Fairmont Le Chateau Montebello

Recent Reviews: 3281

• User:Melanie A

  Trip type: Family

  Mixed experience

  14 Aug 2026

  Our family of 2 adults and 2 children just stayed here for 3 nights. Overall, we had a good time, the grounds are beautiful, and the activities plentiful. The breakfast buffet was also delicious and full of variety. The staff were friendly as well.That said, for a fairmont property and the price, several aspects were below the standard we would expect. Our room was not fully stocked upon arrival (e.g., the body wash had not been refilled, the light on the makeup mirror was not working, the blankets and pillows promised for the pullout bed were missing). We also learned, upon arrival, that there was an issue with the water in the region, and so the water was not drinkable. Though this was out of the property’s control, the room was not stocked with bottled water. When we did request all these things, the hotel staff did attend to them, but we would have expected them to be ready to begin with. In addition, we appreciate that fairmont properties are classic and this property is historic. That said, aspects of the property were in a state of disrepair. For example, the carpets in the rooms were filthy and full of stains, and no longer secured to the floor, and the room bathroom had not been updated probably ever. The outdoor pool was nice to spend time in and the grounds around it nice, but it could use a paint job and cleaning (the scum lines need some serious scrubbing). On a positive note, at some point the mattresses in the rooms had likely been updated as the bed was very comfortable. While the staff were extremely friendly, we are used to somewhat more upscale service at other 4-5 star hotels/resorts (e.g., towels and umbrellas being set up around pools by staff).Overall, we had a good experience, but it was below our expectations for the price and for a fairmont property. Guest Experience Manager , Service clients/Réception at Fairmont Le Chateau Montebello, responded to this review Thank you for taking the time to share such a thoughtful and detailed review. We are pleased to know that your family enjoyed the beautiful grounds, the variety of activities, our breakfast buffet, and especially the friendliness of our team.We also appreciate your comments regarding the preparation of your room upon arrival. While our team was happy to assist once these items were brought to our attention, we understand how having everything readily available from the beginning contributes to a smoother arrival experience. Regarding the regional water advisory, although this situation was beyond the hotel’s control, we recognize the importance of making alternative drinking water easily accessible to our guests.As a historic resort, Château Montebello has a very distinctive character, and maintaining that heritage while continuing to improve the comfort and condition of the property remains an important priority. Your observations regarding the carpeting, bathroom, pool area and overall presentation are valuable and will be shared with the appropriate teams.We are grateful that, despite these points, your family had an enjoyable stay and found the beds comfortable. We also appreciate your perspective regarding the level of service expected from a Fairmont property. Feedback from guests familiar with other luxury resorts helps us continue refining the experience we provide.We hope to have the pleasure of welcoming your family back to Château Montebello for another enjoyable stay.Sincerely,Fairmont Le Château Montebello

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• User:OurPerspective

  Trip type: Family

  Perfect family stay

  09 Aug 2026

  Our family stay at Fairmont Le Château Montebello was outstanding — a true 5-star experience with a character all its own. Unlike other Fairmont properties that lean into polished luxury, Montebello offers something more authentic: a heritage lodge atmosphere that feels warm, lived-in, and genuinely welcoming. From the moment we arrived, it felt like home.The rooms reflect that same charm. They’re smaller than in many modern Fairmonts, but full of character — cozy, comfortable, and perfectly aligned with the resort’s historic feel. It’s a refreshing change from the typical luxury-hotel blueprint.The range of activities is exceptional and ideal for families. We spent our days running, cycling, paddle boarding, and canoeing, all surrounded by beautiful scenery that makes every moment feel special. The pools were another highlight — clean, inviting, and perfect for relaxing after being outdoors.Breakfast was simply incredible — the best we’ve had in a hotel in a long time. High-quality ingredients, great variety, and staff who were consistently friendly and attentive. It set the tone for each day and became something we genuinely looked forward to.Montebello combines luxury with authenticity, comfort, and a sense of place that’s hard to find elsewhere. A fantastic family stay, and one we’d return to without hesitation. Guest Experience Manager , Service clients/Réception at Fairmont Le Chateau Montebello, responded to this review What a pleasure to read about such a wonderful family stay at Fairmont Le Château Montebello. We are truly delighted that the authentic character of the property, the warmth of our historic lodge atmosphere, and the comfort of your room made you feel at home from the moment you arrived.It is especially rewarding to know that your family enjoyed so many of our outdoor activities, from cycling and running to paddle boarding and canoeing, as well as time spent relaxing by the pools. Your kind words about breakfast and the attentive service provided by our team are equally appreciated and will be shared with them.Thank you for capturing so beautifully what makes Montebello unique. We are grateful for your recommendation and look forward to welcoming your family back for another memorable stay.Sincerely,Fairmont Le Château Montebello

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• User:Tinamaje

  Trip type: Family

  Charming hotel

  10 Jul 2026

  Charming, rustic property in a scenic location. Staff were very helpful & friendly - especially the girl serving at the bar. The initial, renovated room we booked was very compact so we upgraded to a larger room which was much better. Enjoyed the varied breakfast options - delicious smoothies. Many recreational options available - hot, sunny weather allowed us to spend some time at the outdoor pool. Perfect hotel location for a visit to Parc Omega! Guest Experience Manager , Service clients/Réception at Fairmont Le Chateau Montebello, responded to this review Thank you for sharing your experience following your stay at Fairmont Le Château Montebello.We are delighted that you enjoyed our scenic setting, recreational activities, breakfast selection, and the warm service provided by our team. We are also pleased that the room upgrade made your stay more comfortable and that you were able to enjoy the outdoor pool and our convenient location near Parc Omega.We hope to welcome you back again soon.Margaux WRZOSEKFront Desk SupervisorFairmont Le Château Montebello

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• User:G4328IHrobertl

  Trip type: Family

  Home away from home .

  06 Jul 2026

  Our cottage away from home . Chateau Montebello has been our summer and fall and winter and spring getaway for many years . Service and staff are outstanding they always go above and beyond to make our stay so magical . We always look so forward to our next . Chateau Montebello will always be our home away from home ?????? Guest Experience Manager , Guest Services / Front Office at Fairmont Le Chateau Montebello, responded to this review Dear Robert,Some reviews are especially meaningful, and yours is certainly one of them.Thank you for your continued loyalty to Le Château Montebello over the years. Knowing that the Château has become your "home away from home" through every season is one of the greatest compliments our team could receive.It is truly rewarding to hear that our colleagues continue to make each stay feel magical by going above and beyond. Your heartfelt words will be shared with the entire team, as they are a wonderful reminder of why we do what we do.We can't wait to welcome you home to Le Château Montebello again for your next getaway.Sincerely,Luc SimonnetFront Office Supervisor

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• User:PaulandKimsy

  Trip type: Couples

  Lovely setting and relaxing venue

  28 Jun 2026

  Spent a few nights here on a Canadian road trip.Lots of pros: Good breakfast choice (could do with more fruit). Comfortable room. (We did upgrade on arrival!). Beautiful peaceful location, well kept. Stunning core to hotel, fantastic design. Very wilderness lodge feel. Great bar staff, nothing is too much trouble. Also breakfast and dinner team were very helpful. Complimentary parking. Cons: Reception staff generally were ok but a couple were extremely abrupt and actually only appeared happy when attempting to upsell. Not a pleasant check in process but we have fed back to the manager, so no more to be said. Guest Experience Manager , Service clients/Réception at Fairmont Le Chateau Montebello, responded to this review Dear Paul and Kimsy,Thank you for taking the time to share your experience at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed the beautiful setting, comfortable accommodations, and our dedicated bar and dining staff. It is wonderful to know that you appreciated the unique design of our hotel and the peaceful location.We genuinely value your feedback regarding the reception team's demeanor. While it is encouraging to learn that you have already communicated your concerns to our management, we understand the importance of a welcoming check-in experience. Your insights will be taken into consideration as we strive to enhance our service standards across all areas of the hotel.We hope to welcome you back in the future for another enjoyable stay.Best regards,Margaux WRZOSEKFront Desk SupervisorFairmont Le Château Montebello

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