Hampton Inn by Hilton Montreal Downtown

Recent Reviews: 121

• User:Road256478

  Trip type: Couples

  Welcome come back and stay again

  06 Oct 2026

  Clean room ,great location ,great customer service Stephanie Bourgeois, Guest Services / Front Office at Hampton Inn by Hilton Montreal Downtown, responded to this review Thank you for your kind words! We’re delighted you enjoyed your stay and our hospitality. It was a pleasure having you with us, and we look forward to welcoming you back soon!

• User:Simon C

  Trip type: Family

  Perfect family gateway!

  14 Sept 2026

  Fantastic stay at the Hampton Montreal Downtown with our young children! The pool was amazing and a huge hit with the kids. The gym was easily one of the best-equipped hotel gyms I’ve ever visited. And the complimentary breakfast was a real surprise! It honestly felt more like brunch at a trendy upscale weekend spot than a typical hotel breakfast. Sunset diner at the terrasse Carla is a must! Clean, comfortable, great location, and welcoming staff. We’ll definitely be back! Stephanie Bourgeois, Guest Services / Front Office at Hampton Inn by Hilton Montreal Downtown, responded to this review Thank you for your wonderful feedback! We’re delighted your family enjoyed the pool, fitness center, breakfast, and Terrasse Carla. Your kind words mean a lot to our team, and we look forward to welcoming you back to Hampton Inn by Hilton Montreal Downtown for another exceptional stay!

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• User:Travel20215196142

  Trip type: Couples

  Great Montreal weekend!!!

  14 Sept 2026

  Weekend stay with my wife. The beds were very comfortable and the breakfast was perfect. Stephanie Bourgeois, Guest Services / Front Office at Hampton Inn by Hilton Montreal Downtown, responded to this review Thank you for sharing your experience! We’re so happy to hear that you and your wife enjoyed your weekend in Montreal, especially the comfortable beds and delicious breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!

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• User:Excursion12354572769

  Trip type: Family

  Did not live up to its standards/hotel name

  10 Sept 2026

  My family went on mini vac. The hotel was clean but it did not live up to its name or reputation. Customer service needs more work. After the first night, room was cleaned but no towels were left in the bathroom. Called front desk 3 times for someone to bring them up. I used the gym but there were no disinfectant wipes to clean the equipment after use. I asked one of workers what to clean it with, he just said to wipe with towel but I told him is not sanitary that I am spreading more germs that way. Next day the disinfectant wipes were placed in the gym. During the 3rd night, we had to switch rooms because our room(with 2 queen beds) was booked. We needed a room with 2 beds, as there were 4 of us but front desk said they only had room with king size bed. At no point did they suggest an extra mattress or roll on bed for us to sleep more comfortably. We asked for the extra mattress and were charged for it. The hotel did nothing to accommodate us, I am sure if we'd say were going to a different hotel because we need 2 beds they would not have done anything to keep us there. My only suggestion is maybe not charging clients for parking $34/day or roll on mattress since they are paying already a lot of money for the hotel. I think it should be included already in booking price. Stephanie Bourgeois, Guest Services / Front Office at Hampton Inn by Hilton Montreal Downtown, responded to this review Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. We understand your frustration with the delays in service, room arrangements, and additional charges. Your concerns are important to us and will be shared with our team as we work to improve our guest experience. We appreciate you bringing these matters to our attention and hope to have another opportunity to provide you with a better stay.

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• User:K7010EZgaryc

  Trip type: Family

  Party over Hilton Honors Guests

  27 Aug 2026

  Being a special time with my wife, she wanted to spend two days to visit Montreal since it has been 13 years since we last visited. I did my research and chose this hotel. After the first day, we were going to leave the next morning instead of staying the two nights. We checked in on a Tuesday and were to orginally leave Thursday morning. But after doing the Hop-on/Hop-off on Wedesday, we decided to stay Wednesday night. That was were we made made the wrong chose. To see the beautiful sights at night, we took a room on the 5th floor. This hotel has 6 floors will the 6th having a bar, entertainment area and pool. On this Wednesday, the hotel rented out the 6th floor for a latin party with loud music and dancing. Being my wife and I had a long day, we needed to get our rest for an early morning departure. We laid down at 8pm. I wear earing aids, but not when I sleep. Even without my aids, I could not sleep, nor my wife, due to the loud music and virbrations from above. At 8:30pm, I spoke to Nick, the night manager. He stated that he would go talk to them but the sound never went down. He even offered earplugs and asked if we wanted to move. No on the plugs nor the move. This hotel cares nothing of its paying guests nor being an Hilton Honors member. I am sure that others that stayed on the 5th floor felt the same. Nick stated that the party would end at 10pm. So my wife and I was unable to get our sleep. 10pm came around and passed...the music was still going strong. After another call, finally well past 10pm, it finally stopped. Again, this is totally unacceptable. They should block off ALL rooms on the 5th Floor when they are having parties. The paying guests are only second to this hotel having parties. So a take away is to ask first directly to the hotel managment if they are having parties BEFORE you decide to stay at this hotel. The other problem is the hallways coming out of the room, NO A/C. IT WAS TOTALLY HOT. Don't you have A/C? Stephanie Bourgeois, Guest Services / Front Office at Hampton Inn by Hilton Montreal Downtown, responded to this review Dear Guest,We are truly sorry that your special time in Montreal with your wife was disrupted by the noise from the event. We completely understand how frustrating and disappointing it must have been to be unable to rest after a long day, especially with an early departure planned.We also sincerely apologize for the uncomfortable hallway temperature. Your feedback is important to us, and we are sharing your concerns with our management team. We truly appreciate your Hilton Honors loyalty and hope you will give us another opportunity to provide the peaceful and comfortable stay you deserved.Warm regards,Management Team

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