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Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1

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Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1

locationMedicine Hat, Medicine Hat-AB

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About Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1About Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1

Location

This hotel welcomes guests in Medicine Hat.

Facility

The hotel has a lift and features 93 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi (no extra charge) are provided as well. A shower, a bathtub and a whirlpool bath are included the bathrooms. A hairdryer is also provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Fun on the waterslide and a relaxing soak in the hot tub offer the perfect way to unwind. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

Meals

The dining area includes a restaurant and a café. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1 Amenities at Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1

  • Facilities

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      Air conditioning

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

37

Very Good

18

Average

9

Poor

2

Terrible

10

Recent Reviews: 76

  • User:602raelened

    Trip type: Family

    Dirty and poor customer service

    rating16 Apr 2026

    Our bathroom floor was not washed when we checked in(as seen in the shared video) I went to the front counter to notify the staff of the unacceptable standards of the bathroom. The only two options they gave me is to move from a double queen to a single king which didn’t work for the size of our party. The second option was to wait for morning and have house keeping come clean it. After a hour of trying to deal with this we gave up as my daughter was there for a competition the next morning and she needed to get to sleep. In the morning I went back to the desk to discuss situation and showed the video to the new staff. She was disturbed and disgusted. She said her supervisor wasn’t in and that She would call once she spoke with her. No call. Very frustrating to have such poor customer service. IHG Service, Owner at Holiday Inn Express & Suites Medicine Hat Transcanada Hwy 1 by IHG, responded to this review Hi 602raelened,We appreciate you choosing our Holiday Inn Express and Suites Medicine Hat Transcanada Hi-way 1 for your leisure stay. Thank you for bringing this to our attention. We sincerely apologize for the condition of your bathroom upon arrival and for the inconvenience this caused you and your family. We regret that the options provided did not meet your needs and that the matter was not resolved in a timely manner. Additionally, we are very sorry that you did not receive the follow-up communication as promised, which added to your frustration. This is not the level of cleanliness or service we strive to deliver. Your feedback has been shared with the hotel management team for immediate review and corrective action. To allow us to further assist you, we kindly invite you to send your reservation details to ihgservice@ihg.com.We truly appreciate you taking the time to share your experience and apologize again for the inconvenience caused.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

  • User:Harry C

    Trip type: Business

    Out of Order/ Almost everthing

    rating30 Jul 2025

    There is no air conditioning in the lobby and hallway. Fortunately, the A/C does work in my room. Don't forget, it is a hot summer day. The A/C in the exercise room does not work as well. On top, the breakfast room comes with out-of-order pan cake maker and fridge. Better than that, only half of the toaster was working and resulted in long line up. IHG Service, Owner at Holiday Inn Express & Suites Medicine Hat Transcanada Hwy 1 by IHG, responded to this review Hi Harry C,Thank you for choosing to stay at Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1. It was a pleasure to welcome one of our valued guests. I hope everything is going well with you.We always aim to deliver a great stay experience for all our guests, and I am sorry to learn about the issues encountered during your stay. I’ve shared your feedback with our hotel management team, and I’m confident they’ll use it to help improve our services. I also sent a private message to get additional information.We truly hope you’ll give us another opportunity to provide you with a better experience in the future.Safe travels,Glaiza G.Case ManagerIHG Hotels & Resorts Service

  • User:brithilde

    Trip type:

    rating20 Jul 2025

    Holiday Inn used to be our favourite place to stay. We come here a couple times a year for a weekend getaway as my kids love the waterslide. This time I wasn’t as happy as previous stays. Our room smelt terrible and the walls were dirty. The pool area smelt like sewer. Very limited options at the breakfast, lots of the food trays were empty. Next trip we will look at staying somewhere else. IHG Service, Owner at Holiday Inn Express & Suites Medicine Hat Transcanada Hwy 1 by IHG, responded to this review Dear brithilde, Thank you for choosing our Holiday Inn Express & Suites Medicine Hat Transcanada Highway 1 and providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our room's cleanliness, our pool and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's sleeping quality and the hotel's location were still appreciated. Please grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

  • User:Siggy66

    Trip type: Family

    A good stay

    rating24 May 2025

    Hotel was conveniently located and close to the highway, and shops. The room was a nice size, comfortable and clean. A nice amount of counter space in the bathroom - always a plus. The gym was well appointed, easy parking and the pool looked like it had a fun water slide.

  • User:Dean G

    Trip type: Couples

    We stayed one night our room was very clean and quiet. Great value

    rating20 Feb 2025

    We stayed one night. Our room was very clean, comfortable and quiet. We enjoyed the swimming pool and hot tub. Check in was quick and easy. Parking was abundant with an electrical outlet to plug the block heater for our vehicle. I feel I received great value for cost

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