Le Quintessence

Recent Reviews: 758

• User:ejallesneto

  Trip type:

  Great Stay — Housekeeping Timing and Attention Could Improve

  23 Feb 2026

  Overall, our experience was very good, and I would definitely come back. That’s exactly why I’m sharing this feedback.Room cleanliness — especially the carpets — could improve, and the housekeeping team should also be more punctual, particularly when a specific cleaning time is requested at the front desk.With better attention to detail and improved timing, the experience would be truly excellent. Marketing Gestion Quintessence, Directeur général at Hotel Quintessence, responded to this review Dear Mr. Jalles Neto,Thank you once again for taking the time to share your impressions following your recent stay with us, and for your thoughtful and constructive feedback.We are very pleased to know that, overall, you had a very good experience and that you would consider returning to Hôtel Quintessence. Your comments regarding the beautiful setting and the quality of the stay are sincerely appreciated.As mentioned in our previous correspondence, we also want to thank you for bringing the points regarding housekeeping timing and the condition of the carpets to our attention. Your observations have been shared with our housekeeping team so that we may continue to refine our attention to detail and ensure better coordination when a specific cleaning time is requested through the front desk.In addition, some of our older suite carpets are scheduled to be refreshed following the winter season as part of our ongoing efforts to maintain the highest standards of comfort throughout the property.We truly appreciate your willingness to share this feedback with us. It is through comments such as yours that we are able to continue improving the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back to Mont-Tremblant and providing you with an even more seamless stay on your next visit.Warm regards,The Hôtel Quintessence Team

  Read more

• User:lzny1018

  Trip type:

  Amazing Ski Trip

  22 Feb 2026

  Beautiful hotel in an amazing location. Everything was top notch from the ski concierge, incredible food at the restaurant to afternoon hot cocoa/warm cookies. Staff is warm and friendly and there for your every need. Stayed in the presidential suite for 6 nights and the room was just amazing- so big with 3 fireplaces and a private terrace with hot tub. Cannot wait to book another trip to the hotel. Marketing Gestion Quintessence, Directeur général at Hotel Quintessence, responded to this review Dear lzny1018,Thank you very much for sharing yet another wonderful review following your recent ski trip with us. We are truly delighted once again to know that your stay at Hôtel Quintessence was so memorable.It is especially rewarding to hear that you enjoyed the unique lakeside location of the hotel, the attentive service of our ski concierge team, the dining experience at the restaurant, as well as the afternoon hot cocoa and warm cookies. These small touches are part of the moments we love creating for our guests after a day on the mountain.We are also very pleased that your six night stay in the Presidential Suite was such a highlight. Its spacious layout, fireplaces, and private terrace with hot tub are indeed designed to offer a relaxing retreat after a day of skiing.Your kind words about the warmth and attentiveness of our team mean a great deal to all of us. We will be sure to share your comments with the entire staff.We look forward to the pleasure of welcoming you back to Mont-Tremblant for another memorable stay.Warm regards,The Hôtel Quintessence Team

  Read more

• User:Ken S

  Trip type:

  Beautiful Hotel, Great People and Great Food!

  13 Feb 2026

  We stayed 4 nihts at this property - wonderful team of people from Elliott (a valet and ski instructor) to the team at the wine bar. Neat to be able to have a fireplace in the rooms. Marketing Gestion Quintessence, General Manager at Hotel Quintessence, responded to this review Dear Ken,Thank you very much for taking the time to share your kind comments following your recent stay with us. We are delighted to know that you enjoyed your stay with us and that the experience of our team, the cuisine, and the comfort of your suite all contributed to a memorable visit.Your kind words about Elliott will certainly be shared with him, as well as with our Wine Bar team. It is always rewarding for our colleagues to know that their care and dedication helped make a guest’s stay special. We are also pleased that you enjoyed the fireplace in your room, which is indeed one of the features many of our guests appreciate most, especially during the winter season.Thank you again for your thoughtful review. It would be a pleasure to welcome you back to our establishment during your next visit to Mont-Tremblant .Warm regards,The Hôtel Quintessence Team

  Read more

• User:Susan B

  Trip type: Solo travel

  Perfect Hotel - but the pool is too cold

  04 Feb 2026

  If I could, I would give this hotel six stars for its ambience, room decor, tranquility, food, lake views and service. Everything was just perfect, if not sublime, - except for the pool. The pool's location and view is simply stunning - but it is not heated as advertised. During my stay, up to 9 guests were clustered in the small jacuzzi and no one was in the pool. Those that ventured in visibly shivered and did not stay long. I had booked a getaway at Quintessence *because* of the beauty of the pool as shown on the website. The photos are accurate.I was expecting an experience similar to a warm mineral pool at other spa hotels where you can just soak and unwind. That was just not possible. Staff insisted that the pool was heated and that the water cooled due to breeze from the lake. Not a valid excuse - and guest actions showed this. The pool was too cold on sunny days in *August* If other resorts close to water (Oak Bay in B.C., Manoir Hovey near Magog, Nordic- themed outdoor spas, etc.) can get this right *year-round*, then so can this hotel, which is otherwise excellent in every way. This is really the only issue that would prevent me from returning to Quintessence. Marketing Gestion Quintessence, Directeur général at Hotel Quintessence, responded to this review Dear Guest,Thank you very much for taking the time to share such a thoughtful and detailed review. We are truly grateful for your generous comments regarding the ambience, decor, lake views, cuisine and service. Knowing that so many aspects of your stay were memorable means a great deal to our entire team.I am, however, sincerely sorry to learn that the pool temperature did not meet your expectations and that this affected your ability to fully enjoy the experience. We understand how important this feature can be, especially when it plays a role in choosing a destination, and I regret that it did not correspond to what you had hoped for.To provide some clarification, our outdoor pool operates differently depending on the season. During the summer period, from mid June until October 15, the water is maintained between 74 and 80°F (23.3 to 26.7°C). This information is noted on our website, although your comments are very helpful in reminding us how important it is that these distinctions be clearly understood in advance and communicated consistently by our personnel during the stay. Guest comfort is very important to us, and we regularly monitor temperatures and equipment to ensure the system is functioning as intended.We would sincerely appreciate the opportunity to look more closely into your experience. If you are willing, please feel free to write to us directly and share the dates of your stay so that we may review the situation in detail with our team and ensure everything was operating correctly at that time. Feedback such as yours helps us refine both our communication and our guest experience.It is encouraging to know that, aside from this point, your stay was so enjoyable, and I truly hope we may have the opportunity to welcome you back in the future. Should you ever consider returning, please do not hesitate to contact us directly. We would be pleased to assist in planning a stay that aligns as closely as possible with your preferences.Thank you again for your candid feedback and for your kind words about so many aspects of your visit.Warm regards,The Hôtel Quintessence Team

  Read more

• User:mariabelm0nte

  Trip type:

  EXCELLENCE

  05 Jan 2026

  Exceptional service; it was a dream stay! The refuge clagett was heavenly. Looking forward to our return. Marketing Gestion Quintessence, General Manager at Hotel Quintessence, responded to this review Dear guests,Thank you very much for your wonderful comments. We are delighted to hear that your stay felt like a dream and that you enjoyed the exceptional service and the peaceful atmosphere of Refuge Clagett. It means a great deal to us that the experience left such a lasting impression. We truly look forward to welcoming you back for another unforgettable stay.Kind regards,

  Read more