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Fairmont The Queen Elizabeth

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Fairmont The Queen Elizabeth

locationDowntown, Montreal-QC

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About Fairmont The Queen ElizabethAbout Fairmont The Queen Elizabeth

Location

This hotel is located in downtown Montreal, directly connected to 7 shopping malls and 2 metro (subway) stations, via the train station. The hotel is within walking distance of Old Montreal and the main shopping district, as well as restaurants, night clubs and pubs, etc.

Facility

1039 rooms are located on 21 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (for a fee) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

The freshwater pool complex includes indoor and outdoor pools, which are in part heated, as well as a children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Active guests can enjoy cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium.

Meals

Various dining options are available, including a dining room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, Diners Club, JCB and MasterCard.

Amenities at Fairmont The Queen Elizabeth Amenities at Fairmont The Queen Elizabeth

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1007

Very Good

437

Average

222

Poor

136

Terrible

88

Recent Reviews: 1890

  • User:bluedelta

    Trip type: Couples

    Friendly, luxury hotel in great location.

    rating17 May 2026

    From check in to check out excellent service. Pascal checked us in and was informative & thorough. The staff at breakfast in Roselys were very welcoming & friendly. We had a King room with a view of the city and Montreal circle- - wow! The room was more European size (smaller than US), but very well laid out and linens/bed comfy and very clean. The only negative is the size of the shower, BUT only if you are over 6'4" and heavier then I might ask about getting a room with a larger shower. Great gym with staff person available and nice pool & hot tub. Loved the location. Train directly below, walked to Mount Royal (good work out r/t) and Old Town. The whole experience did feel like everyone went out of their way to be welcoming and friendly. Lovely hotel. Maria L, Guest Services / Front Office at Fairmont The Queen Elizabeth, responded to this review Dear Guest,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and that you appreciated the services of our staff, especially from Pascal. We will make sure to share your kind compliments with our team.We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

  • User:Paulo T

    Trip type: Business

    Now has I say, stay away from the breakfast.

    rating17 May 2026

    This hotel had a fantastic buffet breakfast, but now it's a menu order and it's horrible, very poor quality, very poor quantity witch I would advise to not come to this hotel , low standards now compared with what it was ..Stay away, my advise .. Maria L, Guest Services / Front Office at Fairmont The Queen Elizabeth, responded to this review Dear guest,We have moved toward an ‘A la Carte’ breakfast offering with the objective of reducing food waste while enhancing the overall quality of our culinary experience. This approach allows us to serve dishes that are fresher, more refined, and prepared with greater care and attention to detail. We regret that the changes have impacted your experience at our hotel since we continuously strive to enhance our services. During a future visit, we would be happy to walk you through the menu and highlight some of our most popular dishes, or perhaps suggest some combinations that might appeal to you.Sincerely,The Guest Relations Team Sincerely, The Guest Relations Team

  • User:purukms

    Trip type: Family

    Poor service basics, some terribly up-nosed staff and some extraordinarily hospitable staff

    rating15 May 2026

    The good - Walkable location to old city. Valet were very courteous. The bad - Up-nosed staff is sprinkled through out housekeeping. Service is snail slow and on top of it housekeeping staff shows arrogance.The overpriced rooms ($700+) don't even offer breakfast.I can go on, but I am still waiting for my shaving kit that I requested 45 minutes ago and I will need to go to nearby store to buy it... Maria L, Guest Services / Front Office at Fairmont The Queen Elizabeth, responded to this review Dear Guest,Thank you for having taken the time to tell us about your experience at the Fairmont The Queen Elizabeth. We are sorry that your experience did not meet your expectations and we would like to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please, rest assured that we have taken the appropriate measures to address your comments and prevent future occurrences. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

  • User:sarah w

    Trip type: Family

    Outstanding Hotel!

    rating14 May 2026

    Wonderful Hotel! Conveniently located and a short walk to old Montreal. Shops and restaurants close by. Under Hotel is a underground network of shops,restaurants and the Central train station.Hotel restaurant was excellent including coffee and sandwich shops. Staff super friendly. Rooms very clean and beds extremely comfortable! Very impressed with this hotel and I would definitely stay there again! Maria L, Guest Services / Front Office at Fairmont The Queen Elizabeth, responded to this review Dear Guest,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. We look forward to welcoming you again in the near future. Sincerely, The Guest Relations Team

  • User:Stefan S

    Trip type: Business

    Unsatisfied - I am used to better quality in Accor

    rating04 May 2026

    Positive:- WLAN was working well.- They put a fridge in the room after asking for it.Negatives:- I had a room with 2 rooms. Heating was not working in the first one (but at least in the sleeping room). The next day, I asked if they could fix it. They said they will try and come back to me if it does not work. They never came back to me, and it continued not to work till the end of my stay.- Lightning in the room is suboptimal. If you have a suite, you would hope that you have adequate lighting at the desk. Funny thing, there is a very good ceiling light at the entrance.- I asked for a late checkout (2 hours) very early on the day of departure (and the day before, but they told me to ask on the next day). After the service desk asked the supervisor, I was told it wasn't possible because too many people were coming in. I checked online and I was able to book 3 rooms of the same(!) category and all sorts of other rooms. I also asked what they could offer, but they couldn't offer 30 minutes. Maria L, Guest Services / Front Office at Fairmont The Queen Elizabeth, responded to this review Dear Mr. Stefan,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. However, we would like to sincerely apologize for the issues you experienced with the heating in one of your rooms, the lighting in your suite, and the difficulties you encountered with your late checkout request.Your comments are very important to us, and we are reviewing these points internally in order to proceed with the necessary improvements.We hope to have the opportunity to better serve you next time.Sincerely,The Guest Relations Team

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