Le Westin Montreal

Recent Reviews: 2295

• User:Richard P

  Trip type: Couples

  Exceptional Stay - Perfect Location and Views!

  12 Apr 2026

  We just wrapped up a fabulous 4-day stay at Le Westin Montreal, and it was everything we hoped for. The location is unbeatable—it was incredibly handy to be able to walk and explore both the energy of downtown and the charm of Old Montreal so easily.Our room was truly luxurious and felt like a sanctuary. Being on the 17th floor was a major highlight; the views of the city skyline were absolutely stunning. A huge thank you to the staff who were lovely throughout our entire visit—they were professional, welcoming, and made us feel right at home.One unique touch we loved: this is the first hotel we’ve stayed at that has a tuck shop for snacks and goodies! It was so convenient for grabbing a treat after a day of sightseeing. If you're looking for a perfect home base in Montreal, this is it. We can’t wait to come back!

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• User:Maura M

  Trip type: Business

  Humiliating trip and poor customer service

  02 Mar 2026

  I’m a Marriott Bonvoy member, and my entire family has stayed with Marriott properties for years. That loyalty is exactly why this experience felt so demoralizing and embarrassing.I was traveling with a 97-year-old colleague and friend, and I contacted the hotel two weeks in advance to clearly explain that we would need extra assistance. Despite that notice, Marriott did essentially nothing to prepare or to support us once we arrived.From the moment we pulled up, we were treated as if we didn’t exist. The valet and front entrance staff repeatedly failed to acknowledge us or offer help. I was left holding my 97-year-old companion’s arm while managing two suitcases, trying to navigate doors and the lobby on my own. Occasionally someone would appear at the door, but most of the time it was just the two of us juggling everything. It was humiliating, and completely avoidable given I had warned the hotel in advance.The lack of care continued throughout the stay. When I called to have room service dishes collected, I was spoken to rudely and told to put everything outside the door myself—even after I explained I could not safely manage that while also caring for an elderly guest. Our room was never cleaned for the entire stay, even after an initial interaction with housekeeping. We also did not receive fresh towels despite requesting them. It was obvious that the accessibility/support needs I sent in writing ahead of time were never communicated to the relevant teams.On top of that, the Wi-Fi was unreliable. I reported the issue immediately, was told someone would follow up, and no one did. When I called again the next day, I spent roughly 40 minutes troubleshooting, only to have reliable Wi-Fi for about one day.Traveling with someone of this age requires patience, planning, and basic human compassion. What we experienced instead was disregard. Given how thoroughly the property failed to provide the most basic service—despite my outreach two weeks ahead of time—I am seeking a full refund. I would not recommend this property to anyone traveling with elderly relatives or anyone who needs accommodations or extra support. Claudia B, at Le Westin Montreal, responded to this review Dear Maura M.,Thank you for sharing your thoughts regarding your stay. We were genuinely surprised to read about the challenges you experienced, and we fully appreciate that traveling with a 97-year-old companion requires extra care and attention.Following your message, we conducted a thorough review of your stay, including internal reports, camera footage, lock activity records, and discussions with the teams involved. Our review indicates that assistance was provided at arrival, and no requests for additional help were declined at check-in. At departure, the night team assisted with the folio, arranged transportation, and supported you as you exited the hotel.Regarding housekeeping, telephone activity records show that the room was marked as serviced, and there is no record indicating that service was refused. Internal notes regarding room service confirm that the tray was scheduled to be collected inside your room, with no documentation of any refusal to assist.We understand that you may have encountered challenges with the WiFi during your stay, and we sincerely apologize for any inconvenience this may have caused.While we were surprised by the feedback you shared, our review did not reveal evidence to substantiate the service concerns as described. As a result, we are unable to offer a full refund. Please know that ensuring attentive and compassionate service remains a top priority for us, particularly in situations requiring additional care, and your feedback will be used to continue improving the guest experience.Best regards, Claudia BennettDirector of Operations

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• User:xxxxcccQ

  Trip type: Couples

  Expected More From A Westin Property But Realized Marriott Owned It

  17 Jan 2026

  Clean room, generally quiet floor but closing doors from nearby room loud and sometimes jarring. Warm and friendly staff, received early check-in with $60 fee waved. Very efficient elevators.Negatives: Three towels for 2 guests, Fri to Sun, one hand soap, NO BATH MAT - tiles very slippery, robe was not terry but a petite facsimile of thin polyester, no Q tips/cotton balls, no amenities as advertised - only tiny bottle of moisture cream, virtually no counter space for cosmetic/toiletry bags, no shower cap, pillows need to be replaced-one was dead, another too large for comfortable sleeping, no clock, no radio as advertised. Alexandre B, at Le Westin Montreal, responded to this review DearJB, Thank you for sharing your feedback about your stay at Le Westin Montreal. We're glad to hear that you appreciated the cleanliness of the room, the quiet atmosphere, our friendly staff, and the efficiency of the elevators. It's also nice to know that the waived early check-in fee was helpful. We’re sorry to hear that several aspects of your stay didn’t meet your expectations. Your concerns about the amenities, room supplies, and specific items like towels, pillows, and counter space have been noted, as well as the issue with the doors causing noise. Your input is valuable and will help ensure a better experience in the future. Thank you again for taking the time to review your stay.Alexandre BertossiFront Office DirectorLe Westin Montreal

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• User:Josh L

  Trip type: Family

  Solid hotel in central location

  13 Jan 2026

  Had a nice stay at Le Westin. The room was large ands had a nice bathroom and good black out shades. The gym was very nice for a hotel gym. The pool had issues. The pool while already small was not heated properly. because it was so cold all children went into the hot tub, which is also small and became a splash and play area for the children. They have a rule on maximum number of people in the hot tub, but it was not enforced.The central location is great if you want to explore the old port area. Though I wouldn’t know if they charge a very high fee to park your car and there are lots very close by for much lower price.

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• User:Jennifer M

  Trip type: Business

  A Perfect Stay

  03 Dec 2025

  Such a beautiful and welcoming hotel. From the moment I walked in, I received a warm welcome from the valets and front desk agents. Had the chance of dining at the hotel restaurant gazette, which was amazing. Also got great recommandations from the concierge. Room was very comfy and clean. Will definitely recommend and come back next time I’m in montreal.