Hotel Place D'armes

Recent Reviews: 3806

• User:Hasmik V

  Trip type: Solo travel

  Solo birthday trip in Montreal

  22 May 2026

  Great location to walk the city sites, restaurants and shops. Felt safe and supported by hotel staff all the time, with suggestions and tips. Very relaxed atmosphere at the hotel. Rooms are specious and provide great amenities. Great value even though was around Formula 1 and rooms were on high demand. The management was on hand and ready to assist as well as the concierge, with booking tours or events. Thank you for making my solo stay so relaxed and special. Alejandra Fabiani, Guest Services / Front Office at Hotel Place d'Armes, responded to this review Dear 12hasmikv,Thank you so much for taking the time to share your experience following your solo stay at Hôtel Place d’Armes.We are truly delighted to know that you felt safe, supported, and relaxed throughout your visit, especially during such a busy Formula 1 weekend in Montreal. Creating a welcoming and comfortable atmosphere for all of our guests, especially solo travelers, is something very important to us.It is wonderful to hear that you enjoyed our spacious rooms, amenities, location, and the assistance provided by our team, including Concierge and Management. Your kind words about the service and overall value during such a high-demand period truly mean a lot to all of us.Thank you once again for allowing us to be part of your Montreal experience. We hope to have the pleasure of welcoming you back very soon for another memorable stay in Old Montreal.Warm regards,Alejandra FabianiDirector of Rooms

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• User:JosephPorcelli

  Trip type: Family

  An Unforgettable Stay in the Heart of Old Montreal

  13 May 2026

  Hotel Place D'Armes exceeded every expectation across a wonderful 2-night stay. From the moment we arrived, the warmth of the staff set the tone for everything that followed.The concierge, So So, was truly exceptional. She showed genuine, personal care that made us feel like valued guests rather than just visitors passing through. That spirit carried over to every staff member we encountered, who were warm, attentive, and always went out of their way to make us feel welcome.The hotel also surprised us with a bottle of champagne to celebrate my birthday, a thoughtful gesture we didn't expect but deeply appreciated. My daughter was equally delighted when the spa team treated her to a special nail experience -- the kind of personal touch that turns a good stay into a memorable one.The rooms were immaculate, the restaurant delivered, and the location could not be better for exploring Old Montreal. Everything you want is steps away.We will absolutely be back. My only regret is I did not write this review sooner. Alejandra Fabiani, Guest Services / Front Office at Hotel Place d'Armes, responded to this review Dear JosephPorcelli,Thank you so much for taking the time to share such a beautiful review following your stay at Hôtel Place d’Armes.Reading your comments truly means a lot to our entire team. We are delighted to know that your experience exceeded expectations and that the warmth and care from our staff helped make your stay so memorable.A very special thank you for recognizing Soso from our Concierge team. She genuinely cares about creating meaningful and personalized experiences for our guests, and your kind words will absolutely make her day. We are also so happy to hear that your birthday celebration and your daughter’s spa experience added extra special moments to your visit.It is wonderful to know you enjoyed the rooms, restaurant, and our location in the heart of Old Montreal. Creating memorable stays through thoughtful details and genuine hospitality is exactly what we strive for every day.Thank you once again for your trust and kindness. We truly cannot wait to welcome you and your family back for another unforgettable stay.Warm regards,Alejandra FabianiDirector of Rooms

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• User:Jesse S

  Trip type: Family

  Overpriced for the level of service

  10 May 2026

  When we booked a penthouse at a luxury hotel, we thought we were splurging on a very special experience. This is not the kind of thing we do often and we were looking forward to it. Unfortunately, this was a disappointment:THE GOOD- The location is perfect. - The service that we received from the concierge team prior our trip was stupendous. Ricardo, the chief concierge, was a delight to deal with. His recommendations were extremely thoughtful and tailored to my requests and both restaurants he suggested were outstanding. I also appreciated the thoughtful birthday gift that greeted us in the room. - Valet service was also consistently excellent. - The architecture and basic design of the penthouse suite was breathtaking. The room felt like a small apartment and featured incredible sixteen-foot ceilings and very cool exposed brick elements.THE BAD- The hotel feels a bit dingy and dated. Halls are dark. Keycard scanners and room phones were both quite old. The phones did not work well and repeatedly dropped calls with the front desk. Furniture was wobbly. - The bathroom was huge but not great. There was a waterfall shower but not nearly enough pressure for one. There was also a very large, tacky plastic jacuzzi-style tub that didn’t really work and that launched into an automatic cleaning cycle that produced a terrifying loud sound that lasted for at least five minutes. No one warned us about that. - Housekeeping was almost nonexistent. We stayed two nights and housekeeping never cleaned our room (although someone did drop towels off one day). No turndown service was offered or provided. Bizarrely, one night someone did enter our room but they only left two chocolates and two bottles of water and did not make any beds or even remove any dirty dishes. Very strange. - In general, there was a lack of attention to detail. For example, a bulb in a prominent light fixture was out. A cloth bag that contained a spare roll of toilet paper was noticeably stained.- The real reason for the poor review is the atrocious service we received from the front desk throughout our visit. This started with a somewhat disorganized arrival and check in during which important information (for example, that water in the room is complimentary or that the bathtub makes an incredibly loud sound) was omitted. Things went downhill from there. On a number of occasions I called the front desk and no one answered. On our first day we wanted to make some coffee in the room but could not figure out how to operate the machine. Somehow this situation took almost two hours and at least four phone calls to resolve. We finally figured out how to operate the machine without any assistance from the staff. We then discovered that there wasn’t a drop of cream in the room. Incredibly, it took them over half an hour to send some up to our room. During this entire ordeal, no one apologized or showed even a hint of urgency. When I explicitly told the young woman at the desk that I was frustrated with the delay, she did not even acknowledge me. Instead she literally hung up. When we checked out I told the front desk that I was disappointed with my stay. They expressed the mildest of regrets but otherwise did nothing. This visit was not without its high points—the concierge was particularly excellent and the room was cool despite its flaws—but the experience was not commensurate with the price. Alejandra Fabiani, Guest Services / Front Office at Hotel Place d'Armes, responded to this review Dear Jesse S,Thank you for taking the time to share such a detailed review regarding your recent stay at Hôtel Place d’Armes.First and foremost, I would sincerely like to apologize for the disappointments and frustrations you experienced during your visit. While I am happy to read that you enjoyed our location, valet service, the design of the penthouse suite, and especially the service provided by Ricardo and our Concierge team, it is very clear that several important aspects of your stay did not meet the level of service and attention we strive to provide.Your comments regarding housekeeping consistency, maintenance details, communication, responsiveness from the Front Desk, and the lack of urgency and empathy you experienced are genuinely concerning to read. This is certainly not the impression or experience we want any guest to leave with, especially during what was meant to be a special celebration.Please know that your feedback has been shared directly with the relevant teams and leadership, as these are points we take very seriously and will review carefully internally.I would also personally appreciate the opportunity to speak with you directly and better understand your experience in more detail. If you are open to it, please feel free to contact me directly at alejandra.fabiani@hotelplacedarmes.com or 514 463 1440.Thank you again for your honest feedback. We truly appreciate you bringing these matters to our attention.Warm regards,Alejandra FabianiDirector of Rooms

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• User:930lindym

  Trip type: Couples

  Amazing stay at Hotel Place d’Armes!

  09 May 2026

  We had a wonderful 3 nights at the beautiful Hotel Place d’Armes. I planned this getaway for my husband’s “special” birthday. The front desk staff knew this, and gave us a beautiful upgrade to an executive suite. We absolutely loved it. All of the staff at the hotel were wonderful, especially the Director of Rooms, Alejandra. We were looking for a nice restaurant for lunch on one of our days and she actually walked with us down the street to figure out what cuisine we enjoyed most and gave us a fabulous recommendation. She had so much energy and enthusiasm. We loved her right away!The restaurants and lounge areas at the hotel are amazing as well. Even the doormen and valet guys were great! Overall, one of our best hotel experiences ever, and we travel a lot. Highly recommend! Alejandra Fabiani, Guest Services / Front Office at Hotel Place d'Armes, responded to this review Dear 930lindym, Wow, thank you so much for your incredibly kind words! It was truly such a pleasure meeting you both and being part of such a special birthday getaway at Hôtel Place d’Armes.I’m so happy to hear that you enjoyed the Executive Suite upgrade, our restaurants and lounge spaces, and the overall experience with our team. Thank you as well for your kind comments about my recommendation and our little walk through Old Montreal, moments like these are exactly why I love hospitality so much.Your words genuinely mean a lot to all of us, especially knowing that this became one of your best hotel experiences ever.Thank you again for choosing us for such a special occasion, and I truly hope we have the opportunity to welcome you back again very soon!Warm regards,Alejandra FabianiDirector of Rooms

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• User:Jean M

  Trip type: Couples

  Perfect hotel for a short break in Montreal very

  06 May 2026

  My husband and I recently had the pleasure of staying at Hotel Place d’Armes for a three night break in Montreal. The hotel is in a charming historical building and is perfectly located for exploring Old Montreal. Our room was spacious and very comfortable. We enjoyed dinner in the on-site Japanese restaurant where the sushi was top-notch, and the service was very good despite the fact that the restaurant was very busy. The Hôtel reception staff and valets were welcoming and always helpful. A special mention must go to the concierge Ricardo, who went above and beyond to ensure that we were well looked after. Thank you for making our short stay in Montreal very easy and enjoyable. We would definitely recommend this hotel. Alejandra Fabiani, Guest Services / Front Office at Hotel Place d'Armes, responded to this review Dear Jean M.Thank you sincerely for your lovely review and for choosing to stay with us at Hôtel Place d’Armes during your visit to Montréal.We are thrilled to know that you and your husband had such an enjoyable stay and that our location in the heart of Old Montréal helped make your experience even more memorable. It is wonderful to hear that you found your room both comfortable and spacious throughout your visit.We are also delighted that you enjoyed your evening at KYO Bar Japonais. Your kind comments regarding the quality of the sushi and the attentive service, especially during a busy service, will certainly be shared with our restaurant team.Above all, thank you for recognizing the efforts of our team members. Providing warm, personalized hospitality is something we care deeply about, and your special mention of Ricardo is truly appreciated. He is passionate about ensuring our guests feel genuinely cared for, and we will be sure to share your thoughtful comments with him.Thank you once again for your recommendation and kind support. We truly hope to have the pleasure of welcoming you back again soon for another memorable stay in Montréal.Warm regards,Alejandra FabianiDirector of Rooms

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