Doubletree By Hilton Pointe Claire Montreal Airport West

Recent Reviews: 454

• User:Alexandria F

  Trip type: Business

  Canadian’s do it Best

  22 Apr 2026

  10 stars!!!! I’d be happy to give up my citizenship. The Salade Fraîcheur Au Parfum De Pêches/ Baby Arugula And Radicchio Peach Salad is sublime. The scene at Marquis has such a chic vibe. The staff is so compassionate and very attractive, I might add. Can’t wait to come back. Request something on the 9th floor to view the skyline and beautiful mountain scenery. I indulged guilty in 2 cookies. I feel no shame. Thank you, DoubleTree Team, for a wonderful stay.

  Read more

• User:linda C

  Trip type: Family

  Language

  06 Apr 2026

  Bonjour, our room was perfect. But unfortunately the staff at the front area we dealt with were very disrespectful and rude. We are french speaking quebcois and your employee refused to speak in french when my husband asked to be served in french.. I was staying with a group of 8 year old hockey group. The group were 40 french speaking clients . There was a small problem in a salle that they had reserved on the Friday evening and a english only employee was sent to resolve it. I could not believe this happened, of course his comments were not welcomed by the french speaking parents, and I cannot blame them. If tables were turned it would be on the evening news as a discrimination incident against english people in Quebec. My husband went to the front desk with my granddaughter to try to solve the problem but again the woman did not speak french. She refused to give her name and made a smart remark in english thinking they did not understand english. When the french speaking quebec clients are treated like that in their province it does not give your establishment a very good name. I will also be filing a complaint with the Quebec language commission Hotel Staff, Guest Services / Front Office at DoubleTree by Hilton Pointe Claire Montreal Airport West, responded to this review Bonjour,Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience. Bien que nous soyons ravis que votre chambre ait été à la hauteur de vos attentes, nous sommes profondément désolés et interpellés par les lacunes de service que vous décrivez.La situation que vous avez vécue avec notre personnel de réception est inacceptable. Nous croyons fermement que chaque client doit pouvoir être servi dans la langue officielle de la province, et le manque de respect que vous rapportez ne reflète aucunement les standards d'accueil que nous exigeons de nos équipes.Sachez que nous prenons vos commentaires très au sérieux. Une enquête interne est déjà en cours pour identifier les manquements signalés, tant au niveau de la barrière linguistique que de l’attitude du personnel envers votre groupe de hockey. Nous regrettons sincèrement que cet incident ait assombri le séjour de vos jeunes joueurs et de leurs parents.Cordialement,

  Read more

• User:Bruna_M_Jorge

  Trip type: Family

  Needs Urgent Renovations

  21 Mar 2026

  Stayed at the hotel for one night. The room was spacious and clean, but very cold. The air conditioning and heating system was not working and was also quite noisy. The staff came to try to fix it, but were unable to resolve the issue. Unfortunately, the cold conditions caused my daughter to get sick. Doubletree Pointe-Claire, Guest Services / Front Office at DoubleTree by Hilton Pointe Claire Montreal Airport West, responded to this review Dear BrunaThank you for your feedback.We’re sorry to hear that your room was too cold and that the heating system was not working properly during your stay. We also apologize that our team was unable to resolve the issue at the time.We are especially sorry to hear that your daughter became unwell, and we truly hope she is feeling better now.Please be assured that we will review this matter with our maintenance team to prevent this from happening again.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future.

  Read more

• User:Lois P

  Trip type: Family

  Bad customer service

  16 Jan 2026

  It's my first time at this hotel and we've rented a room for the weekend because my daughter is in a local ringette tournament. I was looking forward to this family vacation and heard that it a nice hotel. When entering the hotel it appeared very clean, new ,and up to date. I called ahead to make sure my room was clean, with which the person on the phone replied, yes, your room is ready for early check-in. Being 2 and 1/2 hours away and just arriving we headed to the hotel to check in. When I arrived I was told that my room that was assigned to me was not in fact not clean, so I waited for a room to come up. 30 minutes later I was given a room and we headed up to drop our stuff and leave again because we were now on a time crunch to make it to my daughter's first game. As we got out of the elevators, I noticed our room was right outside of all of the elevators. Unfortunately this room wouldn't work for us because my youngest daughter wouldn't sleep well, nor my oldest who is playing in a tournament all weekend. I called front desk inquiring about another room right away and I was told" sorry, this room was your assigned room, we can't change your room now". Which in fact, this was not my assigned room because my assigned room that was supposed to be clean was not actually clean on my arrival. So I was given an alternative room. When I informed her of this the answer was still ,no! Not very impressed at all to say the least with the customer service. Waiting 30 minutes to get another room when my initial room was already supposed to be clean, and then getting a room outside of a stack of elevators. Just being told simply no we cannot accommodate you whatsoever is terrible customer service . Not to mention their TVs are quite outdated. You cannot even get Netflix or hook up your phone to the television , it's pretty much cable. I would not suggest this place, unless you plan on not staying in your room whatsoever. Hotel Staff, Guest Services / Front Office at DoubleTree by Hilton Pointe Claire Montreal Airport West, responded to this review Dear 344loisp,Thank you for choosing to stay at the Doubletree by Hilton Pointe-Claire and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensurethe necessary guidelines are in place to prevent this issue from occurring in the future.Once again, thank you for your valued feedback.

  Read more

• User:ikennan2019

  Trip type: Family

  Your vehicle must be stolen in their parking lot. Please don't visit with your vehicle if it's absolutely necessary that you mus

  12 Nov 2025

  Avoid this place. Your vehicle must be stolen and never be found.If you must stay here, don't ever drive in with your car. Hotel Staff, Guest Services / Front Office at DoubleTree by Hilton Pointe Claire Montreal Airport West, responded to this review Dear ikenana2019,We would like to sincerely apologize for the great inconvenience you faced due to the loss of your vehicle while parked at the Hotel. We truly sympathize and share your frustration. Although our lot is under 24 hour video surveillance and constant patrols of our lot are undertaken the occasional incident does occur. This type of incident is not isolated to our Hotel as Montreal in general and the airport area is affected. We work closely with the local authorities on prevention and assist in their investigations and to avoid these type of occurrences.Again, we sincerely apologize for the terrible inconvenience due to the loss of your vehicle.Sincerely,

  Read more