get extra towels - our booking was a family of 4 for the room, and only 2 bath towels were provided when we checked in. We called to ask for more in the evening and they said they would bring some but no one ever did, I had to walk down to the front desk to get some. The next day when our room was cleaned, they left 2 pool towels instead of bath towels which are definitely not as absorbent. They must have some kind of shortage? Again we called down for more towels, and they took over 30 mins to bring them to the room.

  • User:Kim S

    Trip type: Couples

    Few minor complaints but overall a great hotel

    rating26 Jul 2025

    First time going to London to attend a friend's wedding, and I booked this hotel because it offered what we wanted for a 2-night stay, and the reviews were good. The restaurant and gym weren't open due to renovations, but that didn't bother us as there were nearby places to eat. Right across from the hotel was a 'Stacked' restaurant so it was an easy walk to go there for breakfast. And we had no plans to work out on the weekend, so a gym closure didn't matter. Their pool was open though. We had driven almost 4 hours to get there and check-in time was 3:00 p.m. We arrived at 3:30 p.m. and were told that our room wasn't ready and it would probably be another 30-45 minutes. We weren't the only ones as there were several others waiting for their rooms. We left our luggage with the front desk and looked around stores across the street but our room wasn't ready until 4:40 p.m. Not a great start. As well, each room description indicated that there was a microwave in every room and ours did not have one. We didn't need it, but if you do need one you should double check when you arrive that one is in your room. And, we were there for 2 nights and housekeeping didn't come on our second day. We didn't need housekeeping for just 2 nights, but would have been good to have been told services had been reduced for short stays. Just minor complaints.We would still go back to this hotel though, as the location is great, with lots of free parking, staff are very friendly, the rooms and general hotel areas are very clean, and the bed was very comfortable. Hopefully the late check-in was something that wouldn't happen if we went again. The hotel provided great value for money and it is in a good area with loads of restaurants and stores in the area.

  • User:Penner246

    Trip type: Family

    A great place to stay!

    rating14 Jul 2025

    This is a great hotel and an even better location. The staff greeted us so kindly and were so helpful always.Always a friendly face!! The downside was the pool in the morning was very icky and the kids wouldn’t get in it. If you’re in the area you need to go to Earls Kitchen & bar, it’s was amazing!

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