Le Nouvel Hotel

Recent Reviews: 1482

• User:Ter L

  Trip type: Family

  Maintenance issues.

  13 Apr 2026

  My wife and I stayed in an Admiral Loft #132 for 4 nights in early April 2026. Unit needed maintenance on kitchenette faucets, bathroom faucet handles would spin 360 degrees when using them. Tried to use the jetted spa tub on our last night - faucet handle fell off in my hand and the jets did not work - maintenance was contacted and confirmed all the issues we had - we were offered to charge rooms but we were leaving next morning at 4:00 am for an early flight - so no point in doing that. We were told hotel manger would reach out to offer compensation the next day - but he did not - I had to contact him myself the following day - he did offer to refund 1 night’s stay after some negotiations. Also the on-site restaurant was under renovation and closed - back entrance was also under construction and not accessible - doors were removed and pallets of tiles were stacked in guest walking areas - not ideal. Not a great experience for us and we would not recommend staying here. benjamin Magazzinich, General Manager at Le Nouvel Hotel, responded to this review Dear GuestThank you for taking the time to share your feedback.We’re very sorry to hear about the maintenance issues you encountered during your stay, as well as the inconvenience caused by the renovations. This is certainly not the experience we aim to provide. The problems you described with the kitchenette and bathroom fixtures, along with the spa tub, should have been addressed prior to your arrival, and we regret that they impacted your stay.We also apologize for the lack of timely follow-up from management. While we’re glad a resolution was eventually reached, you should not have had to pursue this yourself, and we understand how frustrating that must have been—especially given your early departure.Your comments regarding the construction areas and accessibility are equally concerning, and we appreciate you bringing them to our attention. Guest safety and comfort should never be compromised.We truly value your feedback, as it helps us identify areas that need immediate improvement. We regret that your experience did not meet expectations and understand your disappointment.the Nouvel Hotel teamThank you again for sharing your experience.

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• User:Claudette B

  Trip type: Couples

  Good service

  08 Apr 2026

  Melody, the front desk receptionist was very helpful and knowledgeable about the hotel and was willing to help us checking in . A group of 6 family members we all had great accommodations and we are satisfied with the hotel staff and services. Aplus service benjamin Magazzinich, General Manager at Le Nouvel Hotel, responded to this review Thank you for your wonderful feedback!We’re delighted to hear that you and your family had such a positive experience during your stay. It’s especially great to know that Melody at the front desk made a strong impression with her helpfulness and knowledge—she’ll be thrilled to receive your kind recognition.We’re glad the accommodations met your needs and that our team provided the level of service you were looking for. It was a pleasure hosting your group, and we truly appreciate your A+ rating!We hope to welcome you all back again soon.benjamin MagazzinichDirecteur generalLe Nouvel Hotel

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• User:Mark S

  Trip type:

  do not go

  29 Mar 2026

  Unfortunately, I did a review and was very disappointed with many things and equipment that were broken. Place under construction and were not advised about this prior to arrival. But trip adviser refused to let me submit the review stating I used profanity, which was not true. Must be getting a kick back from the hotel.Under construction, no restaurant, no bar, front door closed off, vending machine not working properly and steals your money, bathroom door broken, no curtain to close out sun light, female hair on bathroom towels, shower wand broken and unable to adjust. benjamin Magazzinich, General Manager at Le Nouvel Hotel, responded to this review Thank you for sharing your concerns—we’re truly sorry to hear about your experience.We understand how frustrating it must have been to encounter multiple maintenance issues and ongoing construction during your stay, especially without prior notice. Please accept our sincere apologies for the inconvenience and disappointment this caused.We’d like to let you know that the renovation work has now been fully completed, and the hotel has been significantly improved. All previously affected areas—including the restaurant, bar, entrances, and guest facilities—are now fully operational, and the property looks beautiful. The issues you mentioned with room equipment and cleanliness have also been addressed with our maintenance and housekeeping teams to ensure they meet our standards.We’re also sorry to hear about the difficulty you experienced submitting your review, as your feedback is important and helps us improve.We truly hope you might reconsider and give us another chance in the future so you can experience the hotel as it is now. We would love the opportunity to provide you with the stay you originally expected.Thank you again for your feedback.Nouvel hotel Team

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• User:718sonjaf

  Trip type: Family

  Perfect location but needing some tweaks.

  22 Mar 2026

  We spent 7 nights in a king suite. The positive attributes were: the perfect location in the downtown Montreal area, within walking distance of shops, restaurants, the Bell centre, art galleries etc. This suite was spacious and light, complete with a kitchenette which allowed us to prepare snacks or a light meal at any time of day or night. The bed was comfortable, there was ample storage and seating and the whole suite was very clean the whole time we were there. The bathroom and bed linens were of good quality, with the exception of some of not enough mugs or cutlery and the pillows which were lumpy( chip foam?) The staff was friendly, informed and attentive. The only complaint that we had, was addressed right away. Since the hotel is going through major renovations, part of it is like a construction zone, but that will change. Our complaints include: difficult access to the limited number of spots in the underground parking garage, so we did not risk using our car in case on our return we would not have a place to leave the car. The bathroom door did not close properly , which was the case in other rooms as well and there is a definite problem with the sound insulate between the bathrooms, meaning that our bathroom shared a wall with the next room and one could hear everything, which was not pleasant. I look forward to going back to the Nouvel Hotel again, when all their services are available again….but not if the price goes up! benjamin Magazzinich, General Manager at Le Nouvel Hotel, responded to this review Dear GuestThank you for your detailed review and for staying with us at Nouvel Hotel Montreal.We’re very pleased to hear that you enjoyed our central location, the spacious and clean suite, as well as the comfort and service provided by our team. It’s always encouraging to know our staff made a positive impression and that your concerns were addressed promptly.We also appreciate your constructive feedback. Please note that we have now completed the lobby renovations, and we are continuing to improve our facilities to enhance the guest experience. Your comments regarding the kitchenware, pillows, bathroom door, sound insulation, and parking access have been shared with our management team for review and improvement.We understand that renovations may have caused some inconvenience during your stay, and we truly appreciate your patience. We hope to have the opportunity to welcome you back again under fully improved conditions—and always with a strong focus on value.Warm regards,Management TeamBenjamin MAgazzinichGeneral MAnagerLe Nouvel Hotel Montreal downtown

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• User:Leena C

  Trip type: Family

  Would not recommend

  21 Mar 2026

  Lobby was under renovations. Full of dirt and dust. Hallway and elevators were super dirty. Would not recommend staying here benjamin Magazzinich, General Manager at Le Nouvel Hotel, responded to this review Thank you for sharing your feedback.We sincerely apologize for the inconvenience you experienced during your stay, particularly with the dust and cleanliness issues caused by the lobby renovations. We understand how disruptive this must have been and regret that it affected your impression of the hotel.We’re pleased to inform you that the lobby renovations have now been completed, and our team has carried out a thorough cleaning of all common areas, including hallways and elevators, to restore the standards our guests expect.Your comments are important to us, and we appreciate you bringing this to our attention. We hope you might consider giving us another opportunity to provide you with a much improved experience in the future.Kind regards,BENJAMIN MAGAZZINICHgENERAL mANAGERlE nOUVEL hOTEL mONTREAL DOWNTOWN

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