Embassy Suites By Hilton Montreal

Recent Reviews: 3007

• User:Laurel F

  Trip type: Family

  Great Hotel. Great Experience.

  27 May 2026

  I rarely write reviews, but I felt compelled to after such a wonderful experience at the Embassy Suites. We were visiting Montreal for the first time for the F1 race, and the entire staff made our stay exceptional. Everyone was incredibly helpful, accommodating, and genuinely lovely throughout the weekend.The concierge team was terrific, and the hotel was impressively well staffed despite the huge crowds. The breakfast each morning was excellent, and the nightly happy hour was such a fun touch after long days at the race.Special shoutout to Bernie and Joey for all their hard work and for handling the busy crowds with such great energy and professionalism. The location was also fantastic and made getting around so easy.Thank you for making our first trip to Montreal such a memorable one! Kelly Giagnacovo, Guest Services / Front Office at Embassy Suites by Hilton Montreal, responded to this review Dear Laurel,Thank you so much for your lovely words! We are very pleased to hear that you enjoyed your stay in our hotel during the F1 race. Also thank you for recognizing our team, we will be sure to pass on your kind comments! We strive to provide caring, engaging and gracious service to our guests. it was a pleasure to have you as our guest and hope to welcome you back for the next race! Kind regards,front desk assistant director.

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• User:SFWWard

  Trip type: Family

  Perfection!

  12 May 2026

  The Embassy Suites Montreal was perfect! The front desk and concierge staff was pleasant and accommodating with all requests and questions. The large suite was extremely clean upon arrival and housekeeping did an excellent job maintaining the cleanliness and restocking fresh towels throughout the stay. The pillow top bed was plush and amazingly comfortable. The bedding and towels were all high quality. The shower had great water pressure and plenty of hot water. The 5:00-7:00 reception with complimentary wine, beer, cocktails and snacks was held in the very clean bar and restaurant area. The restaurant staff and bar tenders were eager to please. The complimentary breakfast was also in the restaurant offering many light and hearty options including a made to order omelet and pancake station. The breakfast staff was bustling to keep tables clean and food replenished. The location is very convenient-steps from the Old Montreal and Old Port areas and seemed very safe during the day as well as after dark. I prefer to stay in Hilton properties because they are consistently clean, well maintained and a good value for the price. I was hesitant to book this property with construction and remodeling concerns mentioned in reviews but we did not see or hear any signs of construction throughout our stay. Our room was always very quiet and we were even facing the street. The Embassy Suites Montreal is one of the best Hilton properties that I have experienced! Freyja Rizkallah, Guest Services / Front Office at Embassy Suites by Hilton Montreal, responded to this review Hello, Thank you for choosing to stay with us and for sharing such a wonderful, detailed account of your experience. We truly appreciate you taking the time to highlight the various aspects of your visit. It is a pleasure to know that you found our location convenient and your suite to be clean and comfortable. We are especially grateful for your kind words regarding our front desk, concierge, and restaurant teams; our staff takes great pride in being attentive to our guests' needs, and we will be sure to share your praise with them. We are also glad that the evening reception and breakfast offerings added value to your stay. While we are indeed undergoing a phased renovation to further enhance our facilities, we are delighted that it did not impact the tranquility of your visit. Knowing that we rank among your favorite Hilton properties is the highest compliment we could receive. We look forward to welcoming you back to the Embassy Suites Montreal in the near future. Best Regards, The Front Desk Supervisor.

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• User:Adelaide_Hills

  Trip type: Couples

  What a buzz - great location, great service from staff and superb vibe located right on edge of old historic Montreal

  07 May 2026

  Arrived via short 2 minute walk from Place-d Armes Metro station, superb location on the edge of old historic Montreal- we were greeted by the lively restaurant buzzing with activity from the *** Early in your stay if you've not experienced Montreal we highly recommend doing the Tour of Montreal Underground City to obtain a firm grounding of the city to learn how best to get around, its highlights and history. See if you can booking with Misha whose informative and engaging tour was first class (in English or French). ***In addition to the Embassy Hotel's Restaurant/ Bistro's positive vibe and 'great' attentive service from all of the staff that would make the owner and managers of the hotel proud, the suite we enjoyed was spacious, clean and had 'the most comfortable pillow top bed' we have experienced in decades.The bed was delightful and reminded us of a relaxing deep bed we had at the Fairmont San Francisco many years ago that set the standard for comfort and restfulness. The expression of climbing into bed was fitting for our suite.Our suite hadva lounge overlooking the cobbled street of old Montreal and had a relatively large kitchen. All you need to do is ask for crockery and cooking items.The staff were a highlight. The more senior Concierge provided us valuable stories and advice, and as mentioned earlier the Restaurant/ Bistro serving staff were first class both in the evenings and breakfast shifts. The only area for improvement in this area was the importance of the front desk young woman and the young man on Concierge Desk to take time to greet and acknowledge each and every guest as they come and go. We felt their fixation on their phones / computer screens at the expense of simply acknowledging guest was a let down, and relatively easy to address to lift the Hotel to the high level of customer experience it deserves.In leaving the hotel we both felt sad as our time at this Embassy Suites Montreal was so enjoyable and fun! Freyja Rizkallah, Guest Services / Front Office at Embassy Suites by Hilton Montreal, responded to this review Dear Adelaide,Thank you so much for taking the time to share such a detailed and vibrant review of your recent stay with us. We are thrilled to hear that you enjoyed our location and that our pillow-top beds provided a level of comfort reminiscent of your fondest travel memories. It is also wonderful to know that the Underground City Tour added such value to your Montréal experience—we truly appreciate the recommendation!We are especially proud of our restaurant team and our Concierges for providing the attentive service we strive for. However, we also appreciate your honest observations regarding the atmosphere at the front desk.Please rest assured that our team is always dedicated to our guests, even when they appear focused on their screens. In today’s digital age, our Front Desk and Concierge staff are constantly managing guest requests, answering inquiries via third-party websites, and responding to real-time messages through the dedicated Hilton chat system. While they are often working hard behind the scenes to ensure every guest’s needs are met through these digital platforms as well as in person, your feedback serves as a great reminder of the importance of a warm, personal greeting for those walking through our lobby.We have shared your comments with our leadership team to ensure we balance our digital responsiveness with the high-touch, face-to-face hospitality our guests deserve.It was a pleasure having you with us, and we certainly hope it isn’t too long before you "climb into bed" at the Embassy Suites Montréal once again!Warm regards,Front Desk Supervisor.

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• User:B6752BCdanw

  Trip type: Business

  Room is a hot box, temperature over 80 degrees, NO AIR. Room filfy and dirty

  28 Apr 2026

  EMBASSY SUITES MONTREALWe checked in earlier today April 29th) room 1107 and found the temperature in the room at 87 degrees !! We turned on the air conditioning and after 3 hours the temperature dropped to 84 degrees. A sweat box !We tried to open the window for air and only one window opened so we had to get maintenance to come to our room to open the other window. The maintenance guy said the air conditioning is out of service !! He said there was a notice left on top of the front desk but we did not notice it when we checked in.We were NOT notified of this prior to our arrival 😡🤬...Because all hotels are booked in the area for the SIAL show, we could not move from this hotel and are stuck.We are staying another night and checking out Friday.Add to this, there is only one elevator working and that means long line-ups for the elevator and with no air conditioning in the building elevators were hot and crowded !! 🤬😡In addition, the room was dirty and filthy and smelled of dog.The couch and chairs very uncomfortable to sit it. The couch is broken at one end making it impossible to sit there.This is certainly one of the worst stays we have ever had at a Hilton hotel 😡I would appreciate your attention to this urgent matter and we need a response. HELP !!THIS IS UNACCEPTABLE !Please advise.ThanksDan Freyja Rizkallah, Guest Services / Front Office at Embassy Suites by Hilton Montreal, responded to this review Dear Mr. Dan,Thank you for sharing your feedback regarding your current stay. We sincerely apologize that your experience has not met the standard expected of a Hilton property.Please be advised that while we strive to notify all guests of these works prior to arrival, when a reservation is made through a third-party booking site, we do not receive private contact information—such as email addresses or phone numbers—until the time of check-in due to privacy regulations. This unfortunately limits our ability to communicate property updates to you in advance of your arrival.I have attempted to reach you via telephone and have left a voicemail, as I would like the opportunity to address these concerns directly and work toward making the remainder of your stay more comfortable. Please get in touch with us at your earliest convenience.We appreciate your patience as we work to improve our facilities and look forward to connecting with you soon.Sincerely,Front Desk Supervisor

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• User:Jonathan65065

  Trip type: Business

  Construction and Fruit Flies! Avoid for now.

  05 Apr 2026

  The hotel is in a nice location if you want to look around old Montréal, but unfortunately that’s where the good parts of this hotel end. The hotel is currently under renovation/construction, and they started every morning before 7am! There is no mention of this on their website, and when I mentioned it to the front desk, they seemed nonplussed. Surely there must be some rule that they can’t start work that early in the morning! Also, as others have noted, there is a terrible fruit fly infestation in the restaurant where the breakfast and evening reception are located, made for an unpleasant eating experience to say the least. To sum up, I would avoid this hotel until the renovations and fruit fly issues are solved. Kelly Giagnacovo, Guest Services / Front Office at Embassy Suites by Hilton Montreal, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We’re pleased to hear that you enjoyed our location in Old Montréal, though it’s clear the rest of your experience did not meet expectations, and for that I sincerely apologize.Regarding the renovations, we understand how disruptive construction noise can be, especially early in the morning. We do make every effort to inform our guests of ongoing work through our website and booking platforms, and I’m sorry if this was not clearly communicated at the time of your reservation. Your comments about the early start time are noted, and we will review this with our team to ensure we remain respectful of guest comfort while work is being completed.I also want to address your concerns about the fruit flies in the restaurant. This is certainly not the experience we aim to provide. Please be assured that our team is actively working to resolve this issue as quickly and effectively as possible, and your feedback has been shared with our food & beverage department for immediate attention.We truly regret that your stay did not reflect the standards we strive to uphold. Your comments are valuable and help guide our improvements. We hope you might consider giving us another opportunity in the future once these matters have been fully addressed.Kind regards,front desk assistant director.

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