Knights Inn London

Recent Reviews: 143

• User:erikv104

  Trip type: Couples

  Late & costly bait and switch - BEWARE

  15 Jul 2024

  I made a three-night reservation at this motel, using the third-party booker,"Bring Fido," makinf it clear that I was traveling with a large, but well-behaved, eleven-year-old Golden Retriever. Many lodging estalishments either decline to allow pets entirely, or restrict dogs to being 20 lbs or less. I was told that bringing a large dog would be fine, that there was a $25 fee per pet per visit (some places post-COVID rip off pet owners with fees as high as $75USD per pet per night, so this fee was reasonable). The cancellation policy required me to cancel by 4 p.m. on the day of my intended arrival to obtain a full refund. The day before my arrival, while driving through the torrential rains from Tropical Storm Beryl in the midwest states approaching Detroit and the U.S. / Canadian border crossings. I received an email from Bring Fido announcing that Knights Inn corporate HQ had changed its policy and was no longer accepting pets. Knights Inn gave me a choice between keeping my three-day booking (for which I had already prepaid as required by the facility) and staying WITHOUT THE DOG, who'd already traveled 1300 miles from Texas with us, or canceling the reservation for a full refund. Although Bring Fido offered to look for alternative lodging after I informed them that I would prefer canceling the reservation -- still within the policy window of getting my $277 refunded in full -- I told Bring Fido that I'd conduct an independent search. I was clear, however, that I was canceling the Knights Inn reservation as a result of their last-minute policy switch. Knights Inn's eleventh-hour move put me in a bad spot as ost acceptable places were already sold out, and we wound up at a shabby Motel 6 on a very dodgy and scary side of London, Ontario. Two days later, I got an email from a Bring Fido executive announcing, with pride, that Bring Fido had already secured my refund from Knights Inn, but the refund was only for $y7, which was nowhere close to the $277 that I had been required to pay upfront. The discrepancy hasnot been explained, and my supposition is that Bring Fido may have communicated my cancellation beyond the deadline for a full refund and left me in the position of qualifying only for somewhere around a 30% refund for never staying in a facility throughno fault of mine, besides leaving me in a position of having to stay elsewhere that was totally unacceptable (there were so many electrical outlets in the room with black marks around the prong holes, and that were not functional, it was surprising that the London Fire Dept allows this Moteat on 810 Exeter Rd to even qualify for a certificate of occupancy.All in all, my opinion is that Knights Inn (and the Exetor Rd Motel 6) arenot lodging facilities that anyone but the truly desperate should ever consider. Itis also my opinion that Bring Fido proved that their operation is neither customer-friendly, knowledgeable about the properties that it convinces to pay for them to validate on their website for pet-owning travelers to consider and, finally, any place that requires full prepayment in advance (and i am not taking about the ones that give you a choice of getting a monetary discount for prepaing a non-cancellable reservation versus paying more money to have more flexibility, but those pkaces like Knights Inn that will only accept a reservation of you pay in full, in advance, and accept draconian cancellation policies) -- any lodging place that uses that tactic shoukd signal a huge red flag to the traveler that trouble will surely arrive somehow, and dissatisfaction will be unavoidable.Moral of this long story? Avoid Knights Inn, Lomdon ontario; avoid Motel 6 at 810 Exeter Rd, London Ontario, which appears to be at the statt of what is likely a very long rehabilitation project of an ugly building from the 1960s, and be very wary of putting any faith or trust in what Bring Fido advocates Dilip Patel, Owner at Knights Inn London, responded to this review Dear Guest,Thank you for reaching out to us regarding your recent experience. We understand your concerns and would like to clarify our policy on pets at Knights Inn London.As stated in our policy, we do not allow dogs on our premises. This policy has been in place for some time and was updated post-COVID to ensure the safety and comfort of all our guests. We regret any inconvenience this may have caused.Regarding your mention of BringFido, we appreciate your feedback. However, refunds and booking issues related to third-party platforms are managed by them directly. We recommend contacting them for assistance with your specific case.If you had booked directly with us, we could have addressed any concerns regarding refunds promptly. For future bookings, we encourage guests to reach out to us directly to ensure a smooth and satisfactory experience.If you would like further assistance or have specific details about your reservation and charges, please feel free to email us at gmknightsinnlondon@gmail.com. We value your understanding and appreciate your feedback.Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you under better circumstances in the future.Best regards,Dilip PatelKnights Inn London

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• User:Wyevale

  Trip type: Family

  Never again.

  31 Dec 2021

  Run down it clean. Probably my worst hotel experience ever for appearance. I wonder if the place would ever pass an inspection given the way that the electrical is installed. Smelled cigarette smoke in the room. The management were nice but the place needs to be fresheners up big time. Guest Services, Guest Services / Front Office at Knights Inn London, responded to this review We aim to provide a comfortable stay for every guest who walks through our doors, so it's disappointing to learn that we fell short of your expectations. Feedback helps us make effective changes, so thank you for taking the time to share your insights. We'll discuss your remarks internally so that we can seize any opportunities for improvement.If your travels bring you back this way, we'd appreciate a second shot at impressing you.

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• User:originalmaestro

  Trip type: Family

  1 night stay

  18 Oct 2021

  No tissue box, no coffee/tea, no hair dryer in the room. However, everything works, EXCEPT for the male Indian front desk receptionist. Talking on the phone instead of attending to checkins. Rude and insolent when I asked for a receipt. Said I paid to a 3rd party ( hotel.com) so I cannot get a receipt!. I have stayed in >100 hotels booked under hotel.com and have a receipt every single time from the hotel/motel. Care to dispute this, Knights Inn??? Would have given a 4 rating if not for him. Guest Services, Guest Services / Front Office at Knights Inn London, responded to this review Dear Jonathan,We appreciate the opportunity to address your concerns. When it comes to third-party bookings, all changes, refunds, and invoice requests must be directed to that party, as we are unable to assist with reservations of this nature. That being said, we are very sorry that our accommodations were not as you expected. We will use your feedback to improve the experience we offer continually, and we wish you all the best in your travels ahead.

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• User:91maulikp

  Trip type: Business

  Highly recommended

  14 May 2021

  Clean and spacious roomStaff maintains high standards of customer service and courtesy Felt the stay safe as COVID protocols are followed wellVery satisfactory stay and would choose to visit this place again.

• User:bkhan67

  Trip type: Business

  Awesome Stay

  07 Apr 2021

  Best Service with Reasonable Price. Front desk staff was friendly offered me bottle of water.Room was clean and other staff was polite.Hand sanitizers located to used at various places in the lobby. Dilip Patel, Owner at Knights Inn London, responded to this review Thank you for you business and we appreciate your feedback.